Dean Fay

Service department was punctual and super helpful in making sure my car was fully operational before I left. making sure my car was fully operational before I left. More

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Had a noise. that seemed to be the brakes. I just wanted checked out so no damage was happening. Made the appointment for the next morning. After arriving Dean s that seemed to be the brakes. I just wanted checked out so no damage was happening. Made the appointment for the next morning. After arriving Dean said the would test drive it a check out the brakes. I said I would wait and after a reasonable time he told me they checked out all the brakes and everything was ok. It may have been just road noise. As usual great and efficient service. More

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Always friendly and knowledgeable. The service staff keeps you informed and makes sure you are updated. They make sure repairs are done right and charges are fair. The service staff keeps you informed and makes sure you are updated. They make sure repairs are done right and charges are fair. More

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This used to be Sullivan. Most of the staff stayed and the experience they brought to the new owner group paid off. This is a good place to shop your next vehicle purchase. Most of the staff stayed and the experience they brought to the new owner group paid off. This is a good place to shop your next vehicle purchase. More

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AFTER HAVING AN INCREDIBLY HORRIBLE EXPERIENCE IN MARCH IN WHICH THEY LOST MY REMOTE START CLICKER, I WAS THEN PROMISED MY CLICKER WOULD BE REPLACED. I WAS TOLD I WOULD GET A NEW ONE AND TOLD THEM (AMY) T IN WHICH THEY LOST MY REMOTE START CLICKER, I WAS THEN PROMISED MY CLICKER WOULD BE REPLACED. I WAS TOLD I WOULD GET A NEW ONE AND TOLD THEM (AMY) THAT I CAN GO ON APRIL 19th AND THEN WAS TOLD I WOULD BE CONTACTED WHERE TO GO I WAS NEVER CONTACTED I HAD TO CONTACT THEM DAY OF. IN THE CONVERSATION I WAS MADE TO FEEL THIS WAS MY FAULT. THEY THEN BLAMED TOW TRUCK COMPANY. FIRST IF YOUR GOUNG TO HELP ME DONT BLAME ANYONE ELSE. JUST TAKE RESPONSIBILITY TELL ME WHERE TO GO AND DONT EXPRRSS TO ME IT WAS SOMEONE ELSES FAULT. AS OF TODAY I STILL DO NOT HAVE ANY RESOLUTION DONT CALL ME AND PRETEND YOU CARE YOU DONT More

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Dean Fry will take care of you like you are family and do everything in his power to make sure everything is done exactly as you would like. everything in his power to make sure everything is done exactly as you would like. More

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Car needed an oil change, but Dean advised us that it was also time for a transmission fluid exchange, and a tire rotation and balance. He explained the cost of each and applied any available discounts. We also time for a transmission fluid exchange, and a tire rotation and balance. He explained the cost of each and applied any available discounts. We wanted the car back by noon and it was ready ahead of time. We had never worked with Dean as a service advisor before, but he communicated well and made sure our car was finished when we needed it. We'll be happy to have him advise us in the future. More

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Completely satisfied with service today on my Revenir. Service writer Dean Fay excellent. Thank you. Service writer Dean Fay excellent. Thank you. More

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Elizabeth set a badly needed last minute appointment for me to have my Buick Lacrosse serviced. Arlington Heights Buick GMC staff always goes the extra mile to make me smile! Eliot Pergricht in sales is a p me to have my Buick Lacrosse serviced. Arlington Heights Buick GMC staff always goes the extra mile to make me smile! Eliot Pergricht in sales is a pleasure to work with, and Sales Manager Mike Audino can customize price and payment scenarios for every situation. This is simply Chicagoland’s must visit dealership before you buy your next car, and the place to take it to after you do. More

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Dean is a great and knowledgeable service writer. He is very helpful and listens to his customers. He is very helpful and listens to his customers. More

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