David Spafford is one of the reasons I come to Toyota.
He knows how to explain technical problems and solutions, he's smart, fun to talk to, professional, a pleasure to work with.
He knows how to explain technical problems and solutions, he's smart, fun to talk to, professional, a pleasure to work with.
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by aleone
Jul 31, 2023 -
Lia Toyota of Northampton responded
Thanks so much for sharing some fantastic feedback on David! We're so happy he continues to share insight and provide you with pleasant service overall. Please don't hesitate to reach out when David and the Lia Toyota team may assist you again. It's always our pleasure!
Excellent service from David Safford, the service
manager. He has always been efficient, and I feel trustworthy, he has secured my service at Lia Toyota.
manager. He has always been efficient, and I feel trustworthy, he has secured my service at Lia Toyota.
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by nancy.ringey
Service Price Transparency
Jul 31, 2023 -
Lia Toyota of Northampton responded
Nancy, we're so happy to hear that! Thanks for sharing some wonderful feedback about David in our service department. We look forward to making your next appointment just as reliable. See you then!
David Spafford was very helpful explaining the work that
needed to be done, how long it would take, and identifying future work to be done
needed to be done, how long it would take, and identifying future work to be done
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by Seth.isman
Service Price Transparency
Jun 13, 2023 -
Lia Toyota of Northampton responded
Thanks so much, Seth! We truly appreciate your business and your positive feedback on David. We hope you'll continue to choose David and the service team at Lia Toyota for your automotive needs!
Thank you.
Mr. David Spafford for your excellent service. David is the type of person that will keep your customers coming back.
Mr. David Spafford for your excellent service. David is the type of person that will keep your customers coming back.
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by woodman798
Service Price Transparency
May 11, 2023 -
Lia Toyota of Northampton responded
Thanks for your lovely feedback on David! We're delighted he continues to be a dependable resource for your Toyota service needs. We look forward to making your next appointment just as exceptional. See you then!
David handled our appointment.
He was thorough and a good communicator.
Did everything we asked promptly and on schedule.
Appreciated his service.
He was thorough and a good communicator.
Did everything we asked promptly and on schedule.
Appreciated his service.
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by pkdutra
Dave Spafford is a knowledgeable personable friendly
service advisor. He always is very helpful and efficient. He makes the service an easy task.
service advisor. He always is very helpful and efficient. He makes the service an easy task.
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by xrayboom
Mar 23, 2023 -
Lia Toyota of Northampton responded
We're glad to hear it! Thanks for letting us know how much you appreciate the convenient service visits Dave provides for you. We're grateful for your ongoing patronage and look forward to making your next appointment just as pleasant. See you then!
David Spafford has been very helpful and is a great
service advisor. I recommend him
service advisor. I recommend him
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by jleonard
Service Price Transparency
Feb 06, 2023 -
Lia Toyota of Northampton responded
Thank you for sharing your 5-star review and recommendation of David! David is a fantastic service advisor and we're delighted you agree. We hope to make your next appointment with him just as outstanding. Pleasant journeys until then!
I experience to Lia Toyota in Northampton MA, beyond my
expectations jason helping me to explain everything what I need for my brand new 4 Runner his knowledgeable to his job and treat you a lot of respec
expectations jason helping me to explain everything what I need for my brand new 4 Runner his knowledgeable to his job and treat you a lot of respect,courteous and most of all so honest to his words.. I would like to thank you Paul for assisting me to buy my car it’s big help for me, very friendly and always smile..my pleasure to do business with you guys..
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by bungik27@aol.com
Sep 30, 2022 -
Lia Toyota of Northampton responded
Thank you so much for your lovely review of our team! We are pleased to have made your experience so pleasant and valuable. It is our pleasure to provide you with all the support and information you need in order to make informed automotive decisions that best suit your individual needs. We'll be here for you if you should have any other questions. Feel free to give us a call when we may be of service to you. Thanks again!
I love going back to Northampton Toyota for my oil change
and David Spafford such a helpful always explain to me what's for the best for my car..thank you so much David and ill comeback again..
and David Spafford such a helpful always explain to me what's for the best for my car..thank you so much David and ill comeback again..
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by bungik27@aol.com
Sep 28, 2022 -
Lia Toyota of Northampton responded
Thanks so much for your wonderful review of David and our service department! We're so happy David continues to make your appointments so informative and valuable. We appreciate doing business with you and hope to see you again some day, so please give us a call if there is ever an automotive issue we may assist you with. Thanks again!
I have my 2012 Toyota Rav4 serviced at Lia Toyota of
Northampton. After a recent service visit that included a transmission fluid replacement, there was a buzzing sound when I drove at 40 mph. I broug
Northampton. After a recent service visit that included a transmission fluid replacement, there was a buzzing sound when I drove at 40 mph. I brought the car back and was told that I might have to have some expensive transmission work. Then my original service advisor David Spafford took over and had the transmission flushed again. The noise disappeared and I am back on the road with no charges for the additional work. Thank you David for your thoughtful attention and help.
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by johnbbrady
Aug 23, 2022 -
Lia Toyota of Northampton responded
Thanks for sharing feedback about your recent experience with us and giving us a 5-star rating! We know the tale of any auto repair can be full of ups, downs, and some suspense in between but it looks like this story fortunately had a happy ending'. David will be very pleased that you mentioned him and appreciative of your expressed gratitude for his knowledge and service. We're glad he took care of you and your RAV4 so expeditiously to get you safely back on the road. Let us know if there's ever anything else we may help you with. It would be our pleasure. Take care!