Dawn Sullivan | Page 10

Excellent service from beginning to end! !! Everyone was courteous! I would recommend your dealership to a fro. !! Everyone was courteous! I would recommend your dealership to a fro. More

by CCECIPRO Verified Customer Verified Customer

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Even its far from my residence and always get traffic its worth going therefor service Dawn is always helpful and listen and put my cancern while writing up worth going therefor service Dawn is always helpful and listen and put my cancern while writing up More

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I always go to Rallye Lexus. They listen and take care of your problems. It is a hassle free dealership. They listen and take care of your problems. It is a hassle free dealership. More

by rafiahmadi Verified Customer Verified Customer

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So happy to had service here and Maria is very kind to me and help. and help. More

by HAILINGGAO576 Verified Customer Verified Customer

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great staff James Quinlan is a gentleman and a professional. My experience was great i look forward to my next service. professional. My experience was great i look forward to my next service. More

by SAL_CIPPO Verified Customer Verified Customer

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Everyone was very curtious and helpful. I really like the video being recorded when the mechanic was working on my car I really like the video being recorded when the mechanic was working on my car More

by LILYHYTTYNEN Verified Customer Verified Customer

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My experience at Rallye Lexus is your guys have excellent services that I have never seen before! Thanks! services that I have never seen before! Thanks! More

by DAVIDHUANG0115 Verified Customer Verified Customer

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Repeatedly misdiagnosed and unable to fix a problem with my 2021 lexus RX after 2 attempts. Same problem came up a third time. my 2021 lexus RX after 2 attempts. Same problem came up a third time. More

by NTBANERJEE Verified Customer Verified Customer

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My navigation system is not working properly, I will explain. I travel to Hilton, NY often, north and west of Rochester, it is 394 miles. Two ways I generally go is either 495,Cross Island, Throgs Neck, explain. I travel to Hilton, NY often, north and west of Rochester, it is 394 miles. Two ways I generally go is either 495,Cross Island, Throgs Neck, Cross Bronx, GWB, then either 80 or Taconic to the Thruway, 490 or380 into Rochester. Well when I put the destination of the Holiday Inn in Rochester it gave an eta of 6:32, and two other options of. 7 - 8 hours. It usually takes me 8-9 hours. Well I picked the 6:32 trip which was 8.5hours which is not my issue. The trip took me to the Williamsburg’s Br, Holland Tun, then Hoboken, and Newark, using county roads and state roads. Until finally 80. It wanted me to get off every exit once in Penn. I finally got off on maybe 490. Once I crossed the Thruway it directed me off using state, county, and 30mph village roads. I traveled thru main streets in many small towns before arriving in Rochester. What a stressful trip! Now the staff at Rallye are very nice! No complaints! But they could not find a problem. So they Tech Expert got in and went thru the program, he checked the pre-set, NONE were set. Then reviewed the routing in the memory, it was exactly like I said. Then put in the address and the same 3 options came up with similar times. He did not know how to fix the issue! I asked if they can change the SD Card? He thought that was a good idea, but return and said this car doesn’t use the SD Card. So now I have my old faithful Garmin taped in front of the Navigation screen. This was not the first time I had a issue, about 6 wks ago I put in the address of a resturant in Kew Gardens, Queens. The Nav had me pass the area, circle past it and finally direct there. I am not happy with Lexus! Before I left the nice young Service Lady gave me a envelop from the Manager, I was so upset, I gave it to the cashier, never opened it, just disgusted. More

by cwcomerford Verified Customer Verified Customer

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i've been getting services at Rallye lexus for almost 7 years and Rallye lexus is most reliable and best service center among other lexus service center. years and Rallye lexus is most reliable and best service center among other lexus service center. More

by CHANGSOONCHOI Verified Customer Verified Customer

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