David Cutler

I have been trying to reach someone at your dealership all day. Due to your error we know have to bring our back a THIRD time for a recall. Does anyone respond to messages? I was on hold for an HOUR. No a all day. Due to your error we know have to bring our back a THIRD time for a recall. Does anyone respond to messages? I was on hold for an HOUR. No apology on the mix up. Got two different stories. Not a good look and then you send me a survey? What do you expect it to say? More

by JFMULLOWNEY Verified Customer Verified Customer

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We have purchased cars at Faulkner and have always used their service organizations. Appointments are always on time. Services requested are completed in the time frame projected by Faulkner. Unexpected is their service organizations. Appointments are always on time. Services requested are completed in the time frame projected by Faulkner. Unexpected issues found are presented clearly with time frames and projected costs. They present expected completion times and if time is available will offer to complete the service. A good company in all aspects! More

by JOEDOYLE3 Verified Customer Verified Customer

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Great service dept, going to tell all my friends ! Wonderful staff , they treat you like family Wonderful staff , they treat you like family More

by GUNNLABS4 Verified Customer Verified Customer

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We purchased a vehicle in April 2020. The whole team at the dealership gave us excellent customer service. Especially during a pandemic- Faulkner was very accommodating and made the whole experience a bree the dealership gave us excellent customer service. Especially during a pandemic- Faulkner was very accommodating and made the whole experience a breeze! More

by ALYSSBO Verified Customer Verified Customer

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Easiest Experience Ever This was my first visit to Faulkner (West Chester). Easiest and best experience I've ever had when purchasing a new vehicle. This is the third new veh This was my first visit to Faulkner (West Chester). Easiest and best experience I've ever had when purchasing a new vehicle. This is the third new vehicle I've purchased altogether since 2016. Started out with on-line consultant David Cutler, who answered all my questions right away, and found a truck for me to come see and test drive. Upon arrival, never felt under any pressure from salesman Joe DeMarco. He was very personable and enthusiastic. Very knowledgeable about the vehicle (2020 GMC Sierra) and all of its features. I could tell he genuinely liked the truck as much as I did. We dealt with Tony Mazzola for the finance part. He was very up front and straight-forward. No pressure from him, either. Overall, I felt everyone was up front and to the point. No smoke and mirrors or pressure to buy something you didn't really want. I would definitely recommend Faulkner for your next new vehicle. Go see Joe DeMarco. More

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Just OK It's just a run of the mill car dealer. Typical car salesman and tactics. Did not get a good deal here but since I wanted the exact car they had I s It's just a run of the mill car dealer. Typical car salesman and tactics. Did not get a good deal here but since I wanted the exact car they had I sucked it up and paid through the nose. Also they put me in a loan far above what I could of got on my own. I know this for a fact as I got approved by my own bank for a loan 2.5% lower than what was their best offer. I will be refinancing as soon as I get my payment book from their bank. Should have had that worked out before I came in but I thought how different could it be. Turns out alot. Long story short like the Geico commercial says "it's just ok" More

by It's just ok Verified Customer Verified Customer

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A Dealership Accommodating and For You Being a student going through the car buying process for the first time, I was of course anxious. With the help of Bud, Carl in finance and their mana Being a student going through the car buying process for the first time, I was of course anxious. With the help of Bud, Carl in finance and their manager, the process was painless. They walked me through every step and made sure I got the vehicle for me, the best price for me and even more than I asked for. They were accommodating to my circumstances and worked with me at any time of day. Faulkner Buick GMC set a standard for my car buying experience that I’m afraid no one will ever compare to. Even my family along with me felt comfortable with them as they listened to everything we had to say and made sure we were heard and helped in any way they could help. Thank you Faulkner Buick GMC! We will be coming back for any service needed in the future. More

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Great Experience I came in to Faulkner knowing what vehicle I was looking for. Bud was a great help in showing me the 2014 Jeep Cherokee I had seen on their website. H I came in to Faulkner knowing what vehicle I was looking for. Bud was a great help in showing me the 2014 Jeep Cherokee I had seen on their website. He did his best to answer my questions and any he wasn't 100% certain of he got the manager right away to be able to answer them. I had an excellent experience and am very satisfied with the staff at Faulkner. More

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Everyone from sales to finance was awesome! Friendly dealership! They know their inventory and are a pleasure to work with. They really go out of their way and I am a pretty picky customer!! Friendly dealership! They know their inventory and are a pleasure to work with. They really go out of their way and I am a pretty picky customer!! More

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Awesome time Dan was a great help and we are very excited about our purchase. We can’t wait to see what we can do with this new vehicle Dan was a great help and we are very excited about our purchase. We can’t wait to see what we can do with this new vehicle More

by detyler1429 Verified Customer Verified Customer

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