David Frizzell

Came in on Saturday, April 26th for a basic service appointment (oil change, new filter, tire rotation etc.). Appointment was scheduled for 8:00AM. Every aspect of customer service was horrible and did appointment (oil change, new filter, tire rotation etc.). Appointment was scheduled for 8:00AM. Every aspect of customer service was horrible and did not exist. Only two service reps working and waiting on customers, also with appointments. I did not get my vehicle checked in until 8:35AM. No offer if I wanted a Uber/Lyft driver to take me home, as I have done frequently in the past, so I decided to wait for it. At 10:30AM I walked over to the service area, to check the status of my vehicle. As I was waiting in the customer lounge, in a separate building. As I walked out of the customer lounge I saw my truck parked in the pick up area. No one had contacted me that the truck was ready for pick up. As I walked in to the service building there were 8 people in line waiting to get help from the service reps (still 2 reps) as the reps were waiting on 2 other people who were previously waiting in line. Periodically, 2 different women would walk out from the back and go to the coping machine for something they had printed. The women came out of the back room at least 3 times and never offered to help any of us waiting in line. Finally a woman in line walked to the back room and asked the 2 women why they couldn't help all of us waiting in line. The woman who walked to the back room, asking for help, said she was just there to pick up her car. Upon hearing that, I and several other customers said the same thing. We were waiting to pick up our vehicles. At that point, one of the women, working in the back room, came out to help. I must say that this experience was the worst example of customer service to which I was ever exposed. The 2 service reps were doing as much as they could but there was only 2 of them. Management was obviously trying to work mean and lean but that was a terrible management philosophy. This is the second bad experience I've encountered. My previous appointment was to repair my A/C unit. After waiting 5 days for a part my truck was repaired. When I picked it up the inside of the truck had been trashed. The truck had been broken into while being placed in Jessup's back lot with fencing and camera's, but that's another story. More

by postclan4 Verified Customer Verified Customer

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Excellent sales and support. I highly recommend the dealership. The negotiation process was easy and no nonsense. The ability to finalize the transaction online is a big plus. I highly recommend the dealership. The negotiation process was easy and no nonsense. The ability to finalize the transaction online is a big plus. Well done. More

by jamesnardini Verified Customer Verified Customer

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Fantastic people and service. We didn't expect to purchase a vehicle and we're on a tight time schedule and everyone did their absolute best to accommodate us! We didn't expect to purchase a vehicle and we're on a tight time schedule and everyone did their absolute best to accommodate us! More

by dmarsh1314 Verified Customer Verified Customer

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Very nice experience in purchase of first Cadillac. Stephanie and David were both great. Hope the service will continue. Stephanie and David were both great. Hope the service will continue. More

by pmr.egbert Verified Customer Verified Customer

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Jessup is the best dealership to deal with. They make you feel like family. We had a great and satisfying experience. They make you feel like family. We had a great and satisfying experience. More

by FIGUEROA2113 Verified Customer Verified Customer

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Out of state purchase and they made it very easy. They were great to deal with. They were great to deal with. More

by King Verified Customer Verified Customer

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Great family owned dealership. I have known the Jessup family for over 40 years. I and my other family members have bought multiple vehicles from Jessup Auto Plaza throughout the y I have known the Jessup family for over 40 years. I and my other family members have bought multiple vehicles from Jessup Auto Plaza throughout the years of knowing them. They treat their customers like family. I highly recommend going to see them when you are ready to purchase or lease a vehicle. More

by robdoylestunts Verified Customer Verified Customer

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Professional, efficient and courteous service is always my experience with Jessup. I’ve been using their services for 5 years and plan to continue. my experience with Jessup. I’ve been using their services for 5 years and plan to continue. More

by DADUWA Verified Customer Verified Customer

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Buying at Jessup was the best car buying experience I have ever had. Kayla, Carlos, Richard, and David were all absolutely incredible. To say they went above and beyond is an understatement. Kayla made t have ever had. Kayla, Carlos, Richard, and David were all absolutely incredible. To say they went above and beyond is an understatement. Kayla made the sale easy, Carlos gave me a great tutorial of the car, and Richard made finance a breeze. All of my questions were answered, and they have even been in contact post-sale to make sure everything is going well. Speaking of which, the car is great, too! Thank you to everyone for making this purchase so easy and enjoyable! More

by jfriedman45 Verified Customer Verified Customer

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I've always been treated like a VIP from the time I bought my Buick to the times I've brought her back for service. bought my Buick to the times I've brought her back for service. More

by LINDARC8905 Verified Customer Verified Customer

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