Caroline Donnelly

This primary customer service person who has helped me more than once and did this time, is excellent in so many ways! Dores Bounphasaysonh is kind, knowledgeable (good at explaining things - I am a ques more than once and did this time, is excellent in so many ways! Dores Bounphasaysonh is kind, knowledgeable (good at explaining things - I am a question asker) concerned, goes out of her way to be helpful, is timely in her responses and is always focused on ways to be helpful to keep my old 2005 Toyota Corolla in top shape and get me in and out, arranging rides when I need it. The Lia company should be proud and glad to have her as an employee. The service person who used to help me previously was Lindsay Heart. She got me accustomed to excellent service. And she's still there for me when I need to consult with someone and Dores is not available. I'm not sure what more I can say to express my gratitude that I have such a company to take my car to to be serviced and cared for. This time the check-engine light was staying on and the techs diagnosed that a mouse have been chewing on the fuel delivery system. Now they even provide pictures of the damage for you online! How cool is that! And how good it was that they were able to find that! Now I will be able to put some anti-mouse product in my car to keep mice away. And now it is all repaired. They also discovered my muffler and tailpipe are rusted out, so that's being done next week. Okay, are there some other questions coming up ? My phone just told me that Google is not available right now. Hmmm More

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Thank you to Alissa Coulombe, she is doing great work at Lia Toyota. Service with a smile. Lia Toyota. Service with a smile. More

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Was in the market for a used Tacoma. Francesca Ravina was very pleasant to make a deal with and very friendly. She kept me updated thought out the whole process and got me in my Tacoma i Francesca Ravina was very pleasant to make a deal with and very friendly. She kept me updated thought out the whole process and got me in my Tacoma in less than a week. I highly recommend Francesca Ravina as a salesperson at Lia Toyota Northampton. More

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The service department and Caroline were very helpful after the purchase of my new vehicle, scheduling the appointments and installation of some custom features very happy to be able to work with them ov after the purchase of my new vehicle, scheduling the appointments and installation of some custom features very happy to be able to work with them over the next few years when my new vehicle More

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Easy to make an appointment, excellent care of auto, resolve issues in a timely manner and reasonable cost for work performed. resolve issues in a timely manner and reasonable cost for work performed. More

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Brought my 4Runner in for service - Caroline Donnelly is the best! She kept me informed and explained the needed service. the best! She kept me informed and explained the needed service. More

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Lia Toyota is not the best dealership I’ve been to and the service dept leaves a lot to be desired. That being said, one associate went above and beyond to make sure I left a happy customer. Dores Bounpha the service dept leaves a lot to be desired. That being said, one associate went above and beyond to make sure I left a happy customer. Dores Bounphasaysonh took the time to hear me and got everything input so I didn’t have to come back. She literally saved my day and was just so professional and compassionate. Again Thank You Dores More

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David Spadfford was very professional, yet easy to deal with. He explained everything very clearly. with. He explained everything very clearly. More

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Your Service Advisor, Caroline Donnelly, was amiable and professional. Based on my interaction, she was instrumental in making my visit to this brick-and-mortar a headache-free experience. Undoubtedly, this professional. Based on my interaction, she was instrumental in making my visit to this brick-and-mortar a headache-free experience. Undoubtedly, this individual is an asset to your company. More

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Lia Toyota of Northampton is a great place to do all your vehicle maintenance and purchasing of a vehicle at. The service Advisors are all so nice and pleasant to work with. On my last visit, Phil Lombardi w vehicle maintenance and purchasing of a vehicle at. The service Advisors are all so nice and pleasant to work with. On my last visit, Phil Lombardi went over all my needs and provided a clear review of all that was being done. In addition, their prices are competitive, and they have specials that you can take advantage of to save some money. More

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