David Smith

Terrible ! !! Had a very nice sales person but when going on the deal with the finance it was very slippery. Buyer beware run. !! Had a very nice sales person but when going on the deal with the finance it was very slippery. Buyer beware run. More

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Wonderful experience with everyone at this dealership. I love my sonata and the process couldn’t have been easier. I also come in for service and have always been well taken care of. I love my sonata and the process couldn’t have been easier. I also come in for service and have always been well taken care of. More

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Worst Experience of Our Lives My wife and I came in to Colonial Hyundai to buy a SUV after the birth of our third child. We needed more room for the five of us and found a used vehicle just in our budget. Colonial Hyundai to buy a SUV after the birth of our third child. We needed more room for the five of us and found a used vehicle just in our budget. We negotiated a price for a used vehicle at the dealership and a trade in value for our car. In fact we had agreed to pay what the dealer was asking. We had this in writing and placed a down payment for the vehicle with Colonial Hyundai. We came in the following day to sign the paperwork. We handed over our used vehicle and title. After we were done signing all of the paperwork and we’re in the process of writing a check for the vehicle, the manager came in. He stated that the he didn’t like the deal we agreed to anymore and was changing the value of our trade. Let me reiterate, we had already signed all of the paperwork for this sale. Colonial Hyundai then proceeded to rip up our signed paperwork in front of us and attempted to renegotiate the value of our trade before we could complete the sale. We could not afford the increase in price nor could we accept a dealer changing the value of a trade after we had signed all of the paperwork. We had to walk away from the sale. It feels as though this dealership did not act in good faith and did not honor written agreements they made. I hope you read this and think twice before trusting or doing business with Colonial Hyundai. More

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I stopped in this dealership in September after finding out that the Santa Cruz was available. My initial interaction with the folks at the dealership was positive - especially Michael Wilkinson. He was out that the Santa Cruz was available. My initial interaction with the folks at the dealership was positive - especially Michael Wilkinson. He was friendly, knowledgeable, and not pushy at all. After the test drive, I decided that the vehicle was one that I would like to purchase (just a different color and trim). They offered to order the vehicle for me with no deposit or obligation. We went back and forth on my trade value, but ultimately decided upon a trade in amount and price for the new vehicle (or so I thought). Fast forward to a couple of weeks ago, and the vehicle arrived exactly as ordered. I go in to complete the transaction and they were prepping the vehicle for delivery. I test drove it and confirmed it was everything I wanted and was ready to finalize the deal. That's when things took a turn. We went from an agreed upon price for the trade and new vehicle to them suddenly offering LESS for my vehicle which I could have sold to Carmax for more than they were offering on trade. They wouldn't allow me to sell the car elsewhere and still buy their car at the agreed price. To make matters worse, they pulled my credit before telling me any of these details. I was very transparent throughout the entire process and feel like I was treated unfairly when I had everything documented via email and there was no mention of these sudden price changes. On top of that, to add insult to injury, I was told that they could sell the car for 10k over sticker to someone else. This obviously isn't very customer centric although I understand that dealerships need to make money. But a ridiculous markup over MSRP just takes the cake, especially when it's done at the last minute. You aren't getting anything for that money besides upside down in a loan on a vehicle that you are overpaying for. I will never shop at this dealership again and will tell anyone that will listen what happened to me as this is a disgrace. The market won't always be this way and at some point it will right itself. Problem is, places like this will remain in business as there is always someone who is willing to pay. I have since taken my business elsewhere and await delivery of my new vehicle. I most certainly will not be taking it here for service or anything. More

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Where to start?? Um how about the sales manager with no no business ethics. Dude is trying to screw over anyone looking for a small deal on a lease and a buy I'm sure. Went to look at the G70 for a lease. no business ethics. Dude is trying to screw over anyone looking for a small deal on a lease and a buy I'm sure. Went to look at the G70 for a lease...a $52k car... I've gotten quotes for similar cars as well as other genesis dealers. This place tried to screw me how so you ask?? Went to BMW to look at a $60k car which leases for $550 a month. Went to another genesis dealer which leases for around $600 a month. What did they want? They try to gouge me for in a $52k vehicle?? $910 a month with the same exact lease requirements. So double what i was quoted for several other dealers. How does he do it?? Possibly just soulless More

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Professional, helpful and Knowledgeable!Very easy to Professional, helpful and Knowledgeable! Very easy to work with ! I recommend they highly ! Steven, Michael, Chris and Vish worked with us th Professional, helpful and Knowledgeable! Very easy to work with ! I recommend they highly ! Steven, Michael, Chris and Vish worked with us through the entire car buying process --- went smoothly and quickly. More

by Bill Verified Customer Verified Customer

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Colonial Hyundai was referred me for a G80 that i was looking to lease. i spoke to David Smith in Sales. He was courteous, cooperative and we managed to agree on a price that was acceptable to the both looking to lease. i spoke to David Smith in Sales. He was courteous, cooperative and we managed to agree on a price that was acceptable to the both of us. More

by AJGROSSMAN4 Verified Customer Verified Customer

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Very helpful I had an issue it was fixed by the manger he was very helpful I would seriously recommend this dealership to anyone again no was very helpful I would seriously recommend this dealership to anyone again no More

by COLAS Verified Customer Verified Customer

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For my first time, it was a great experience. I had received a coupon earlier last week and it brought the price for my oil change down. I truly appreciate the service. received a coupon earlier last week and it brought the price for my oil change down. I truly appreciate the service. More

by lillian.rowell4 Verified Customer Verified Customer

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This was a quick fast and safe transaction. I am so happy I went to Colonial Hyundai The owner is hands on and helped make this happen for me I went to Colonial Hyundai The owner is hands on and helped make this happen for me More

by jim.ballezzi2019 Verified Customer Verified Customer

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