David Willoughby

INFINITI OF DENVER responded

Noma4kabf3 - Thank you for taking the time to share your experience. We’re truly sorry this situation has been frustrating, and we understand how upsetting unexpected tire concerns can be. We’d like to provide a bit of clarity. An alignment was performed on your vehicle approximately 15,000 miles ago, and at that visit our team recommended tire replacement due to existing wear. That recommendation was declined at the time. Tire wear over that amount of mileage can occur naturally and isn’t typically related to a service performed that long ago. That said, our intention is never for a customer to feel unheard or dissatisfied. We value respectful conversation and would welcome the opportunity to review everything together and talk through next steps. If you’re open to it, our General Manager, Roman Gelfand, would be happy to speak with you directly. He can be reached at 303-671-6000. We appreciate the chance to address this and thank you for your feedback.

INFINITI OF DENVER responded

Infinitilover - Thank you for the kind words and for choosing INFINITI OF DENVER. We're so glad to hear your experience is always smooth and that you find our pricing fair and transparent. It's truly a pleasure working with customers like you, and we appreciate your trust in our team. We look forward to taking care of you again! on a sidenote, we love your handle. 🙂

INFINITI OF DENVER responded

wing.leong - Thank you for the great review and for choosing INFINITI OF DENVER. We’re so glad to hear you consistently experience great service and enjoy working with our team. Building long-term relationships and making every visit easy and enjoyable is what we strive for. We truly appreciate your trust and look forward to taking care of you again on your next visit

INFINITI OF DENVER responded

Renee - Thank you so much for your kind words and loyalty. We're thrilled to hear how much you love your QX50 and that our service team continues to exceed expectations. Providing professional, knowledgeable, and genuinely helpful care is what we strive for every day at INFINITI OF DENVER, and it means the world to know it's felt. We truly appreciate you being part of our INFINITI family and look forward to many more years together.