David Fishburn | Page 8

Osman was professional, a good listener, and an effective sales rep for BMW of Sarasota BMW of Sarasota was a good dealer, but had a system which is not effective: -The BMW 530i was shown on the websit sales rep for BMW of Sarasota BMW of Sarasota was a good dealer, but had a system which is not effective: -The BMW 530i was shown on the website with a metallic blue color. The actual color of the car was dark metallic grey. I wanted the blue car but had to settle for another color. - I gave a lot of feedback on your website, including questions about previous owner(s), accident(s); as well as details of my Mercedes SL 500 that I was selling in exchange. None of that was communicated to Osman, or to anybody else for that matter. That was frustrating. Luckily for BMW of Sarasota, Osman saved the frustration More

by hahammami Verified Customer Verified Customer

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Great service, always from BMW of Sarasota! The team is friendly, helpful and flexible to meet my busy needs. The team is friendly, helpful and flexible to meet my busy needs. More

by SCOTTYODER1FL Verified Customer Verified Customer

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Always receive great service at BMW of Sarasota. Prices are fair and competitive and I feel the dealership and staff always go above and beyond to make sure I am taken care of. Prices are fair and competitive and I feel the dealership and staff always go above and beyond to make sure I am taken care of. More

by DAVID.TRAFICANTE Verified Customer Verified Customer

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We had a great experience. Our salesman, David Gor, was professional and knowledgeable about the BMW brand and the specific vehicle we were shopping for. We highly recommend Da Our salesman, David Gor, was professional and knowledgeable about the BMW brand and the specific vehicle we were shopping for. We highly recommend David and BMW of Sarasota. More

by aliciajackson1908 Verified Customer Verified Customer

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Very thorough and patient while guiding us through the technology. Appreciated him allowing us to ask questions and contact number for questions that may arise. Extremely polite and professional! technology. Appreciated him allowing us to ask questions and contact number for questions that may arise. Extremely polite and professional! More

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I love the sales representative Chad. He is always trying to help and really work hard to this deal down. He also helped me with car plate and shipping. I really do not like finance perso He is always trying to help and really work hard to this deal down. He also helped me with car plate and shipping. I really do not like finance person which has applied loan for me and I got two reject letters. I have score over 800. Getting rejected by a loan of 30k does not really make sense and it influences my score negatively. More

by xwjzds.xu Verified Customer Verified Customer

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Very nice dealership with sales and staff willing to help accommodate our needs. Went the extra mile to ensure everyone was satisfied with the sale. accommodate our needs. Went the extra mile to ensure everyone was satisfied with the sale. More

by eclanham Verified Customer Verified Customer

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Great experience great people and great customer service I will be coming back for my next car and my wife’s next car I will be coming back for my next car and my wife’s next car More

by BFASSETT358 Verified Customer Verified Customer

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i had thought this was a great process, but looking back, it wasn't. I stopped by the dealership on the way back from vacation to look at the I4 as that's the car I've been really interested in leasing. it wasn't. I stopped by the dealership on the way back from vacation to look at the I4 as that's the car I've been really interested in leasing. 1. I called from the resort and told the sales person I was really interested and was willing to come in and lease if the price was right. He was supposed to call me back, but hours past and nothing! Bad experience and I don't care how busy you are, in a reasonable amount of time, you should call back. 2. Girlfriend convinced me to stop by the dealership on the way back from vacation. I was reluctant, but ended up doing it. Once there, the new sales person was nice. I had an interest in the grey I4, but the sales person spent very little time trying to find it (walking through the lot). Luckily I did find a white one I liked, but that is always my third choice over silver and grey. 3. I liked it enough to say ok this is what I want based on what he had told me were the options in the car. I couldn't look inside, drive it, or open the door (company policy on new cars) 4. I took him at his word that it had all the options I required in a car (coming from a Mercedes EQE+). 5. They sent an Uber once I did the secure payment to hold it and come pick it up. On arrival they did a nice job showing me the features of the car, but the options that I was told were in the "premium plus" package are way different than I imagined and once driving the car, it was noticable right away. 6. Meeting with finance. Very nice person, but what was different about this BMW dealership vs others, including another one they own in Tampa was a bit of a bait and switch. All other dealers had backed the total monthly cost of the lease into the payments (including taxes and fees + down payment). That was NOT the case in Sarasota. Think about it, I'm trapped in Sarasota, Ubered in and I'm told that the price provided didn't include x,y, and z. Not the best situation for me, but I felt trapped. What to do at this point was to unfortunately bite the bullet and just get the darn car. 7. Imagine leasing a I4 with M styling, pretty loaded, but doesn't have any advanced features for cruise control or the navigation doesn't provide actual turning directions. Not much of a navigation and super disappointing with standard cruise control that you can find on a Ford Focus. I like straight forward individuals when doing any kind of business, and I don't feel that service was provided to me at this dealership. I'm disappointed in my decision making and the business practices of the dealership. Shame on us both! More

by Fletch776 Verified Customer Verified Customer

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Love it great, Steve was 100% helping us, looking all the options, answer all our calls, making sure fitted in our schedule, It was a great experience options, answer all our calls, making sure fitted in our schedule, It was a great experience More

by Ana Peterson Verified Customer Verified Customer

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