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Dean Bock
405 Reviews
Dealership Experience
4 yrs, 3 mos
Industry Experience
10 yrs, 7 mos
405 Reviews
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405 Reviews of Dean Bock
Verified Customer
July 16, 2025
To be honest I wasn’t expecting to be treated so kindly, pleasantly and respectfully as I was requesting a last minute oil change and 24K check on a Friday morning that I was. Wow! I was blown away at how e pleasantly and respectfully as I was requesting a last minute oil change and 24K check on a Friday morning that I was. Wow! I was blown away at how easy Kayla (I think) made it for me. I’ve been trying to get this done for months, quite frankly, and couldn’t believe she got me on the schedule just minutes after my call. And the service and car wash were top notch. Thank you so much for everything!!! You restored my confidence in customer service and doing business in Enterprise. More
by TAVRIN
Other Employees Tagged: Alan Daniels, Kayla Warren
July 13, 2025
Excellent customer service and timely service. The car wash service was much needed and greatly appreciated. The car wash service was much needed and greatly appreciated. More
by VMAHONE6
Other Employees Tagged: Alan Daniels, Kayla Warren
July 06, 2025
I have used Mitchell dealerships for many years and get my car serviced faithfully when it’s due. This most recent visit was the first time I’ve ever been disappointed in the service I received. I went i my car serviced faithfully when it’s due. This most recent visit was the first time I’ve ever been disappointed in the service I received. I went in to get my car serviced and get the oil changed. This also included a complimentary car wash. When my car was ready, the technician asked if I had any questions and I asked if there was anything I needed to know. He said, “nothing but routine maintenance.” When I got to my car, I saw it had gotten the worst wash job ever. The front of my car didn’t look like it had been washed at all and was still covered with dead bugs. By the time I got home, I had received an email of the multi-point vehicle inspection report. There was a list of 10 items in the category of “Requires Immediate Attention” that totaled a cost of over $3,000! I really don’t understand why I wasn’t told about any services that needed attention when I asked if there was anything I needed to know. More
by PAMELA.HAROLD
July 05, 2025
Dean in the service department took great care of me. He was able to diagnose the problem and offer solutions. He was able to diagnose the problem and offer solutions. More
by BWILSON100
Other Employees Tagged: Mason Johnson, Kayla Warren
June 29, 2025
Overall service was good. However, on arrival I like to be greeted with “good morning sir, how can we help you?”. Instead I just got a blank stare and I had to initiate the co However, on arrival I like to be greeted with “good morning sir, how can we help you?”. Instead I just got a blank stare and I had to initiate the communication why I was there. That’s not good customer service. When I picked up my car, they just gave me the paperwork and told me to see the cashier. I expect a detailed report of the findings, what was done, and go over all the charges of the bill. More
by FLOHR7068
June 28, 2025
Service is done quickly and in a timely manner. Customer waiting area very nice and clean. Free coffee and snacks. Everyone is friendly Customer waiting area very nice and clean. Free coffee and snacks. Everyone is friendly More
by janandjimwilliams
Other Employees Tagged: Alan Daniels, Kayla Warren
June 27, 2025
Love it… Waiting room so clean with snacks and TV! And wait time is not long! And wait time is not long! More
by ironmike2017
Other Employees Tagged: Kayla Warren
June 21, 2025
Best employees ever dean was so caring and kind couldn’t be happier with the whole staff be happier with the whole staff More
by gaylemartin58
Other Employees Tagged: Alan Daniels, Kayla Warren
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