David Wikle | Page 17

Surprise Service While I was gone on vacation my adult son borrowed my car. He called me after two weeks to say the battery was dead. I told him to take it to Lou Sobh While I was gone on vacation my adult son borrowed my car. He called me after two weeks to say the battery was dead. I told him to take it to Lou Sobh Cumming and let them check it out. He suggested it would be quicker (for him) to just go to Auto Zone and let them install a new one. I emphasized that I "always" use the dealer for all my automobile servicing and that he should go to the dealer as I suggested. He reported to me later that the dealer (Service Advisor Bonnie) had checked out the battery and it was indeed dead and needed to be replaced. She found that it was covered by the dealer warranty so we received a new battery from Honda. Thank you More

Report | Print

Great team Everybody was helping everybody. Thank you to Bonnie for helping me when I showed up early to Shannon for a great job on the close out. Thank you to D Everybody was helping everybody. Thank you to Bonnie for helping me when I showed up early to Shannon for a great job on the close out. Thank you to David for turning down the music in lobby. You could really tell how efficient they were helping everyone. Very clean dealership. More

Report | Print

Amazing service once again! This dealer and my service team always take amazing care of me and why I always return. I've been a customer with service here since they opened. Ju This dealer and my service team always take amazing care of me and why I always return. I've been a customer with service here since they opened. Justin and David have gone over and above time and time again. My truck now has over 198,000 miles and I keep it in tip top shape with their help. Highly recommend this dealer and team for service! THANK YOU! More

Report | Print

Excellent Everyone was so nice and helpful. Heather is awesome. David Wikle does an exceptional job. I was very pleased. I will definitely recommend it to my fr Everyone was so nice and helpful. Heather is awesome. David Wikle does an exceptional job. I was very pleased. I will definitely recommend it to my friends. More

Report | Print

Convenient and comfortable experience The service appointment was done in timely manner and the service rep explained the issues and resolution clearly. Staff was friendly and informative. The service appointment was done in timely manner and the service rep explained the issues and resolution clearly. Staff was friendly and informative. Overall nice experience. More

Report | Print

Great service I had special needs involving my breaks and David was able to get them addressed within my budget constraints! I highly recommend this dealership for I had special needs involving my breaks and David was able to get them addressed within my budget constraints! I highly recommend this dealership for all service needs! More

Report | Print

A 1 6 service at 50,000 miles Everything was great. It easy and quick. I’m interested in Honda ridgline RTL-E white in black leather. If they will offer me good trade-in price fo Everything was great. It easy and quick. I’m interested in Honda ridgline RTL-E white in black leather. If they will offer me good trade-in price for my ridgline and good price for rtl-e then.... maybe I will consider.... More

Report | Print

Service for my Honda Bringing in my Honda for service is something I look forward to. Everyone is so nice and accommodating and knowledgeable. You are the best dealershi Bringing in my Honda for service is something I look forward to. Everyone is so nice and accommodating and knowledgeable. You are the best dealership ever! More

Report | Print

Excellent service, thank you! Excellent service, Thank you! We were even offered a great deal for the first time oil change with a quite discounted fee. Will come back again. Excellent service, Thank you! We were even offered a great deal for the first time oil change with a quite discounted fee. Will come back again. More

Report | Print

They saved my life!! I want to complement David Wikle, Heather Cullen, and the entire service department at Lou Sobh Honda for a tremendous job well done! They have a p I want to complement David Wikle, Heather Cullen, and the entire service department at Lou Sobh Honda for a tremendous job well done! They have a passion for excellence and are truly service-oriented, customer advocates. I have owned two Honda vehicles so far, and one of them I purchased from Lou Sobh Honda fairly recently. One of the reasons I had decided to purchase another Honda was because of the excellent service I had gotten in past years from Lou Sobh, but this recent incident put them on a level that far surpassed all other service departments. I was involved in an accident- My Honda was struck by another vehicle and I had the "repair" done by a local body shop (ABRA). A few months after the repair was completed, I took my car to Heather at Lou Sobh for a routine maintenance and alignment. She discovered a plethora of problems that were extremely dangerous and would definitely have resulted in me having a fatal accident if I had continued driving my vehicle in its state of disrepair. The other auto shop had put some after-market parts on my car that were not even designed to go on minivans, the brake line was not connected to one of the wheels, the front-end steering was about to fail and my wheel was about to fly off because the bolt had not been placed to hold it on the rod--a fatal accident waiting to happen. Chris Toomer, the service technician, was kind enough to put my car on the rack and show me the issues that needed to be addressed with detailed explanations. He has 15 years of experience servicing cars and his knowledge of auto mechanics really showed. I felt comfortable having my vehicle in his capable hands. Heather worked very hard filing an insurance supplement and getting the ball rolling for me to have these repairs done properly. It took a full week for her and the manager David, to complete the process, which involved having multiple conversations with the insurance claims rep (who was NOT on my side), and pulling records from the other body shop that had done the initial "repair", in order to get me back into a safe vehicle in working order. Heather was kind enough to give me a Honda Courtesy car during this entire process. They made the whole process seamless; Furthermore, I did not have to miss any work, as Heather picked up my car from my office early in the morning before starting her workday! Again, I am greatly appreciative to Heather, David, and everyone who played a role in my vehicle repair, and dealings with an extremely difficult insurance claims rep. It is comforting to know that there are still a few people in the world like her and the great folks at Lou Sobh, who are honest and care about their customers, and about doing the right thing for them. I have always been pleased with the customer service at Lou Sobh Honda, but this recent issue with my car and the way Heather, David and the staff under his great management handled my repair, from the initial diagnostics to fruition, more than exceeded my expectations! The honesty, integrity and true customer service that the Lou Sobh service department exemplifies is the main reason that I will continue to buy Hondas from Lou Sobh in the future. More

Report | Print