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David Milbrandt
David Milbrandt at Alan Webb Mazda
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David Milbrandt | Page 2

Finance Manager

Alan Webb Mazda

3716 NE 66th Ave
Vancouver, WA 98661

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4.4
49 Reviews
4.4

49 Reviews

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49 Reviews of David Milbrandt

June 30, 2023

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Chris made our transaction very smooth and simple. Answered all of questions and made sure we were taken care of. More

by sidewhyndr
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Recommend Dealer
Yes

Other Employees Tagged: Chris Smith

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June 21, 2023

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Customer service was awesome they. They help to find out about the Financial that you're able to pay. You're take all good. More

by sandrapovec
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Recommend Dealer
Yes

Other Employees Tagged: Detrik Blue, Carlos Barrientos

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June 11, 2023

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I thought the dealership was terrific, the people, the product and the assistance they gave More

by GRAMMYNIKI
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Yes

Other Employees Tagged: Marco Garcia

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June 07, 2023

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The service was terrible. They over promised and underdelivered. They guaranteed to honor my CarMax offer and then did not. Drove to CarMax, sold my car, and came back to buy More

by komer30
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No

Other Employees Tagged: Alex Gonzales , Martha Cole

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Jun 07, 2023

Alan Webb Mazda responded

I'm very sorry that you were unhappy with your purchase through Alan Webb. I (Martha Cole) did not assist with your purchase, other than to hand you your keys and thank you for your time. We also have several members of the LGBTQ+ community including two of the six sales team members, so we are quite LGBTQ+ friendly. Additionally, I am a Sales Manager here at the dealership and one of the few females to make it into management in the auto industry. That in and of itself shows that our company is woman friendly. We are not currently training anyone in the sales department for any management position, family or otherwise. We were short handed for finance the day you came in and made you well aware of that when we sent you to have lunch and let your dogs out. We called and let you know that we were ready to sign documents while you were at home. It is pretty misleading to say that you waited 4 hours without mentioning that you were aware of the situation and at home while waiting. It is my understanding that you ended up with around the same amount as Carmax when the tax credit was applied and decided to take it to Carmax anyway. At any point during the purchase process if you were uncomfortable, there was the option not to purchase through us. At no time were you forced to return and do business with us if you thought we had terrible service or went against your values. And at no time did you ever mention that you were unhappy with the process until this public message.

Jun 07, 2023

komer30 responded

Thank you for your response. I will provide examples and perhaps you can see why I did not mention it while there. First, on our first trip to your dealership, we were told that you would meet or beat the CarMax offer we had. We were excited about the one-stop shopping we could do because you had the exact car I was looking for. We returned the next day to learn that you would give me almost $2k less. The salesman also told me he could make up the difference in the trade. Again, he did not do that. He simply said, “I recommend you go to CarMax, get the money for your car and come back.” Not quality customer service. The finance manger pointed out it was about a $400 final difference. A car payment for me and a big difference as far as I am concerned. Perhaps it would have been better for you to chalk it up as a cost of doing business, but you chose not to. I had a “Feminist” T-shirt on when I signed the paperwork and the finance manager went out of his way to tell me a story of a fighter pilot friend of his who was killed because a female was on duty at the coastguard that day, which “should have never happened” because of the female on duty. Finally, as I was picking up my keys from you, my salesman told me that he could review all of the controls of the car but let me know he was already 2 hours over his shift and said something to the effect of “I could explain where the window wipers and things are, but it’s pretty self-explanatory.” I was told by the same salesperson that you were indeed training a family member to take over your job which was the delay. If that is not correct, the misinformation came from him. I am glad you have LGBTQ persons working at your dealership. I hope you make them feel more welcome than we did.

Jun 07, 2023

Alan Webb Mazda responded

Thank you for the clarification. I can now see why that would be frustrating and that it would be difficult to mention it at the dealership. Definitely a lot of misinformation going on with our sales member and coaching needed for our Finance Manager. I personally guarantee that this situation will not happen again and I thank you for bringing it to my attention. This is not the way we usually do business and I appreciate you explaining it further. If you have anything further that you would like to share, please call the store and ask for me personally. I give you my word that it will be handled in an appropriate manner.

May 07, 2023

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I didn’t work with Martha cole. Dave helped us in financing (he did not review the documents before we left and I had to come back three different times to sign). Chris was great More

by Ldumas
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Yes

Other Employees Tagged: Chris Smith

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March 30, 2023

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Alex was phenomenal did everything I asked and more couldn't have asked for a better salesman More

by flowerchild18
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Yes

Other Employees Tagged: Alex Gonzales

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March 20, 2023

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We looked at one car and bought it so not too complicated. We had an appointment but still had to wait 2.5 hours to close. More

by gerardfleck
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Yes

Other Employees Tagged: Alex Gonzales

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March 10, 2023

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The sales rep Chris was outstanding, the car assortment was ample, the information about dealer promotions, new models arriving, incentives were discussed. No pressure, best buying experience I’ve had. More

by joyce_fam
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Yes

Other Employees Tagged: Chris Smith

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March 07, 2023

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The dealership as a whole wasn't very professional. The salesperson didn't explain any features of the vehicle or the mobile app. We purchased the vehicle because we wanted that one specifically, but p More

by Bre_morris
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Recommend Dealer
No

Other Employees Tagged: Martha Cole, Bryson Layton

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Mar 08, 2023

Alan Webb Mazda responded

Hello Bre, I'm Max the General Sales Manager here at Alan Webb Mazda. I would like to personally apologize about your experience and wanted to reach out to you and see if there was anything I can do to make it right. I know it doesn't help much now but I would like to prevent experiences like this from happening in the future and even if you just want to reach out to me and talk about what happened I would very much appreciate the opportunity to learn from our mistakes and re-train my staff accordingly. If you would like to reach out to me personally please call me at 360-334-3000 ext 251 or email me directly at maxh@alanwebbautogroup.com. Thank you for your time and reaching out your experience and allowing us to always get better. Max Hanley GSM Alan Webb Mazda

March 06, 2023

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Everything went very smooth and Alex was great! The finance office was quick and super accommodating. More

by Gghuhuta
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Recommend Dealer
Yes

Other Employees Tagged: Alex Gonzales , Bryson Layton

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