David Zarillo | Page 27

Yellow wrangler The salesman was professional. Speaking with David, Michael, and Sofia was a great experience. All professional, friendly, and patient with all my man The salesman was professional. Speaking with David, Michael, and Sofia was a great experience. All professional, friendly, and patient with all my many questions and requests!!! Overall a 5/5 (10!!) experience !! This is our 3 ed car from same dealership and every time seems to get better !!! More

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Stress free!! This family owned dealership is great! Great incentives. Friendly staff. Honest and no games. Best experience all around I've ever had leasing a car. This family owned dealership is great! Great incentives. Friendly staff. Honest and no games. Best experience all around I've ever had leasing a car. More

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Once they have your money, forget about customer service Bought my car here back in January and had no problems with it. Open till recently, I started to have an issue with it. I took it to the service cen Bought my car here back in January and had no problems with it. Open till recently, I started to have an issue with it. I took it to the service center, and they were very nice over the phone. However, when I took my car there to be serviced, they called me back under 2 hours telling me it’s fine. I was upset because I never had an issue before. I spoke to David (financial director) who basically told me I was being crazy and I was “all over the place”. He was extremely rude and no help whatsoever. Funny thing is, when I bought the car and gave him all my money, he was extremely personable and kind. Funny how things change after they have your money. I was also told with a service, the car would be washed. I suppose because there was no work actually done, they decided not to wash it either? Such horrible customer service which really upset me because when I bought the car everyone was so nice. I felt shoved out of the service department and it was very frustrating because they wouldn’t even try and help me understand the issue. They just shooed me away. Mind you, I have full coverage, and I’m pretty sure all they did was look under the hood and close it right back up. Customer service in he customer service department was also bad- again, felt like I was being shooed out. More

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Lemon I leased a 2018 Dodge Ram 1500 from Rt 18 Auto in February 2018. In July 2018 the check engine light came on and the engine overheated. I brought it i I leased a 2018 Dodge Ram 1500 from Rt 18 Auto in February 2018. In July 2018 the check engine light came on and the engine overheated. I brought it in for servicing. It took 11 days for the problem to be fixed and it turned out to be two completely separate issues with the engine. The dealership has been completely unhelpful when trying to speak with the financial department regarding voiding my lease on this lemon they sold me. Disappointing considering I was a returning customer. More

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Great Experience SUPER satisfied!!!!! I have purchased a lot of new cars over the years & Rt 18 Chrysler Jeep Dodge by far was the BEST experience I ever had. From Sal SUPER satisfied!!!!! I have purchased a lot of new cars over the years & Rt 18 Chrysler Jeep Dodge by far was the BEST experience I ever had. From Sales to Service AWESOME people to deal with. Nice, courteous & VERY friendly people. HIGHLY recommend!!!!!!!!!!!!!! More

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"Trifecta" Purchased a Jeep on Sept. 5th. From sales to finance and now service, everything has been extremely smooth going. Excellent timely service - Thanks to Purchased a Jeep on Sept. 5th. From sales to finance and now service, everything has been extremely smooth going. Excellent timely service - Thanks to all ! More

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Awesome experience Manny Lopez was my Salesman. He was great, we leased a brand new Durango. The dealership was getting ready to close for the night and they all stayed Manny Lopez was my Salesman. He was great, we leased a brand new Durango. The dealership was getting ready to close for the night and they all stayed later for us to close on our deal. They didn't rush us out and they were very professional. I would recommend this dealership and the employees to everyone I know. I am very happy with my experience. I love my new truck and Manny was great. It was snowing, and he stood in the lot with me while I decided which color I wanted, trying to pick between three different ones. When it came time to doing my paperwork, David was very nice. Dawn stayed to teach me all of the different functions of the truck, and Jesus was very helpful as well. I love my new truck!! More

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great service I had a tire pressure monitor problem ,with Rich Warren and David Zirillo,s help we got it resolved without any issues.Thanks again for the customer c I had a tire pressure monitor problem ,with Rich Warren and David Zirillo,s help we got it resolved without any issues.Thanks again for the customer care. Robert Power More

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