David Wikle | Page 18

They saved my life!! I want to complement David Wikle, Heather Cullen, and the entire service department at Lou Sobh Honda for a tremendous job well done! They have a p I want to complement David Wikle, Heather Cullen, and the entire service department at Lou Sobh Honda for a tremendous job well done! They have a passion for excellence and are truly service-oriented, customer advocates. I have owned two Honda vehicles so far, and one of them I purchased from Lou Sobh Honda fairly recently. One of the reasons I had decided to purchase another Honda was because of the excellent service I had gotten in past years from Lou Sobh, but this recent incident put them on a level that far surpassed all other service departments. I was involved in an accident- My Honda was struck by another vehicle and I had the "repair" done by a local body shop (ABRA). A few months after the repair was completed, I took my car to Heather at Lou Sobh for a routine maintenance and alignment. She discovered a plethora of problems that were extremely dangerous and would definitely have resulted in me having a fatal accident if I had continued driving my vehicle in its state of disrepair. The other auto shop had put some after-market parts on my car that were not even designed to go on minivans, the brake line was not connected to one of the wheels, the front-end steering was about to fail and my wheel was about to fly off because the bolt had not been placed to hold it on the rod--a fatal accident waiting to happen. Chris Toomer, the service technician, was kind enough to put my car on the rack and show me the issues that needed to be addressed with detailed explanations. He has 15 years of experience servicing cars and his knowledge of auto mechanics really showed. I felt comfortable having my vehicle in his capable hands. Heather worked very hard filing an insurance supplement and getting the ball rolling for me to have these repairs done properly. It took a full week for her and the manager David, to complete the process, which involved having multiple conversations with the insurance claims rep (who was NOT on my side), and pulling records from the other body shop that had done the initial "repair", in order to get me back into a safe vehicle in working order. Heather was kind enough to give me a Honda Courtesy car during this entire process. They made the whole process seamless; Furthermore, I did not have to miss any work, as Heather picked up my car from my office early in the morning before starting her workday! Again, I am greatly appreciative to Heather, David, and everyone who played a role in my vehicle repair, and dealings with an extremely difficult insurance claims rep. It is comforting to know that there are still a few people in the world like her and the great folks at Lou Sobh, who are honest and care about their customers, and about doing the right thing for them. I have always been pleased with the customer service at Lou Sobh Honda, but this recent issue with my car and the way Heather, David and the staff under his great management handled my repair, from the initial diagnostics to fruition, more than exceeded my expectations! The honesty, integrity and true customer service that the Lou Sobh service department exemplifies is the main reason that I will continue to buy Hondas from Lou Sobh in the future. More

Report | Print

In and out I needed a car and knew what I wanted going in. I didn't want to waste time haggling and playing games. Chris understood what I wanted and we discus I needed a car and knew what I wanted going in. I didn't want to waste time haggling and playing games. Chris understood what I wanted and we discussed options. Once those options were reviewed, I was able to make a decision. Chris was very courteous and professional while working with me. More

Report | Print

Great Excellent service from David wikle. Will continue to come back and get car serviced. Thanks for the hospitality and good conversation with David wikle Excellent service from David wikle. Will continue to come back and get car serviced. Thanks for the hospitality and good conversation with David wikle. Thank You William Mann More

Report | Print

Traveling Service Experience While traveling to Atlanta from Orlando on a holiday weekend we experienced a problem with our vehicle that I wanted to get looked at. I stopped by th While traveling to Atlanta from Orlando on a holiday weekend we experienced a problem with our vehicle that I wanted to get looked at. I stopped by the dealer and was welcomed in and problem resolved. The wait was almost exactly what was quoted to me. The lounge was comfortable and welcoming for my dog and myself. More

Report | Print

Extremely efficient I arrived for my appointment early and they took care of me right away. The professionalism and efficiency of everyone involved was impressive, and it I arrived for my appointment early and they took care of me right away. The professionalism and efficiency of everyone involved was impressive, and it made the experience pleasant and quick! More

Report | Print

Top customer service! Awesome customer service! Very efficient and very professional. Everytime,I’ve had to come to the dealership,I’ve alway been treated very well. I lik Awesome customer service! Very efficient and very professional. Everytime,I’ve had to come to the dealership,I’ve alway been treated very well. I like all the people that I have come in contact with at Lou Sobh. I really think it Honda’s way, I was on vacation in Florida over the summer, got a screw in my tire. I first went to tires plus and the want to sell me a new tire, right the bat. Not even the same one I had. I left and found the closest Honda dealership, drive in they were friendly and wanted to help. They said they would take a look at it,if they could fix it it would be $15.00 if they couldn’t they would come talk to me. I made myself comfortable with a drink they gave me and a snack. A shot time later the gentleman came out and said they fixed my tire. I paid and was on my way. When I was driving home I noticed a different sticker on my window. I checked my oil maintenance screen,when I left for Florida I was at 70% oil life. I was at 100%. I was so impressed😊 That just goes to Honda is pretty amazing in customer service! I work in customer service too. Lou Sobh,Honda is the best! More

Report | Print

First Oil Change Used on-line scheduling of appointment, which was convenient and efficient. I was "greeted" by name upon arrival at service department. Service depart Used on-line scheduling of appointment, which was convenient and efficient. I was "greeted" by name upon arrival at service department. Service department had clear understanding of service I had scheduled on-line. Work was done in reasonable time, expected time. All service personnel were polite, friendly and professional. Enjoyed their freshly ground coffee machine to treat myself to a latte while waiting. Check-out was easy. Work done was documented. Inspection results clearly stated. Car was exterior washed and waiting for me to drive easily out. More

Report | Print

Friendly,fast and efficient!!!! I've rated my service high because of the friendly,fast and professional service I recieved!!!! Loved the lounge great coffee and snacks!!!! I will be I've rated my service high because of the friendly,fast and professional service I recieved!!!! Loved the lounge great coffee and snacks!!!! I will be back in May to either lease or buy another Honda, this will be my 6th one sense 2002!!!!! More

Report | Print

Lou Sobh Honda is the BEST! I have been taking all of my vehicles ( not just Hondas) to Lou Sobh Honda since it opened. They are always professional, courteous, and timely. They I have been taking all of my vehicles ( not just Hondas) to Lou Sobh Honda since it opened. They are always professional, courteous, and timely. They always seem to value your business and their prices are very competitive. Heather is one of the best service advisors I have dealt with at any dealership in my life. You will not be disappointed at Lou Sobh Honda! More

Report | Print

Professional, knowledgeable and friendly. Had a couple of recalls that needed to be done. They fixed the problem and informed me of other maintenance needed. I would return for service/sales i Had a couple of recalls that needed to be done. They fixed the problem and informed me of other maintenance needed. I would return for service/sales in the future. More

Report | Print