"Everything was fine as usual, but just wondering why..."
Everything was fine as usual, but just wondering why there was an extra 3% charge for using a credit card to pay. No extra charge to use a debit card, so that's how I ended up paying the bill. Not really a problem, but that never happened there before.
"Kia had my car for two days without any update, told me I..."
Kia had my car for two days without any update, told me I would have to pay for my car out of pocket knowing I just got my car in February. I had to call them personal to get an update on my own car. No call or anything then placed me on hold for over 30 minutes without telling me to hold on. I would never recommend or buy another Kia in my life anymore. People are rude and terrible service there.
"Very professional staff and fast service. The quality is..."
Very professional staff and fast service. The quality is consistently good!
And the lounge is really comfortable :-)
Thank you for great service and customer value
"David was awesome, very friendly and helpful will..."
David was awesome, very friendly and helpful will recommend them to all my family and friends. I truly felt appreciated and welcomed even though they were extremely busy...I didn't feel like I was just a number
"Thank you for keeping me updated on the status of my car...."
Thank you for keeping me updated on the status of my car. Thank you for being persistent on my check engine light. You went above and beyond.
"Russ Darrow was the third car dealership I have purchased..."
Russ Darrow was the third car dealership I have purchased a car from and they will be the last. We have purchased the last 5 vehicles from Russ Darrow Kia of Wauwatosa. Three of them were new cars. They will definitely bend over backwards to make sure you get the deal that's best for you. If there was an issue they have always gone above and beyond to resolve it. I have nothing but good things to say about the staff that works there.
"I lover the great customer service the team provides...."
I lover the great customer service the team provides. They always get you in and out fast with a car wash after. Really Great service 😊😊
"Service Advisor, Dave Potkonjak was knowledgeable, honest."
My Service Advisor, Dave Potkonjak, is totally a superb customer individual. He explains
everything in language you can understand. I will be back & make my appointment with him
for my future recommended service within about (2) weeks. I have used your Dealership
for several years now and never been disappointed. Thank you.
Judith A. Bottoni
4058 N. 90th. St.
"I have used this dealer 3 times and the experience just..."
I have used this dealer 3 times and the experience just gets better. I know that I always want a Kia, Russ Darrow makes it happen.
"Why would anyone go anywhere else! Hands down the best..."
Why would anyone go anywhere else! Hands down the best customer service around. My team goes over and beyond to ensure that I’m well taken care of each time. Always a family experience with this amazing team.