Kevin Fortman

If I could give this place negative starts I would. I would not recommend this dealership. The car they sold me gave me repeated mechanical problems over the three years I owned it, and my experiences I would not recommend this dealership. The car they sold me gave me repeated mechanical problems over the three years I owned it, and my experiences with both service and sales were incredibly frustrating. I once waited about nine hours for an engine-light issue that was supposedly “fixed,” only to have to come back because it wasn’t. The second time, manager Mike argued with me that the repair had been done correctly, despite another employee agreeing it had not, and I still ended up waiting another three hours. He also told me to ask for him the second around, I did, he dismissed me completely and I had to get the owner involved to get his attention. Embarrassing. Later, when I brought the car back to sell, Kevin was openly rude. While I was standing there, I heard him tell the used-car manager, “Yeah, I don’t like anything about the car either. That’s what I was thinking,” which was pretty rich considering this dealership sold me the car in the first place. He also said, “Oh, the girl is back,” and later told me, “Hopefully the next person treats it better than you did.” Mind you he’s works in the SALES department. So what was he doing behind the counter at the used-car department calling their manager talking badly about my car in front of me you ask? No clue. He thinks he’s a hot shot when he’s truly just another condescending salesman with zero people skills. Another embarrassing moment for this dealership. Mark in service was great, but unfortunately he was the exception. Overall, I felt dismissed, talked down to, and disrespected multiple times. I would not return and be aware if you’re a woman. More

Print

Kevin worked so hard to make sure that I got the car I wanted. He was professional and patient and offered to help me understand all of the new perks of the new Buick. wanted. He was professional and patient and offered to help me understand all of the new perks of the new Buick. More

Print

In the past for me, buying a used car had always been a stressful and laborious process. Cesar and his staff were transparent about pricing and honest about their process from the beginning and they worke stressful and laborious process. Cesar and his staff were transparent about pricing and honest about their process from the beginning and they worked quickly to process the transaction. I can not recommend Cesar and his associates enough A++ More

Print

Kevin, Was very helpful regarding my purchase and went the extra mile to make sure everything was smooth. the extra mile to make sure everything was smooth. More

Print

Muy Contento satisfecho,por mi copra en Arlington Heights Buick GMC. gracias Por mi GMC savanna. Buick GMC. gracias Por mi GMC savanna. More

Print

Cesar did an amazing Job helping us out, and making sure we were happy with our purchase. We would definitely come back again in the future. we were happy with our purchase. We would definitely come back again in the future. More

Print

Amazing Experience… Attention to detail is what Arlington Heights GMC BUICK Is all about. Great People to do business with. THANK YOU! Arlington Heights GMC BUICK Is all about. Great People to do business with. THANK YOU! More

Print

Kevin did more and beyond to give us the best service and we felt like he really care! He is a real professional. Mike the financing guy also very professional and kind! He found the best rate for us ! we felt like he really care! He is a real professional. Mike the financing guy also very professional and kind! He found the best rate for us ! More

Print

Kevin was extremely kind, knowledgeable, and made the buying process very stress free. If going to this dealership, definitely ask for Kevin! buying process very stress free. If going to this dealership, definitely ask for Kevin! More

Print

Kevin and the dealership did an awesome job from the minute I walked into closing on the car. They answered all my questions very efficiently and gave me the best possible deal and beat out other dealer minute I walked into closing on the car. They answered all my questions very efficiently and gave me the best possible deal and beat out other dealerships deals. They were also amazing at helping me with my trade in. I would highly recommend Kevin and this dealership. I love my new car! More

Print