David Jacobs

Excellent service and excellent customer service and knowledgeable staff. Technician is very nice and accommodating. knowledgeable staff. Technician is very nice and accommodating. More

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Great experience all around. Work was fast and efficient and will return for future services. Work was fast and efficient and will return for future services. More

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I have had nothing but a good experience from buying my truck to the service department. We have bought many vehicles from this dealership. truck to the service department. We have bought many vehicles from this dealership. More

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Koons Toyota is a very pleasant company. Employees are kind and informative. You get updated and the waiting room is clean and comfortable. Employees are kind and informative. You get updated and the waiting room is clean and comfortable. More

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I have been a Koons Toyota customer since 1985. The service department has done all maintenance over the years. I had service done last week and Kevin Adams was professional and explained all that The service department has done all maintenance over the years. I had service done last week and Kevin Adams was professional and explained all that needed to be done. I won’t go anywhere else. More

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Overfilled oil. Obviously did not test drive. Returned to dealer and waited 2 Extra hours for cute of their mistake. No refund. Obviously did not test drive. Returned to dealer and waited 2 Extra hours for cute of their mistake. No refund. More

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I’ve been going to the Annapolis dealership for many years. My trust in their mechanics repair work is strong, but not so much in their customer service providers. They appear to push unnecessary work, years. My trust in their mechanics repair work is strong, but not so much in their customer service providers. They appear to push unnecessary work, provide incomplete descriptions of the work/ & cost, and don’t honor everything within a purchase or contract. They have a new Service Manager to address the complaints. I hope service gets better while I investigate other options. More

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Service is always the best and why I keep going back and will continue to will continue to More

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Very friendly and professional staff. Theresa Harris is a phenomenal service writer and I would HIGHLY recommend her!! Theresa Harris is a phenomenal service writer and I would HIGHLY recommend her!! More

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Auto service at Koons Toyota Annapolis is outstanding. Service professionals, for example David and Scott, carefully manage each visit, Issues are explained and all questions are answered clearly. Service Service professionals, for example David and Scott, carefully manage each visit, Issues are explained and all questions are answered clearly. Service is typically completed early. The service crew obviously love their jobs and represent Koons Toyota Annapolis at its very best! More

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