David Kasliner | Page 4

Worst customer service & Do NOT fall for a "Deposit Hold" Long Story Short: avoid this dealership, esp. Samantha Cannici and Bill Backes. When I came into this dealership I spoke with Bill Gusta, who was e Long Story Short: avoid this dealership, esp. Samantha Cannici and Bill Backes. When I came into this dealership I spoke with Bill Gusta, who was extremely helpful and insightful. I returned a few days later on a Tuesday for a second test drive in a particular CPO vehicle that Bill shared had just come in. During this second visit, my father test drove the car and I was planning to return the following day (since Bill did not work on Tuesdays). On my way out, Samantha Cannini mentioned that there was another customer who was very interested in purchasing the car who was planning to come that evening at 6pm to take a look. She mentioned that given that this CPO vehicle only had 9,500 miles on it, a few people had called in to see if it were still available. Given that my father and I had to leave, she suggested that I put down a refundable $500 deposit to "hold" the car, and she would then not show the car to the other customer. She then calls me three times over the next few hours and says that the customer is interested in the car, and that there was no risk to putting down the refundable hold. I give her my credit card information over the phone. Over the next few days, I went into the dealership to get a few questions answered regarding out-of-state registration, car features, insurance, etc. We agreed that I would pick up the car the following week, and when I arrived I wanted to discuss the price with Sam. At that point everything changed. They were unwilling to budge on price because "the deposit meant that no price negotiation would happen after". She took me to the Finance guy (David?) and then every person in that dealership refused to let me meet Sam again. I wanted to understand where in the process the communication broke-down, and why she had lied to me. She framed the deposit as a hold, instead of a price lock-in. Everyone was extremely rude and in attack-mode, with no desire to actually understand why I was so upset about this whole experience. Sam suddenly was not available, and when I returned to pick up my plates - she again was not available. Bill Backes, who I believe is a senior salesman, is one of the most condescending, brazen humans I've interacted with. He blamed the entire incident on me, and refused to discuss how/why something like this occurred. I was intent on purchasing the vehicle, and I did. However, this was the biggest purchase I've made to date and the entire experience was extremely traumatizing, disappointing, and off-putting. I don't think all Infiniti dealerships operate in this way, so I would suggest anyone interested to avoid the blatant offense and find a different dealer. More

by P_Shah Verified Customer Verified Customer

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Excellent service I recently purchased a used QX60 from Denville Infiniti. I really couldn't be happier with the whole experience I was an out-of-state purchaser over 5 I recently purchased a used QX60 from Denville Infiniti. I really couldn't be happier with the whole experience I was an out-of-state purchaser over 50 Mi away. My salesman Bill assured me that the car was there and he even offered to send me pictures I went over on a Friday afternoon and the car was waiting for me prepped. 3 hours later I drove out with my car which was it a fair price and CPO certified. Traded in my CLS and I was happy that they gave me the highest offer. Since I was out of state I had to take a temporary plate and insurance but two weeks later I received my New York State registration the balance of my payoff on my trade in and they even sent $32 motor vehicle fee back to me again couldn't be happier at the whole transaction. More

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Purchased a Certified Preowned car It was a pleasure dealing with this dealership. They offered me a reasonable trade in and I purchased an awesome Q50. The salesperson was very profes It was a pleasure dealing with this dealership. They offered me a reasonable trade in and I purchased an awesome Q50. The salesperson was very professional and kept her eye out for the car I was seeking and the used car Manager was equally professional and both extremely helpful. I will be purchasing future Infinity’s from this dealership. They get high marks in my books. More

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awesome service The staff is friendly and accommodating and the new service department is 2nd to none. They promised a timely service and delivered with no inconveni The staff is friendly and accommodating and the new service department is 2nd to none. They promised a timely service and delivered with no inconvenience at all. More

by JDEFURIA Verified Customer Verified Customer

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Amazing experience!!! Danielle really knows the qx60 inside and out. This is our 2cd qx 60 that Danielle helped with delivery of our vehicle and made sure to go over every Danielle really knows the qx60 inside and out. This is our 2cd qx 60 that Danielle helped with delivery of our vehicle and made sure to go over every detail and setting features in our new qx60. She is so pleasant to work with. Thank you again for making it such a pleasant experience!!! Roberta And Mike Connolly More

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Amazing dealership!!! Amazing dealership!!! Beautiful brand new show room with many beautiful luxury cars to choose from !!! From the receptionist straight through to th Amazing dealership!!! Beautiful brand new show room with many beautiful luxury cars to choose from !!! From the receptionist straight through to the general manager of this place in one word is simply amazing !!! I am proud to say I have been one of their very loyal customer since this dealership opened up. There is a reason why I am still a loyal customer is because this dealership along with the employees are simply amazing!!! Thanks so much to Kevin Tonero, David Kasliner, Jorge Rodriguez, Sam Cannici, Danielle Romeo, Tommy G, Joan and Judy and to the rest of the staff you “ROCK”!!! I’m so excited to be driving in my brand new Qx60 and thank you again for making buying a car a fun experience!!! Love the new exciting showroom!!! Will definitely be back and will refer any one looking for a fanatic car with impeccable, friendly service. Roberta :-) and Mike Connolly More

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Super nice and super professional Everything about this service center is high quality and friendly. I’ve been going here for 10 years now and never had an unhappy experience! Everything about this service center is high quality and friendly. I’ve been going here for 10 years now and never had an unhappy experience! More

by laurens64 Verified Customer Verified Customer

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Best dealer around 50 mile radiance. Best place for sales and service, grate atmosphere helpful people. Over all they are excellent. Before i bye my car from them I visited almost like al Best place for sales and service, grate atmosphere helpful people. Over all they are excellent. Before i bye my car from them I visited almost like all Infiniti dealers like around me but I found them best dealers. More

by NAZMUL ISLAM Verified Customer Verified Customer

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Great Infiniti Dealer Bill Gusta was my sales guy. Very upfront and transparent sales person throughout the whole process. David in F&I was also very good and will not push Bill Gusta was my sales guy. Very upfront and transparent sales person throughout the whole process. David in F&I was also very good and will not push unnecessary things on to you either. Overall a very good experience at this dealer, they will definitely be on my list for future purchases. More

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JOHNNY Rocks!! For the first time we had a pleasurable experience buying a car! Johnny Espinal is Very patient, professional and knowledgeable. Dave K is over the For the first time we had a pleasurable experience buying a car! Johnny Espinal is Very patient, professional and knowledgeable. Dave K is over the top efficient in getting us the best rate within a few hours. Between them and Kevin Tonero...it was a very good experience purchasing a Q50 at Salerno Infinite in Denville. Now we have "miles (And miles) to go before we sleep". Happy Trails...Best Regards, Sheri Delp More

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