Dean Pontrelli | Page 2

Very easy to make a service appointment. Friendly, professional and knowledgeable service advisor (Dean Pontrelli). I always feel valued and respected as a customer. Car returned clean and w Friendly, professional and knowledgeable service advisor (Dean Pontrelli). I always feel valued and respected as a customer. Car returned clean and when promised. More

Report | Print

Very friendly staff, was greeted with smile. Service Rep explained all the work in detail and other recommendations. I was going to wait, but asked for a loaner and the rep was able to help me o Service Rep explained all the work in detail and other recommendations. I was going to wait, but asked for a loaner and the rep was able to help me out and provided a loaner for me so I didn't have to wait. Great service. More

Report | Print

Good service experience in general. My GLS had an engine oil leak after the first visit (defective engine oil drain plug gasket). The following day, my vehicle was picked up at my off My GLS had an engine oil leak after the first visit (defective engine oil drain plug gasket). The following day, my vehicle was picked up at my office and returned to me later in the day after the leak was repaired More

Report | Print

Excellent job by Mark Matuszewski in Service. He is the reason why we use this dealership He is the reason why we use this dealership More

Report | Print

Expedient, knowledgeable, and great professional customer service. They take great care and service to my Mercedes . service. They take great care and service to my Mercedes . More

Report | Print

Amazing, caring people. Amazing, caring people. Amazing, caring people. Amazing, caring people. Amazing, caring people. Amazing, caring people. Amazing, caring people. Amazing, caring people. Amazing, caring people. Amazing, caring people. Amazing, caring people. More

Report | Print

Very professional service staff. Always courteous and knowledgeable about all aspects of servicing our car. Provides excellent service assessments. Always courteous and knowledgeable about all aspects of servicing our car. Provides excellent service assessments. More

Report | Print

The service staff at this deal greet you immediately, are friendly, helpful, and very professional. The service I have received so far has been excellent. I feel well cared for, and my car is getting great c friendly, helpful, and very professional. The service I have received so far has been excellent. I feel well cared for, and my car is getting great care. More

Report | Print

Professional and without reservation the best service any one can hope for and more , the people are superior. Great service!! one can hope for and more , the people are superior. Great service!! More

Report | Print

Dean was very helpful and professional. Fantastic service, great team in the Mercedes-Benz of St. Charles!! I got my service done and tire fixed efficiently. I am very pleased with their s Fantastic service, great team in the Mercedes-Benz of St. Charles!! I got my service done and tire fixed efficiently. I am very pleased with their service!! More

Report | Print