Dean Farnum
Dean Farnum at Gervais Ford
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Dean Farnum | Page 7

Service Manager

Gervais Ford

5 Littleton Rd
Ayer, MA 01432

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5.0
80 Reviews
5.0

80 Reviews

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80 Reviews of Dean Farnum

March 15, 2017

Dealership Rating
Employee Rating

Able to quickly diagnose and fix my trucks problem I have used this dealership for service since I bought the truck from them. They are always accommodating and keep me informed. I recently had a shu More

by rkk3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Mike Gervais

Mar 16, 2017

Gervais Ford responded

Thank you for continuing to choose Gervais Ford for your service. We are so happy we could help get you in and out quickly. Our goal is to help you and your truck stay safe on the road. Thank you again for choosing Gervais Ford for your Service.

March 04, 2017

Dealership Rating
Employee Rating

Service I had my 2013 Explorer serviced a few weeks ago. The service department hit a problem with Ford's computer system and they made sure my car was ser More

by mek90bea
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Mike Gervais , John Santoro

Mar 05, 2017

Gervais Ford responded

Thank you for Choosing Gervais Ford for your Service, It is our goal to keep you and your Ford Explorer safe on the road. Thank you again for choosing Gervais Ford for your service, we are glad we can be your automotive guide.

February 24, 2017

Dealership Rating
Employee Rating

Excellent service Have always had a positive relationship with this dealer. Good customer relations are important to them. Getvais has a good reputation and makes custo More

by WHEELERN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Mike Gervais

Feb 27, 2017

Gervais Ford responded

Thank you for choosing Gervais Ford for your Service. We do our best to make sure each customer is well informed and part of the process. It is our goal to keep you and Your Vehicle safe on the road. Thank you again for choosing Gervais Ford

February 23, 2017

Dealership Rating

A Fair Deal Identified what was needed and potential extra work. Unfortunately the extra work had to be done with the accompanying added expense. I feel that I go More

by Ford Owner
Recommend Dealer
Yes

Other Employees Tagged: Mike Gould

Feb 24, 2017

Gervais Ford responded

Thank you for choosing Gervais Ford for your service. We do our best to keep all our clients well informed and apart of the process. It is our goal to keep you and your vehicle safe on the road. Thank you again for choosing Gervais Ford, we are glad we could be your trusted resource for Service,

February 14, 2017

Dealership Rating
Employee Rating

Great people great service. Mike and the team really care about the service experience. I have done all of my service with them for years. They provide convenient service and ma More

by JACKBUTLER888
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Mike Gervais

Feb 15, 2017

Gervais Ford responded

Thank you for choosing Gervais Ford for your service. We strive to get you back on the road quickly and safely. With Mike and Dean Leading the team we are able to do so. Thank you again for choosing Gervais Ford.

February 10, 2017

Dealership Rating
Employee Rating

Thumbs Up for Gervais Service! The Gervais Crew was very courteous, good listeners, professionals and ultimately fixed my truck with a smile. They did exactly what they said they w More

by JOHN.ALBERT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Mike Gould , Tracy Rust

Feb 10, 2017

Gervais Ford responded

Thank you so very much for choosing Gervais Ford for your service. We do our best to give you excellent service that keeps you and your vehicle happy and on the road safely. I am so glad we could do that for you. Thank you again for choosing Gervais Ford.

February 09, 2017

Dealership Rating
Employee Rating

Awesome prompt service Incredibly professional staff make the process quick and painless. Would highly recommend to anyone who needs either recalls or repairs on their vehi More

by Chris L
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Mike Gould, Mike Gervais, Jenn Tocci, Lou Cummings , Lisa Mullins, Mathew Rosenlund, Tracy Rust

Feb 09, 2017

Gervais Ford responded

Thank you so very much for coming to see us at Gervais Ford, and the wonderful review as well. We do our best to make the process simple and as fast as possible for everyone, We are so happy we could be at our best for you. Thank you for choosing Gervais Ford.

January 27, 2017

Dealership Rating
Employee Rating

Awesome as always!! Great service department!! Everyone is very helpful back up an d running within 24 hrs and they have me a vehicle to use while they were fixing my car More

by kc512
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Mike Gervais

Jan 28, 2017

Gervais Ford responded

Thank you for Choosing Gervais Ford For Service. We are so glad we could help fix the problem for you quickly, and help provide you with alternate transportation, We are here to help get you and your vehicle safely and quickly back on the road.

January 26, 2017

Dealership Rating
Employee Rating

Mud Flaps on my 2016 Explorer Came in for mud flaps on my 2016 Ford Explorer and before I could finish reading my Emails on my Iphone, they were all done! Chip. More

by cdetwiller
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 28, 2017

Gervais Ford responded

Thank you for visiting Gervais Ford for service, We are so happy we could get you back on the road quickly. It is our goal to provide quick and excellent service as well as help keep you safe on the road. Thank you again for choosing Gervais Ford.

January 25, 2017

Dealership Rating

5000 mile oil change on new truck Fast service, they check everything out and off and running I wen in no time flat!!!!!!!!!!! I was in and out of the quick lane in no time at all. More

by MORGANHORSELADY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: John Delaney, Mike Gervais

Jan 25, 2017

Gervais Ford responded

Thank you for stopping by the Gervais Ford Quick Lane. We pride ourselves on our Service, it is our goal to get you back on the road quickly and safely. I am so glad we could do that for you. Thank you again for Choosing Gervais Ford Quick Lane,

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