David Keller | Page 202

Keep up the nice work! I’ve always had a good experience at this dealership. Everyone is courteous and friendly. Service is prompt and precise. at this dealership. Everyone is courteous and friendly. Service is prompt and precise. More

by ellisal2000 Verified Customer Verified Customer

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Fluid change and new Brakes Great service, got me in and out and at a honest cost. Great follow up on the overall satisfaction and performance of the new breaks. Great service, got me in and out and at a honest cost. Great follow up on the overall satisfaction and performance of the new breaks. More

by ANTHONYBRUMFIELD62 Verified Customer Verified Customer

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Went in for a recall repair and they tried to sell me on over $1000 in additional maintenance and wouldn’t even look at a door issue I had for less than $150. Much cheaper options out there. over $1000 in additional maintenance and wouldn’t even look at a door issue I had for less than $150. Much cheaper options out there. More

by jeff.white Verified Customer Verified Customer

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Kurt Taylor was wonderful to deal with!! I am a repeat customer, and will stay loyal to Palmer Dodge. Exceptional Customer Service !! The rest of the staff was also a pleasure to work with ! customer, and will stay loyal to Palmer Dodge. Exceptional Customer Service !! The rest of the staff was also a pleasure to work with ! More

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Interesting The five stars is for Hiram whom I worked with to get my oil change this past Saturday. There customer service for my oil change was amazing and he kn The five stars is for Hiram whom I worked with to get my oil change this past Saturday. There customer service for my oil change was amazing and he knows what he's doing. The oil change was good and all went well there but I had a windshield issue with my rain sensor since I had to replace it recently when it was smashed in by a rock. I replaced the windshield with an OEM windshield which was the exact one I had in the truck when purchased. Hiram referred me inside where I unfortunately met Roberto Del Campo. I stood there for a little bit while he stared at his phone checking his social media or whatever he was super focused on when all of a sudden he looks up throws his phone down and says yeah. I explained what was going on with my windshield in detail which either he couldn't hear me at all or just wasn't listening which is my guess. He goes on a rant about putting in another new windshield and about some random company that puts in windshields named safeguard. I get frustrated having to retell him everything all over that I just said so he starts getting angry where his goofy mask is about to fly off his face. Hiram then comes in and says he just needs it recalibrated which is the appointment I was trying to set up and Roberto says "oh yeah that too. I can't do that today." And just stares at me again.I replied "I know that thats why I'm in here to schedule something can I do that?" He says sure and just stares at his computer so I said never mind man your to busy. Then his answer turns to "Yes sir". And as I was leaving "Have a great Day!!" I've been in customer service for many years and that was the absolute worst that I've experienced in my life. I've spent $64K here total here this year and over $110K within the last 4 years between my family and I. I know thats not much but I do expect a descent person to deal with compared to this so called "master Service Advisor" and don't expect to have to explain what basic terms like OEM mean let alone have to repeat myself over and over while he's so invested into his cell phone. I dealt with Winston when I had parts added to my new truck a few months ago and he knew exactly how to be a descent person and got the job done with amazing customer service super simple and not aggravated that I was working with him. Same with Hiram who was very happy to help. I drove to this dealer for the first time for service because it was great when purchasing my vehicle in sales and getting parts added but if I have issues and would like to schedule an appointment while my truck is getting serviced I Do Not recommend them. Especially from Roberto Del Campo he's just looking for a fight and doesn't want to be bothered. I will be spending my hard earned money at a dealer closer to home for service, upgrades, and repairs. Hope this helps. More

by G Verified Customer Verified Customer

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Great service Winston was very helpful and efficient. My car is running great I travel from Decatur to use this location they always have the best service car is running great I travel from Decatur to use this location they always have the best service More

by treston72 Verified Customer Verified Customer

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I am pleased with the overall sales process. I found what I wanted online and they got me an approval before I even arrived. I test drive the truck I was looking for and signed the paperwork and was out of t I wanted online and they got me an approval before I even arrived. I test drive the truck I was looking for and signed the paperwork and was out of there within an hour. More

by WSMITH79 Verified Customer Verified Customer

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Great experience Took my Ram 1500 to Palmer Dodge yesterday for service. Service Advisor is top notch. Work completed timely and was just an overall great experience. Took my Ram 1500 to Palmer Dodge yesterday for service. Service Advisor is top notch. Work completed timely and was just an overall great experience. More

by lyonra Verified Customer Verified Customer

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1st time doing business with this dealership. This company met and exceeded my expectations.pleasure doing business with you....Thank you Carolyn Brown New cus company met and exceeded my expectations.pleasure doing business with you....Thank you Carolyn Brown New cus More

by kbrwn99 Verified Customer Verified Customer

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Amazing Service Palmer's entire service team was fantastic all the way to the owner of the company. I would never use any other dealer for service! Palmer's entire service team was fantastic all the way to the owner of the company. I would never use any other dealer for service! More

by rich49 Verified Customer Verified Customer

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