David Kim | Page 4

Great service The service at Audi Marietta is always professional and my car is the best condition after any needed service . David Kim is so easy to work with and The service at Audi Marietta is always professional and my car is the best condition after any needed service . David Kim is so easy to work with and always ensures the best experience possible. More

by DKING Verified Customer Verified Customer

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Efficient & Easy Audi made it easy to have my 25,000 mile service performed. Everyone was nice and helpful :-). I would recommend their service department to anyone. Audi made it easy to have my 25,000 mile service performed. Everyone was nice and helpful :-). I would recommend their service department to anyone. More

by SHANNON27 Verified Customer Verified Customer

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Disappointing used car inspection I had a local used-car dealer bring over a low mileage 2017 for a pre-purchase inspection. I arranged everything over the phone and Audi Marietta emai I had a local used-car dealer bring over a low mileage 2017 for a pre-purchase inspection. I arranged everything over the phone and Audi Marietta emailed me the results. The report I received said the car was “Like new”, but when I flew in to pick up the car, I discovered the report missed obvious flaws. First there was a chip in the windshield the size of a nickel. Second the after-market speakers made a strong whirring sound when the car was in motion, which was immediately apparent when I test drove the car. I was also unhappy with the completeness of the report, which didn’t include something as basic as the remaining brake-pad thickness. (I had to ask for it.) My biggest complaint is that the inspection did not include a body and frame inspection. I told the service advisor in advance that I was concerned about accident damage. He did not tell me that their inspection specifically excludes what I was asking for. When I complained, the service advisor told me the car was fine, but how can I believe that when they weren’t looking for signs of repairs? On a positive note, I must say that the people I spoke to at Audi Marietta were universally pleasant and professional, and the service advisor was responsive to my post inspection questions. More

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Inconsistent communication from service technician While my customer service experience was exceptional, on my receipt notated that many things were inspected. However, when I went to double check my b While my customer service experience was exceptional, on my receipt notated that many things were inspected. However, when I went to double check my back windshield wiper it was noticeably worn but I did not get any communication from the team that this was in fact an issue that needed to be corrected. My concern is I am not sure what was said was inspected actually was inspected. I paid a premium price and expect a premium inspection. I am awaiting a call back from my service rep and will update this review post my conversation with him. ***UPDATE*** Thank you, Management. I'd like to add that Your team contacted me and rescheduled an appointment and made this right. I definitely recommend Audi Marietta for their excellent diligence in making sure me, as a customer, was fully satisfied. More

by quinton.e.myers Verified Customer Verified Customer

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Always wonderful customer service! My recall work was handled quickly and efficiently. David is a terrific service technician! And their new facilities are gorgeous! Sasha came by to My recall work was handled quickly and efficiently. David is a terrific service technician! And their new facilities are gorgeous! Sasha came by to say hello, as he always does - such a nice man! All this certainly explains why we’re on our 6th (or is it 7th? Sasha would know - he’s sold us all of them!) Audi! More

by ICONJOHN Verified Customer Verified Customer

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10,000 service The Audi Marietta service department is exceptional in every way. The team, their principles and practice exceed my expectations with every visit and The Audi Marietta service department is exceptional in every way. The team, their principles and practice exceed my expectations with every visit and have been doing so for 15 years! More

by JULIA STEVENSON Verified Customer Verified Customer

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Helpful and easy to work with David was familiar with my car (TTRS) and this model's quirks. Worked through the problems effectively. Communicated status regularly. Provided tra David was familiar with my car (TTRS) and this model's quirks. Worked through the problems effectively. Communicated status regularly. Provided transportation. Highly recommend this service center and also David. More

by CWJ Verified Customer Verified Customer

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Last service Daniel and katlyn were extremely helpful for getting my door handle fixed and loaner car. I also got very sick and David was very attentive Daniel and katlyn were extremely helpful for getting my door handle fixed and loaner car. I also got very sick and David was very attentive More

by JACQUI12 Verified Customer Verified Customer

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So EASY and client friendly This was my first visit since the big move from the trailers into the new center; I was very impressed. The wait while my car was serviced (about 2 ho This was my first visit since the big move from the trailers into the new center; I was very impressed. The wait while my car was serviced (about 2 hours) was comfortable and accommodating. The staff are sincerely friendly. Snacks of various types and beverages are offered, internet, extra large computer screens, network television, magazines, great seating, beautiful floor models to wish for. And it was QUIET. Nice. I also had the opportunity to visit with "my" salesman (I have a lease), Sasha Landy, to talk about my NEXT Audi! Thank you for making the service appointment such a pleasant experience. More

by Anna Verified Customer Verified Customer

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10000 mile checkup good waiting area. took a little longer as it usually does on a Saturday Mr Kim very helpful and do a good cleanup bathrooms very clean good waiting area. took a little longer as it usually does on a Saturday Mr Kim very helpful and do a good cleanup bathrooms very clean More

by RBOND0 Verified Customer Verified Customer

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