Dean Brown | Page 2

Exceptional Experience This dealership and salesperson, Dean Brown, were exceptional. My wife and I were very pleased with the lease price and quality of the vehicle. This This dealership and salesperson, Dean Brown, were exceptional. My wife and I were very pleased with the lease price and quality of the vehicle. This was the fourth lease that we have done with the dealer and have always had an impressive experience. More

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Birthday Mercedes It was an immense pleasure buying the new Mercedes for my wife on her birthday. Dean Brown at the dealership was extremely helpful, he answered all It was an immense pleasure buying the new Mercedes for my wife on her birthday. Dean Brown at the dealership was extremely helpful, he answered all my questions. He was able to get the car delivered in time. He went out of his way to arrange a Bow also !!! The whole experience was wonderful . More

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A good experience I worked with Craig and Dean from sales. Both were professional and dean was especially patient in explaining how to use the various features of the c I worked with Craig and Dean from sales. Both were professional and dean was especially patient in explaining how to use the various features of the car. More

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Ignored Terrible customer service. Upon walking in and approaching the receptionist who faces the front door, I was ignored. She did not bother to look up fro Terrible customer service. Upon walking in and approaching the receptionist who faces the front door, I was ignored. She did not bother to look up from her smartphone. I thought maybe she was a customer so I moved on and began looking in the showroom. It was then that she received a call for the dealership and paged someone. Bad first impression. While browsing in the showroom, I saw at least 3 salespeople sitting at their desks with their heads down staring at their smartphones. It's almost as if they were deliberately trying to ignore me. Bad second impression. When a salesman did finally ask me if I needed some help, I told him I was interested in a pre-owned vehicle in the future and wanted to see if there is enough headroom. Basically just doing research. He directed me to the brand new vehicle in the showroom and walked away. Bad third impression. I spent another 15 minutes in the showroom as the only customer and was never again asked if I needed assistance or had any questions. Needless to say, I will not be going to Mercedes-Benz of Novi when it's time to purchase a vehicle. More

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Outstanding and Excellent Service Great staff and technicians. They made sure that my needs were taken care off. They made sure that we were hydrated and not hungry. Other service cent Great staff and technicians. They made sure that my needs were taken care off. They made sure that we were hydrated and not hungry. Other service centers don't provide this level of care. It was quite impressive. More

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Dean went out of his way to make sure swapping out my lease for a new one was an easy and swift process. He went over all of the new features and programed my phone and garage door opener for me before I lease for a new one was an easy and swift process. He went over all of the new features and programed my phone and garage door opener for me before I left the dealership. More

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