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David Nathan
David Nathan at Gary Rome Kia

David Nathan | Page 10

General Manager

Gary Rome Kia

809 Enfield Street
Enfield, CT 06082

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4.6
162 Reviews
4.6

162 Reviews

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162 Reviews of David Nathan

October 05, 2023

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Employee Rating

Great customer service ! My whole family has Kia’s from here and we are so happy with our experience and sales reps. More

by STACEYSULESKI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shaun Stevens , Justin Martin

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Oct 06, 2023

Gary Rome Kia responded

Thank you, Stacey, for sharing your thoughts about your experience with Gary Rome Kia. We appreciate your business and hope to see you again soon!

September 29, 2023

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Employee Rating

Before I purchased a used vehicle from this dealership I was promised certain specific repairs would be made. Less then two weeks after purchasing the car the issue reappeared (they did what they promised t More

by Al
Sales Price Transparency
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Steve Liptak , Justin Martin

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Oct 04, 2023

Gary Rome Kia responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Oct 04, 2023

Al responded

The time to address my issue was when I was having it. No one in upper management had the decency to contact me after my car was vandalized. When the service department called, they said someone would call me back and it never happened. I ended up calling my salesman, who tried to help me through out the issue. Management hid until I spoke with a woman who works out of the Hyundai store. She got the used car manager to contact me, but the GM never and I repeat never contacted me. I was told by two people that he was the one making the decisions on the repairs and once again never did he call me. All further inquiries through the woman at Hyundai were handled with "talk to management at Kia" in other words, I was not getting my car fixed the way they promised. If I had known they were using "repaired damaged wheels" on my car (which I found out 5 weeks after it was vandalized) I would have had my insurance company handle the issue. It was unfair and if I had a recourse through the legal system, I would have used it. You need to read reviews on your dealership, they cheap out on a lot of things on used cars they sell. If you want to handle this, compensate me for being without my car for 7 weeks. The last three weeks they gave what amounted to a tuna can on a roller skate to drive, compared to what I purchased. My only mistake was to buy a car from this dealership and I will continue to tell everyone what they did to me. It was my car and it should have been repaired to my liking not by using used wheels to save money on their lack of security for my vehicle. I will repeat once again, I did nothing wrong, even though they treated me that way

September 27, 2023

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Employee Rating

Excellent customer service fast and efficient. Friendly knowledgeable service writers. I would use Gary Rome Kia again. More

by ECYRAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dangelo Sanchez

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Sep 28, 2023

Gary Rome Kia responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 23, 2023

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Employee Rating

Had recall for software update fine. But had flat tire same wanted chatge initially 270 for and said tire was not repairable but tire holding up well with plug. Sad to say Felt like they More

by JRIVERASALINAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: John from sales excellent 5 stars kia enfield

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Sep 28, 2023

Gary Rome Kia responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

September 08, 2023

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Employee Rating

I will NEVER come back as a customer again. We've purchased 3 vehicles with your dealership in the past couple of years and will be letting EVERYONE I know what horrible, horrible service we More

by LANDRY99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Sep 13, 2023

Gary Rome Kia responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

September 08, 2023

Dealership Rating
Employee Rating

Excellent customer care and customer service. Very clean dealership. D'angelo was a very knowledgeable and helpful salesman. I will definitely use them again. More

by ECYRAN
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Steve Liptak, Shaun Stevens , Dangelo Sanchez

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Sep 10, 2023

Gary Rome Kia responded

It's great to hear that Dangelo was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gary Rome Kia!

August 20, 2023

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Employee Rating

I had a great experience at Gary Rome Kia. The sales and service team are exceptional. More

by CYNSHINE71
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brian Boglisch, Shaun Stevens

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Aug 21, 2023

Gary Rome Kia responded

Here at Gary Rome Kia, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

August 18, 2023

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Employee Rating

The service department has always been excellent. I’ve been driving a Kia for 7 years now, sales service department have been exceptional, absolutely fantastic customer service More

by SUSANMOBILE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Martin, Dangelo Sanchez

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Aug 21, 2023

Gary Rome Kia responded

Susan, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 17, 2023

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Employee Rating

Awful place. Don’t ever bring your car there for service!! Had things stolen from my car while In the back lot, had to wait 13 weeks for repair, no communication More

by KIRSTEN03
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Aug 24, 2023

Gary Rome Kia responded

Kirsten, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

July 30, 2023

Dealership Rating
Employee Rating

Great experience throughout from Brian in Sales to Sean in Finance. Smooth and fast but yet taking all the time needed to answer questions. Friendly bunch too. Why go elsewhere? More

by loden21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brian Boglisch, Shaun Stevens

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Jul 31, 2023

Gary Rome Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Brian and Sean delivered such a great experience!

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