Hassle free service from start to finish.
Working with Progressive Insurance Company, the work was completed and the time frame was acceptable.
Working with Progressive Insurance Company, the work was completed and the time frame was acceptable.
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by Joeycasciano
Verified Customer
Verified Customer
Service Price Transparency
Nov 30, 2022 -
Nucar Nissan of Allentown responded
We're so glad to hear we could provide a positive experience! If there is anything else we can do for you, please let us know, and have a great day!
Rothrock always does an Amazing job with my jeep.
The service is top of the line. The staff is always caring and very understanding of any situation you bring to them. Will definitely recommend anyon
The service is top of the line. The staff is always caring and very understanding of any situation you bring to them. Will definitely recommend anyone to come to Rothrock for vehicle services and best vehicle options
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by Aceville84
Verified Customer
Verified Customer
Oct 24, 2022 -
Nucar Nissan of Allentown responded
Thank you for leaving this glowing review! We are thrilled to hear your experience with us time and time again is always stellar. We look forward to servicing your Jeep in the future! Have a great day!
Very friendly, treated like a member of Nissan family and
professional customer service. I definitely recommend them to all.
professional customer service. I definitely recommend them to all.
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by gonzar63
Verified Customer
Verified Customer
Jul 26, 2022 -
Nucar Nissan of Allentown responded
Thank you for the 5 star review! It was our pleasure working with you and we hope to see you again the future.
I have had multiple experiences here.
Dave is always very patient and explains things clearly to me. I wouldn’t take my car anywhere else.
Dave is always very patient and explains things clearly to me. I wouldn’t take my car anywhere else.
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by christierazavi
Verified Customer
Verified Customer
Jun 02, 2022 -
christierazavi responded
Thank you!
Absolutely no communication from Rothrock.
It took almost a month to complete what was estimated as a 6 day fix. They spent the first 7 days without even looking at it only getting the estimat
It took almost a month to complete what was estimated as a 6 day fix. They spent the first 7 days without even looking at it only getting the estimate after a week. Had to keep calling and calling to get any information. Estimated completion date kept changing and they still didn’t call to tell us. The woman at the front desk was nice but had no information but at least we could get a hold of her 65 percent of the time. As for the estimator or whatever his formal title is it was constant calling, leaving messages, it was a non stop struggle to get a hold of this guy. All in all the lack of communication was more frustrating than the amount of time it took and we definitely won’t be going back.
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by smsmcmaster
Verified Customer
Verified Customer
May 10, 2022 -
Nucar Nissan of Allentown responded
Hello, and thank you for bringing this to our attention. I’d like to apologize on behalf of our dealership team for the level of service you experienced. We strive for excellence in customer service, and we recognize we missed the mark here. Please let us know if you have any further concerns by contacting our General Manager Ron Carl at 484-223-0554 at your earliest convenience. We do appreciate your business and would like to do what we can to make this right. Thank you and have a great day!
I was very impressed with the service and quality of
workmanship. I would highly recommend this collision center.
workmanship. I would highly recommend this collision center.
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by jwinzer
Verified Customer
Verified Customer
Apr 20, 2022 -
Nucar Nissan of Allentown responded
Thank you for sharing your thoughts and leaving us a rating!
Timely and professional, always a get a great phone call
with updates on when the car will be finished
with updates on when the car will be finished
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by Bear
Verified Customer
Verified Customer
Apr 11, 2022 -
Nucar Nissan of Allentown responded
We can't thank you enough for the wonderful ratings and feedback! We look forward to working with you again in the future!
I was told the car would be done in seven days.
They got it back to me in five.. and cleaned my car interior.
They got it back to me in five.. and cleaned my car interior.
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by tc8419
Verified Customer
Verified Customer
Apr 04, 2022 -
Nucar Nissan of Allentown responded
Thank you for the awesome review! We are glad to hear the team made your trip a breeze. Have a fantastic day!
Good work- took a long time to get parts. One minor
oversight that will be corrected.
oversight that will be corrected.
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by becki.fahs
Verified Customer
Verified Customer
Feb 07, 2022 -
Nucar Nissan of Allentown responded
Thank you for the great feedback. We're happy to hear we were able to help you out. We look forward to your next visit!
They do great work and quality repairs to your car. The
sales and service staff in all departments are friendly and helpful too
sales and service staff in all departments are friendly and helpful too
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by A23DRANGER
Verified Customer
Verified Customer
Dec 15, 2021 -
Nucar Nissan of Allentown responded
That's what we strive for! Thank you for your positive feedback. We're glad to hear how pleased you were with your service visit. Please come see us again for your future service needs!