David Fishburn | Page 9

Great experience great people and great customer service I will be coming back for my next car and my wife’s next car I will be coming back for my next car and my wife’s next car More

by BFASSETT358 Verified Customer Verified Customer

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i had thought this was a great process, but looking back, it wasn't. I stopped by the dealership on the way back from vacation to look at the I4 as that's the car I've been really interested in leasing. it wasn't. I stopped by the dealership on the way back from vacation to look at the I4 as that's the car I've been really interested in leasing. 1. I called from the resort and told the sales person I was really interested and was willing to come in and lease if the price was right. He was supposed to call me back, but hours past and nothing! Bad experience and I don't care how busy you are, in a reasonable amount of time, you should call back. 2. Girlfriend convinced me to stop by the dealership on the way back from vacation. I was reluctant, but ended up doing it. Once there, the new sales person was nice. I had an interest in the grey I4, but the sales person spent very little time trying to find it (walking through the lot). Luckily I did find a white one I liked, but that is always my third choice over silver and grey. 3. I liked it enough to say ok this is what I want based on what he had told me were the options in the car. I couldn't look inside, drive it, or open the door (company policy on new cars) 4. I took him at his word that it had all the options I required in a car (coming from a Mercedes EQE+). 5. They sent an Uber once I did the secure payment to hold it and come pick it up. On arrival they did a nice job showing me the features of the car, but the options that I was told were in the "premium plus" package are way different than I imagined and once driving the car, it was noticable right away. 6. Meeting with finance. Very nice person, but what was different about this BMW dealership vs others, including another one they own in Tampa was a bit of a bait and switch. All other dealers had backed the total monthly cost of the lease into the payments (including taxes and fees + down payment). That was NOT the case in Sarasota. Think about it, I'm trapped in Sarasota, Ubered in and I'm told that the price provided didn't include x,y, and z. Not the best situation for me, but I felt trapped. What to do at this point was to unfortunately bite the bullet and just get the darn car. 7. Imagine leasing a I4 with M styling, pretty loaded, but doesn't have any advanced features for cruise control or the navigation doesn't provide actual turning directions. Not much of a navigation and super disappointing with standard cruise control that you can find on a Ford Focus. I like straight forward individuals when doing any kind of business, and I don't feel that service was provided to me at this dealership. I'm disappointed in my decision making and the business practices of the dealership. Shame on us both! More

by Fletch776 Verified Customer Verified Customer

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Love it great, Steve was 100% helping us, looking all the options, answer all our calls, making sure fitted in our schedule, It was a great experience options, answer all our calls, making sure fitted in our schedule, It was a great experience More

by Ana Peterson Verified Customer Verified Customer

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Dylan was wonderful, very knowledgeable and easy to talk to and those items he didn't know he quickly found out. I appreciate his honest and respectful approach and we had a great experience at BMW betwee to and those items he didn't know he quickly found out. I appreciate his honest and respectful approach and we had a great experience at BMW between he and David who did the loan. Dylan even waited in the waiting room keeping my elderly mother company after the dealership had closed and we were completing our paperwork (Memorial Day). All of your staff checked in on my Mom in the waiting room. She loves cars and wanted to come along with us and your waiting room facilities are wonderful (drinks, food, TV, comfortable seating). She enjoyed the many conversations she had yesterday. Within an hour of driving off the lot our new BMW got a nail in the tire. We had to drive back from Anna Maria today and the dealership got us back in quickly, which meant a lot, as it's the only car we have right now and it's given us confidence going forward that we will be taken care of in just as good a fashion on the maintenance/ service side. More

by DEBORAHBONNES Verified Customer Verified Customer

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I was very impressed with Sarasota BMW. I had previously gone with another dealership because it was closer to my house, but the feeling in your gut told me to walk away. From the moment I I had previously gone with another dealership because it was closer to my house, but the feeling in your gut told me to walk away. From the moment I first talked to Rahul to moment I pulled out of the dealership in my (new to me) BMW M340, I was relaxed and fully aware of the buying process. I can't say enough good things. Great job all around More

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Well run dealership. Great people. Quick and easy to work with. Will buy my next car there also!! Great people. Quick and easy to work with. Will buy my next car there also!! More

by Jared.McLachlan Verified Customer Verified Customer

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From ordering to delivery everything was easy. The genius was very knowledgeable and the salesman was very good The genius was very knowledgeable and the salesman was very good More

by terryluft Verified Customer Verified Customer

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All the employees are professional and customer service focused. It is a pleasure to do business with them. focused. It is a pleasure to do business with them. More

by jholt016 Verified Customer Verified Customer

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High scores for both Jonathan and Mario for working so well with us on our last purchase. Greatly appreciate them well with us on our last purchase. Greatly appreciate them More

by hrmcruise Verified Customer Verified Customer

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Very friendly and attentive great communication and we made a great deal Marino was patient kind and very knowledgeable made a great deal Marino was patient kind and very knowledgeable More

by dmiorio515 Verified Customer Verified Customer

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