Best service at a dealership I have ever had.
I am a customer that will return again for my next purchase.
I am a customer that will return again for my next purchase.
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by jesstirado
Verified Customer
Verified Customer
Mar 20, 2022 -
Westside Lexus responded
We are looking forward to your next visit, Jess! Thanks for supporting Westside Lexus!
Best dealership I been at clean friendly very
knowledgeable salesmen and they will to go out of there way to make customer happy .
knowledgeable salesmen and they will to go out of there way to make customer happy .
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by jerryvierus
Verified Customer
Verified Customer
Mar 16, 2022 -
Westside Lexus responded
Thank you for the great review! We are so glad to hear that you had such a successful purchase experience working with the Westside Lexus team. Drive safely, and we hope to see you back next time!
A very neat well run dealership .
The great thing there is not any pressure sales. I will recommend you to all my friends. Thanks for being so professional.
The great thing there is not any pressure sales. I will recommend you to all my friends. Thanks for being so professional.
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by Dkoester
Verified Customer
Verified Customer
Mar 15, 2022 -
Westside Lexus responded
Thank you for the glowing review about our dealership and customer service! We're glad we're running the excellent business we strive for, and we appreciate your support. Safe travels and see you next time! - your friends at Westside Lexus
The salespeople at Westside Lexus were VERY kind.
However, everything felt super rushed on purchase AND delivery. I have purchased from two other Lexus dealerships in Houston with a much better exper
However, everything felt super rushed on purchase AND delivery. I have purchased from two other Lexus dealerships in Houston with a much better experience. Maybe it's the nature of today's market? But, I did not receive adequate orientation for the vehicle before leaving the lot. . . EVERYTHING was rushed. . I understand the purchase was hasty because the market is really tight. However, on delivery day, loan papers were NOT ready, even though all bank info was provided THREE days prior. So there was a scramble and long, unnecessary wait time to take delivery, plus a lot of phone calls to the lender (with me en route to the dealership two hours away) that did NOT need to happen. Additionally, when I called for Lexus Certified service 4 days after delivery, Lexus did not have a record of me owning the vehicle. They still showed the previous owner listed and could not help me with roadside service (flat tire). The salesman could not help either, but was very polite about me calling him in the evening. He was also upset with my experience with Lexus Service. That didn't help me get home though. I would probably go back to Northside or Clear Lake Lexus again for a better experience. Again, the sales staff at Westside are friendly, but very rushed. It's an expensive purchase.
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by MdmBlueberry
Verified Customer
Verified Customer
Jan 06, 2022 -
Westside Lexus responded
We sincerely appreciate you sharing your purchase experience with us. We never intend to rush the purchase process, so we're thankful that you've brought this to our attention. I apologize that you didn't receive a thorough orientation of your vehicle's features, as we want our guests to have full confidence when they drive away. It sounds as though our team could be more focused on organization and efficiency, and we will strategize what more we can do to deliver a seamless experience in the future. It's hard to hear that you don't plan to rely on us for future automotive needs, and we would be grateful to speak with you about what we can do to retain your business. Please consider giving me a call as I won't be able to locate your information based on your username. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030
I had a great experience there. I got the car that I
wanted at a great price and the service was excellent.
wanted at a great price and the service was excellent.
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by baskharone
Verified Customer
Verified Customer
Dec 29, 2021 -
Westside Lexus responded
We are thrilled that you left with the car you wanted! Thank you for choosing Westside Lexus and for sharing your experience with our team. We wish you safe and happy miles ahead!
Sale went very smooth. Nice facility. After the sale
follow up service left much to be desired
follow up service left much to be desired
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by dhherrington
Verified Customer
Verified Customer
Dec 28, 2021 -
Westside Lexus responded
We strive to provide excellent care at every phase of the purchase process, including after, and I'm disappointed to hear we've fallen short. If you are willing, I'd like to better understand what has gone wrong and how we can assist. I will look for your contact information, but would you please consider giving me a call? I am eager to help. Best, James Breaux - General Sales Manager - 1 (281) 558-3030
Exemplary service, outstanding costumer service,
reliable, knowledgeable and all the above! Thank you for all!
To Everyone: Have a Happy Merry Christmas and a Happy New Year!
Elena Dragan PhD, R
reliable, knowledgeable and all the above! Thank you for all!
To Everyone: Have a Happy Merry Christmas and a Happy New Year!
Elena Dragan PhD, RN
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by Elena Dragan PhD RN
Verified Customer
Verified Customer
Dec 22, 2021 -
Westside Lexus responded
Thank you for the great review, Elena! We appreciate your business and are thrilled to hear that the Westside Lexus team earned your five stars. Happy holidays and we hope to see you back again down the road!
Excellent and one of a kind experience. Helped me on a
great vehicle and excellent payment plan.
great vehicle and excellent payment plan.
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by carlosjrcalifornia2010
Verified Customer
Verified Customer
Dec 01, 2021 -
Westside Lexus responded
We appreciate the kind review. Thanks so much for choosing Westside Lexus and we hope you enjoy the new ride!
They pay attention to what you have said you are
interested in, and do their best to help you
interested in, and do their best to help you
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by tom brandino
Verified Customer
Verified Customer
Nov 15, 2021 -
Westside Lexus responded
Thank you for the wonderful review, Tom! All of us at Westside Lexus appreciate having you as a customer. Please let us know if there is anything else we can help you with down the road. Take care!
My Sales Agent David Wasaff is simply the best car
salesman I’ve ever had
salesman I’ve ever had
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by ROSLYNAUSTIN
Verified Customer
Verified Customer
Nov 11, 2021 -
Westside Lexus responded
Roslyn, reading your glowing review of David puts a smile on our faces! Thank you for coming to Westside Lexus and for sharing about your excellent experience. We wish you safe and happy miles in your new car!