Dean Pontrelli | Page 3

Great service but a little pricey for a glorified oil change. I would recommend trying to get your service prices down just a bit. Overall good experience. change. I would recommend trying to get your service prices down just a bit. Overall good experience. More

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I've been going here for service for 8 years and receive VIP treatment every time. Dean and Mark are awesome to work with. Issues are taken care of in a timely manner and they make sure I have the best lo VIP treatment every time. Dean and Mark are awesome to work with. Issues are taken care of in a timely manner and they make sure I have the best loaner on the floor. More

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I always service this 2010 GLK here at the dealer I bought the car at. They take the time to look over the total needs of the car. Dean is a very good person and represents the dealership in a very pro bought the car at. They take the time to look over the total needs of the car. Dean is a very good person and represents the dealership in a very professional way. More

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Winnebago RV Recalls, updates and oil change done, best ever My husband and I experienced excellent service, comfortable waiting area and pleasant and friendly staff. We had to drive 60 miles to find this profe My husband and I experienced excellent service, comfortable waiting area and pleasant and friendly staff. We had to drive 60 miles to find this professional service, well worth the miles! More

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Always excellent service! Always a very pleasant experience! Always excellent staff!... The staff was very thorough and a pleasure to work with. They made sure everything was perfect! experience! Always excellent staff!... The staff was very thorough and a pleasure to work with. They made sure everything was perfect! More

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Wonderful service! I was in and out very quickly and knowing it would take 2 days i was serviced with a loaner. Dean is a great service agent. knowing it would take 2 days i was serviced with a loaner. Dean is a great service agent. More

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Outstanding Service and Use of Technology Dean Pontrelli was able to flex my appointment to a date/time that works best for me. As usual, Dean was professional, knowledgeable, prompt, and frie Dean Pontrelli was able to flex my appointment to a date/time that works best for me. As usual, Dean was professional, knowledgeable, prompt, and friendly, and had me on my way with a loaner car in minutes. I was alerted via a text link to the OwnerCare Vehicle Health Report that identified 2 recommended fixes to my car, which I approved in seconds with just a few clicks. Later that day I got my call that the vehicle was ready, and Dean even saved me a few bucks by applying a MB service coupon. Pick up process was equally fast! Dean and the others in the Service Dept are the main reason I will only bring my car to this dealership when service is needed. More

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Friendly staff, Exceptional service! Every time! Dean was wonderful to deal with, I especially appreciate his patience with me in explaining everything being done, in detail. wonderful to deal with, I especially appreciate his patience with me in explaining everything being done, in detail. More

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Easy in. Easy out. Repairs completed same day with no charge transportation provided. Fits Mercedes image of second to none. Well done Service at Mercedes of Saint Charles. charge transportation provided. Fits Mercedes image of second to none. Well done Service at Mercedes of Saint Charles. More

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They always take care of all my automotive needs anytime my car needs any type of service. My sales technician, Dean Pontrelli is outstandingly great my car needs any type of service. My sales technician, Dean Pontrelli is outstandingly great More

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