David Keller | Page 42

Truck was received on a timely basis and got full service on a timely basis. The reps were knowledgeable and handled my needs promptly. I had a coupon for the oil change and it was accepted and credited. on a timely basis. The reps were knowledgeable and handled my needs promptly. I had a coupon for the oil change and it was accepted and credited. All in all, very pleasant experience. More

by sof1 Verified Customer Verified Customer

Report | Print

The service advisor did a great job, the Technician was terrible, I don't think he ever worked on a Dodge Charger, the Technician damage the inside console, the ordered a new, than he couldn't replace with terrible, I don't think he ever worked on a Dodge Charger, the Technician damage the inside console, the ordered a new, than he couldn't replace with all the parts, I had to mention some parts were missing, so after more than a week for something very simple to get fix turn into a nightmare. It is difficult to trust a dealership that don't have a qualified Technician, how can I trust a Technician that don't do the job the right way. The Service Advisor did call me and explained what happened, so she did a great job keeping me informed about my car. It's a shame. I really thought Palmer Dodge would have a Qualified Technician that knows Dodge inside and out. I'm disappointed. But because you guys got the car fix the way it should I gave 3 stars and not one. I would recommend, but not for me. Thank you! First impression is everything. Your Technician is showing that he doesn't care about someone's property (car) , he needs a better training. More

by Marcello Verified Customer Verified Customer

Report | Print

Sarah in service kept me informed and updated and work diligently to give great customer service diligently to give great customer service More

by chapgl Verified Customer Verified Customer

Report | Print

Easy to check in. My truck ready earlier than expected. No issues other than 60k maintenance. Cheers! My truck ready earlier than expected. No issues other than 60k maintenance. Cheers! More

by robert.mcewin Verified Customer Verified Customer

Report | Print

Good customer service. Offered Uber without being asked. 100 mile service & transition, 4x4 service. Will return for future service. Offered Uber without being asked. 100 mile service & transition, 4x4 service. Will return for future service. More

Report | Print

Even with an appointment, a simple oil change took two hours. This isn't the first bad experience we've had at this facility. It's certainly changed out future plans to lease another Jeep. Our time is far hours. This isn't the first bad experience we've had at this facility. It's certainly changed out future plans to lease another Jeep. Our time is far too valuable. More

by afbonkosky Verified Customer Verified Customer

Report | Print

Everything was explained well and the service was good and performed in the time frame indicated. and performed in the time frame indicated. More

by gchildre Verified Customer Verified Customer

Report | Print

Everything is great except being harassed about taking this survey at the end. You can at least offer an incentive even if it’s only 5%. But you guys are still cool. In my book -Isaac this survey at the end. You can at least offer an incentive even if it’s only 5%. But you guys are still cool. In my book -Isaac More

by iharper1378 Verified Customer Verified Customer

Report | Print

The service manager, David Keller, and the service writer. Kim are amazing! I love working with them when I go there, they always get me taken care of properly. writer. Kim are amazing! I love working with them when I go there, they always get me taken care of properly. More

Report | Print

Job well done in a timely manner staff was helpful and friendly sitting area was clean friendly sitting area was clean More

by latinawilliams89 Verified Customer Verified Customer

Report | Print