David Randolph | Page 4

Matt was exceptional, straightforward, no hassle approach. Clicked immediately with both my wife and I. Enjoyable experience also with David as we worked through the various protection plans. We wou approach. Clicked immediately with both my wife and I. Enjoyable experience also with David as we worked through the various protection plans. We would definitely recommend your team and dealership to others! More

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They have a lot of vehicle options. The staff was also great and very helpful. The staff was also great and very helpful. More

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Darrell was extremely patient and knowledgeable! Would recommend him a million times! Thank you so much! Would recommend him a million times! Thank you so much! More

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I had a great experience today. Great service . I feel the car I purchased is sharp looking. Darrell was great to work with and even was nice enough to give me a piece of pizza f Great service . I feel the car I purchased is sharp looking. Darrell was great to work with and even was nice enough to give me a piece of pizza for lunch. Five stars. More

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David Randolph is an absolute angel! He got one rate and said no I know I can do better, and he did! He was honest and upfront and so so helpful! If I could give him 10 stars I would. He got one rate and said no I know I can do better, and he did! He was honest and upfront and so so helpful! If I could give him 10 stars I would. More

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Friendly and straight forward. Great Price and everything was done quick and painless. would recommend to anyone looking for a car! Great Price and everything was done quick and painless. would recommend to anyone looking for a car! More

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I went to heritage Toyota looking for a RAV4 hybrid I saw on that car app. When I went inside the building, I was greeted by Alec Thompson, a Sales and Leasing Consultant. I suppose it is not unusual for on that car app. When I went inside the building, I was greeted by Alec Thompson, a Sales and Leasing Consultant. I suppose it is not unusual for customers to be suspicious of a car salesperson because of the negative stereotypes associated with the profession. From the start, Alec made me feel like I was a rockstar and was there to make my car buying experience seamless. The gentleman was polite, respectful and not at all pushy. He explained the hybrid process in great detail on our test drive. He is a true stand-up professional. I took possession of my RAV4 Hybrid on Saturday, November 1 I would recommend Alec Thompson at Heritage Toyota to buy their next vehicle. He is truly exceptional. On a 1 to 10 scale, my car buying experience with Heritage was indeed a perfect 10. I should also mention David Randolph, the Finance Manager. He was instrumental in my vehicle buying process having worked out the great numbers we could live with. David and Alec both, no question make Heritage Toyota a worthwhile dealership to visit to purchase your next car. More

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The entire staff was very friendly and supportive. I would definitely recommend this dealership to my friends and family. I would definitely recommend this dealership to my friends and family. More

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Best car-buying experience we've had. Vince gave us superlative service all around. Topflight! Vince gave us superlative service all around. Topflight! More

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Overall, I had a great experience purchasing my car. The sales person (Alec), especially my salesperson, was extremely helpful, knowledgeable, and patient throughout the process. They took the time to a The sales person (Alec), especially my salesperson, was extremely helpful, knowledgeable, and patient throughout the process. They took the time to answer all my questions, helped me find the right vehicle that fit my needs, and made sure the test drive and negotiation went smoothly. I really appreciated their professionalism and honesty — it made the entire buying process stress-free. However, my experience with the finance department wasn’t as positive. The finance representative I worked with seemed inexperienced and uncertain about several key details. It took much longer than expected to finalize the paperwork, and some explanations about the financing options lacked clarity. While everything eventually got sorted out, it did make the closing process less enjoyable compared to the excellent service I received from the sales team. Overall, I’m very happy with the car and truly appreciate the great work from the sales side, but I hope the dealership can improve training and communication in the finance department to make the experience smoother for future customers. More

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