Dean Bock
Dean Bock at Mitchell Hyundai
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Dean Bock | Page 21

Service Advisor

Mitchell Hyundai

1600 E Park Ave
Enterprise , AL 36330

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4.7
246 Reviews

Dealership Experience

2 yrs, 4 mos

Industry Experience

8 yrs, 8 mos

4.7

246 Reviews

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246 Reviews of Dean Bock

July 14, 2022

Dealership Rating
Employee Rating

Pleasantly great service. Nice waiting area also the people that work there was great and courteous. More

by edkaustin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Durward Jackson

Jul 14, 2022

Mitchell Hyundai responded

Thank you for taking the time to write about your experience. We appreciate your business and look forward to serving you again in the future.

Jul 14, 2022

edkaustin responded

You are welcome.

July 14, 2022

Dealership Rating
Employee Rating

I was very pleased with the friendliness of the staff and the nice clean establishment. More

by Breanna122891
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mitch Deese, Ryan Young

Jul 14, 2022

Mitchell Hyundai responded

Thank you for taking the time to write about your experience. We appreciate your business and look forward to serving you again in the future.

July 13, 2022

Dealership Rating
Employee Rating

Very courteous, prompt and completed the required task. All personal were friendly and eager to assist More

by am8702
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Mitch Deese, Ryan Young

Jul 13, 2022

Mitchell Hyundai responded

Thank you for taking the time to write about your experience. We appreciate your business and look forward to serving you again in the future.

July 13, 2022

Dealership Rating
Employee Rating

good service fast service good communication fast communication easy communication good people fast service friendly service More

by jimmyisbad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mitch Deese, Ryan Young

Jul 13, 2022

Mitchell Hyundai responded

Thank you for taking the time to write about your experience. We appreciate your business and look forward to serving you again in the future.

July 09, 2022

Dealership Rating
Employee Rating

Dean in the service department was extremely helpful and friendly very informative mechanics did a great job on the car very fast and friendly service More

by Gossmike2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 11, 2022

Mitchell Hyundai responded

Thank you for taking the time to write about your experience. We appreciate your business and look forward to serving you again in the future.

July 05, 2022

Dealership Rating
Employee Rating

This dealership took my vehicle in promptly and serviced it promptly.when others had a long waiting lists and slow promise of processing. More

by debrapatton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 07, 2022

Mitchell Hyundai responded

Thank you for taking the time to write about your experience. We appreciate your business and look forward to serving you again in the future.

July 02, 2022

Dealership Rating
Employee Rating

Had an appointment at 9 am. Drove and hour to get there . Was there on time and waited for 2.5 hours for an oil change that my vehicle told me was time for . Then told by guy in More

by Katrina Lord
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Mitch Deese, Ryan Young

Jul 02, 2022

Mitchell Hyundai responded

Good evening. I will be checking into this first thing in the morning. I apologize I am limited to what I can do without being on my work computer system. Sorry for any inconvenience. Mitch Deese Service Manager

June 29, 2022

Dealership Rating
Employee Rating

Told my wife we needed to replace air filter car has 20,000 miles never been on a dirt road, charged me 35.15 for a $18 cabin air filter,$42.67 for a $22.00 air filter and $43.70 for labor that was a ri More

by donwbarton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jun 30, 2022

Mitchell Hyundai responded

Thank you for your review and your service business. Our service manager is reviewing your repair order for any irregularities and will contact you shortly. Fred Sneed Gen Mgr Mitchell Hyundai

Jun 29, 2022

donwbarton responded

Mitchell Hyundai Jun 29, 2022 donwbarton VERIFIED CUSTOMER Told my wife we needed to replace air filter car has 20,000 miles never been on a dirt road, charged me 35.15 for a $18 cabin air filter,$42.67 for a $22.00 air filter and $43.70 for labor that was a rip off I had checked both filters last week before the service visit. So much for free oil changes when you get robbed on filters and labor. That won’t happen again. I am disappointed that your service department has to rip customers off.

June 29, 2022

Dealership Rating
Employee Rating

I always get good results at the dealership they take care of any problems and request I have answers to questions and give advice as to when to get something done on upcoming trips planned More

by dawnsibley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 29, 2022

Mitchell Hyundai responded

Thank you for taking the time to write about your experience. We appreciate your business and look forward to serving you again in the future.

June 28, 2022

Dealership Rating
Employee Rating

They were nice, and seems like they did a wonderful job, the service took awhile but I had several recalls that neede taken care of! More

by jannablanks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mitch Deese, Ryan Young

Jun 28, 2022

Mitchell Hyundai responded

Thanks for the service and the review. We are always tweaking our process to be more efficient. Looking forward to serving you again in the future.

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