Dean Bock
Dean Bock at Mitchell Hyundai
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Dean Bock | Page 22

Service Advisor

Mitchell Hyundai

1600 E Park Ave
Enterprise , AL 36330

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4.7
236 Reviews

Dealership Experience

2 yrs, 3 mos

Industry Experience

8 yrs, 7 mos

4.7

236 Reviews

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236 Reviews of Dean Bock

May 31, 2022

Dealership Rating
Employee Rating

Very professional, courteous and they take excellent care of my car. I would highly recommend Mitchell Hyundai! More

by LizandMac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mitch Deese, Ryan Young

May 31, 2022

Mitchell Hyundai responded

Thank you for your business and your kind words. We look forward to serving you in the future.

May 31, 2022

LizandMac responded

Mitchell Hyundai is the best!

May 31, 2022

Dealership Rating
Employee Rating

Every person that I worked was kind, supportive and friendly. Specifically, working with Mitch, service manager, was awesome! I really appreciate is patience, his communication and his empathy. The bes More

by ccamp18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mitch Deese, Ryan Young

Jun 01, 2022

Mitchell Hyundai responded

Thank you for taking the time to write about your experience. We appreciate your business and look forward to serving you again in the future.

May 26, 2022

Dealership Rating
Employee Rating

This dealership is all about its customers and I know a lot of people feel the same at I do, because I see many Hyundai’s on the road daily… Thanks for having great customer service… More

by antoniomckenzie14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mitch Deese, Ryan Young

May 26, 2022

Mitchell Hyundai responded

Thank you for taking the time to write about your experience. We appreciate your business and look forward to serving you again in the future.

May 25, 2022

Dealership Rating
Employee Rating

Great service. Thank you. Mix up on what needed to be done. Service dept responded with prompt no hassle correction. More

by kimcurry57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mitch Deese, Ryan Young

May 25, 2022

Mitchell Hyundai responded

Thank you for taking the time to write about your experience. We appreciate your business and look forward to serving you again in the future.

May 24, 2022

Dealership Rating
Employee Rating

They took me as a unscheduled appointment. My driver side window was down and would not come up. Mitchell Hyundai staff temporarily fixed the problem and scheduled me to have the program fixed More

by STEEL_CURTIN17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mitch Deese, Ryan Young

May 25, 2022

Mitchell Hyundai responded

Thank you for taking the time to write about your experience. We appreciate your business and look forward to serving you again in the future.

May 20, 2022

Dealership Rating
Employee Rating

I was told when I bought my car I would be provided with a loaner car if I had to leave my car for service or repair. That has not happened! So I feel as though I was misled on that aspect. I’m a travel nur More

by Seniacasey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mitch Deese, Ryan Young

May 23, 2022

Mitchell Hyundai responded

Thank you for your review and your service business. There is a currently a shortage of inventory which has wiped out our loaner fleet. We are currently trying to purchase vehicles to be able to loan but the availability is slim. We hope to be able to have loaners available in the future.

May 18, 2022

Dealership Rating
Employee Rating

2.5 hour wait for a simple oil change and 25,000 mile inspection. No information given throughout the waiting time or status updates. No car wash. No post inspection information given on car. (Brakes, ti More

by C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
May 18, 2022

Mitchell Hyundai responded

Thank you for the review on us here at Mitchell Hyundai. This is out of character for us to do this. I apologize for any inconvenience this caused you. I would like to investigate this further as the username "c" is difficult to pinpoint in our system. My email is mdeese@mitchellauto.com. Thank you once again for your business. I am always looking for ways to improve our process and service to better serve our customers. Mitch Deese Service Manager 334-308-1670 mdeese@mitchellauto.com

May 18, 2022

Dealership Rating
Employee Rating

The best service ! Highly recommend. Everyone is courteous and they get the job done in a timely manner. More

by justinray1988
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mitch Deese, Ryan Young

May 18, 2022

Mitchell Hyundai responded

Thank you for taking the time to write about your experience. We appreciate your business and look forward to serving you again in the future.

May 11, 2022

Dealership Rating
Employee Rating

Couldn’t fix my air conditioner because of their machine. Sent it to Mitchell Nissan. All they do d was replace the Freon. It was blowing hot air by the time we made it to the circle. Paid around $150. The p More

by DALEMORROW
Recommend Dealer
No

Other Employees Tagged: Mitch Deese

May 11, 2022

DALEMORROW responded

After talking to the servic department, he agreed to refund the difference between what I paid and what the mechanic here quoted me after he checked the Freon and found it be fine. In all actuality, that is above and beyond what Mitchell Hyundai had to do! I was very upset, but they calmed me down! The service people I talked to there were extremely supportive yesterday, and today as well! I will go back to check on a new vehicle sometime later!! I should not have sent the previous evaluation when I was so upset! My apologies to all concerned.

May 05, 2022

Dealership Rating
Employee Rating

Friendly,professional and always willing to help. Gives service with a smile and explains things clearly More

by DONNA0747
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mitch Deese, Ryan Young

May 09, 2022

Mitchell Hyundai responded

Thank you for taking the time to write about your experience. We appreciate your business and look forward to serving you again in the future.

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