David Cobb | Page 14

Sales was great, service is terrible. We were treated with contempt and condescension. Our passenger door doesn’t work properly, we have tried to get it repaired three times. Sent demand We were treated with contempt and condescension. Our passenger door doesn’t work properly, we have tried to get it repaired three times. Sent demand letter to Toyota today. More

by cathyheast Verified Customer Verified Customer

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Great service as usual without any issues with unwanted or unnecessary service because of the service technician checking the pass service records. Fast in and out even when it is very busy. or unnecessary service because of the service technician checking the pass service records. Fast in and out even when it is very busy. More

by J.P.STALCUP Verified Customer Verified Customer

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Average you but you have to argue and call the insurance company to prove you are correct and do cobb county toyota job just to get service you paid for insurance company to prove you are correct and do cobb county toyota job just to get service you paid for More

by 108AVABOY Verified Customer Verified Customer

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Mr. Cobb was great! Very pleasant. Very informative. Made sure I was taken care of. sure I was taken care of. More

by ALEX.GUGLIELMINO Verified Customer Verified Customer

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Love this dealership great people work there and very friendly. Never have had problem with anything here at this dealership. friendly. Never have had problem with anything here at this dealership. More

by JUB1LEE Verified Customer Verified Customer

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I am a third generation Toyota owner and always bring my car to your establishment for service. However, this is the first time that I was disappointed in the service. I came in on Friday at 11:35 am for an car to your establishment for service. However, this is the first time that I was disappointed in the service. I came in on Friday at 11:35 am for an oil change and taillight replacement. I did not get checked out until 1:38 pm. When I texted the service representative, Katie Fuller at 1:00 pm asking how long it would because I had an appointment, she said she would check. I When I got up to leave, I saw my car sitting in the parking lot completed. The service representative had gone to lunch and failed to tell me that my car was ready. I thank David Cobb for finding my invoice and checking me out. More

by Sharon Verified Customer Verified Customer

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This location is convenient and people are friendly. We were told the work would take 1hr to 1.5 hours but it took 3 hrs. I also was told the work would cost me $100 plus tax - but the work was $173 - s We were told the work would take 1hr to 1.5 hours but it took 3 hrs. I also was told the work would cost me $100 plus tax - but the work was $173 - so not happy about those 2 things. More

by nancyhead18 Verified Customer Verified Customer

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Just stopped in for basic 5k oil change. Everything went very smoothly. Very pleasantly surprised. Will be back for sure. Everything went very smoothly. Very pleasantly surprised. Will be back for sure. More

by randy Verified Customer Verified Customer

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I arrived early. 5000 mile service was completed before I could finish a cup of coffee.😀 5000 mile service was completed before I could finish a cup of coffee.😀 More

by AWDLBR Verified Customer Verified Customer

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A Disappointing Service Experience at Cobb County Toyota It’s regrettable that I have to resort to leaving this review as my final effort to gain meaningful attention from leadership. Since 202 Toyota It’s regrettable that I have to resort to leaving this review as my final effort to gain meaningful attention from leadership. Since 2021, I have purchased three brand-new vehicles from Cobb County Toyota. Each time, I have experienced stellar customer service on the sales side—something I’ve always appreciated and valued. Unfortunately, the positive experience ends there when it comes to service. Today, I brought in my brand-new 2024 Tundra for service, including addressing a TPMS light on the dash. When I dropped off my vehicle this morning, my assigned service advisor, David Cobb, appeared flustered and repeatedly cut me off as I tried to explain my concerns. While it was frustrating, I gave him the benefit of the doubt and continued with my day. Later, I received a call informing me that my vehicle was ready. When I asked specifically about the TPMS issue, David claimed that my vehicle didn’t have sensors and said he could tell based on the valve stems. I tried to explain that I had visually confirmed the TPMS functionality just three days prior. However, the conversation became increasingly difficult as David continually interrupted me, forcing me to ask him to let me finish. When I finally managed to explain my point, his dismissive response was, “You done?” He then put me on hold, came back, and contradicted his earlier statement by saying, “Like I said, your TPMS sensors just aren’t mounted the right way.” This interaction was frustrating and unprofessional. When I asked to speak with the GM of the service department, I was told, “He’s busy.” I then requested the GM’s name and email so I could follow up directly, only to be told, “I guess I just don’t know my boss’s email.” Upon picking up my truck, I managed to speak briefly with another service manager named Zach. While he listened, his demeanor was indifferent, and I didn’t even receive a simple acknowledgment like, “Thank you for your feedback.” This is not the level of service I expect from a dealership where I’ve purchased three brand-new vehicles. If customer service is not a priority, individuals like David should not be in these roles. Leadership should recognize that loyal customers like myself expect to be treated with respect and professionalism. Needless to say, I cannot recommend Cobb County Toyota for service. It’s disappointing to feel undervalued as a customer, especially given my loyalty to this dealership. I hope this review serves as a wake-up call for leadership to take action and improve the service experience for others. More

by LEODROJAS1 Verified Customer Verified Customer

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