David Keller | Page 201

Good service visit - only one suprise Hiram was first of all very nice and courteous...kept me informed and got me in and out fairly quickly for my routine oil change and tire rotation. I Hiram was first of all very nice and courteous...kept me informed and got me in and out fairly quickly for my routine oil change and tire rotation. I was a bit surprised to learn that the 2014 Jeep GC we own had lugnuts that were breaking down and our tire change tool would no longer be enough to remove them. Why would Jeep not use lugnuts that would last for the car's life?? Seems like an manufacturing issue that would warrant a recall. In any event this was a $250 expense i did not expect to pay for 20 lugnuts...Hiram explained this is a problem with many older Jeep Wranglers and GC's. More

by nbhangtfan Verified Customer Verified Customer

Report | Print

Y y y y y y y y y y y y y y y y y y y y y y y y y More

by jromeromendez Verified Customer Verified Customer

Report | Print

Did excellent job. They got me in quickly and solved my issues. They were very professional. I even got my 90,000 mile checkup completed during this time issues. They were very professional. I even got my 90,000 mile checkup completed during this time More

by shannon.bradford Verified Customer Verified Customer

Report | Print

Excellent service from Roberto. Thank you for greeting me quickly and addressing all of my cars needs. The work was done quickly and communication was timely. me quickly and addressing all of my cars needs. The work was done quickly and communication was timely. More

by chrismcvay Verified Customer Verified Customer

Report | Print

😒😔☹️ as much money as i spent on August 6th, i should have at least received a car wash😒😒☹️ I know other dealerships do this as a courtesy. as much money as i spent on August 6th, i should have at least received a car wash😒😒☹️ I know other dealerships do this as a courtesy. More

by tiffanyrgill1205 Verified Customer Verified Customer

Report | Print

My last 3 of 3 services have resulted in return visits. Components not being reconnected leading to my car breaking down, oil spilled in my engine and not cleaned up, coolant issue not resolved leading to Components not being reconnected leading to my car breaking down, oil spilled in my engine and not cleaned up, coolant issue not resolved leading to my car breaking down 2 miles away from the service center. If you look at the last 3 years of my service history the revisit issue is nothing new. It does not seem like anyone inspects the work before vehicles leave the garage. Little to no ownership on the management side to try and make things right. Luis does a good job to try and get things fixed, but the problem seems systematic. The time I lose taking multiple trips to the service center is costly. I will not buy another Chrysler product as long as I live in this area and have to come here. More

by Jeep Owner Verified Customer Verified Customer

Report | Print

Service, by phone and in person by Hiram, during check in at outside Location, was polite, helpful and responsive to my concerns.. service person, was wearing mask but had it hanging below his chin. Not very at outside Location, was polite, helpful and responsive to my concerns.. service person, was wearing mask but had it hanging below his chin. Not very comfortable for me! More

by chuckdestro Verified Customer Verified Customer

Report | Print

Roberto was very responsive and helpful in getting all my issues taken care of. Will definitely be returning to Palmer for all my service needs issues taken care of. Will definitely be returning to Palmer for all my service needs More

by AMANDAZORC Verified Customer Verified Customer

Report | Print

Each visit for service has been perfect, quick turnaround and polite staff. Never a problem as far as wait time and courteous staff on every visit. and polite staff. Never a problem as far as wait time and courteous staff on every visit. More

by keithmaley Verified Customer Verified Customer

Report | Print

Murray went above and beyond to make sure I was informed as to where we were on the service of my vehicle. In addition, the service team did an awesome job making sure it was ready to hit the road. as to where we were on the service of my vehicle. In addition, the service team did an awesome job making sure it was ready to hit the road. More

by RAHEEMDAYA Verified Customer Verified Customer

Report | Print