Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
James Thomas
James Thomas at Spitzer Toyota Monroeville

James Thomas

Assistant Service Manager

Spitzer Toyota Monroeville

4710 William Penn Highway
Monroeville, PA 15146

4.9
82 Reviews
4.9

82 Reviews

Write a Review

82 Reviews of James Thomas

June 02, 2026

Dealership Rating
Employee Rating

James kept me informed. Easy to reach and quick to discuss concerns. James is a helpful advisor More

by NLWILSON.NLW
Recommend Dealer
Yes

Other Employees Tagged: James Thomas

Report | Print
Jun 02, 2026

Spitzer Toyota Monroeville responded

It’s great to hear James kept you informed throughout your Honda Pilot service. We’re glad it was easy to reach out and that he addressed your concerns promptly. Thank you for the five-star review and for trusting us with your service.

May 18, 2026

Dealership Rating
Employee Rating

They’ve always been great! I have no complaints at all! They are kind and very informative about my car and how to keep it in great shape More

by jasmineksmith2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Carter

Report | Print
May 18, 2026

Spitzer Toyota Monroeville responded

It’s fantastic to learn our team has been consistent in offering clear advice on maintaining your Toyota. We’re glad you’ve felt well informed and cared for each visit. Thank you for trusting us with your Toyota.

May 16, 2026

Dealership Rating
Employee Rating

James kindly welcome everyone and provides details of work to be done on vehicle. He is also trustful. More

by Gus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Carter, Nick Pike

Report | Print
May 17, 2026

Spitzer Toyota Monroeville responded

We’re delighted James’s warm welcome and clear service details stood out to you. Thank you for trusting us with your Toyota Highlander. We appreciate the 5-star rating.

May 13, 2026

Dealership Rating
Employee Rating

The Team is wonder always showing professionalism along with great customer service I'm always greeted with a smile! More

by choclateychip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Deana Hicks, Charles Carter

Report | Print
May 14, 2026

Spitzer Toyota Monroeville responded

Thank you for highlighting our team’s professionalism and friendly approach. We’re glad you felt welcomed at every visit and that our service team greeted you with a smile. We appreciate your trust in having your Toyota Camry serviced with us.

May 11, 2026

Dealership Rating
Employee Rating

Everyone at the dealership is extremely friendly and very attentive to needs. Everytime I’ve stopped for any service, they are very welcoming. More

by kelly.maschok
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Carter

Report | Print
May 11, 2026

Spitzer Toyota Monroeville responded

We’re delighted our team greeted you warmly and addressed your needs at every service appointment for your Toyota RAV4 Hybrid. We appreciate your continued visits and look forward to making your next experience just as smooth.

May 11, 2026

Dealership Rating
Employee Rating

Service and communication has seem to gone down hill since I’ve been with Toyota. Lately I’ve been quite dissatisfied and disappointed with Toyota. More

by DALTONSULLIVAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kyle Hembree, Ralph Enberg, Pat Reardon, Elvis "David" Bole, Charles Carter, Lacie Suprano, Stacey Davis

Report | Print
May 15, 2026

Spitzer Toyota Monroeville responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

May 10, 2026

Dealership Rating
Employee Rating

James was extremely helpful and really amazing to work with. He is friendly, nice, and awesome face to your company! More

by RJS390
Service Price Transparency
Service Time
Recommend Dealer
Yes
Report | Print
May 11, 2026

Spitzer Toyota Monroeville responded

We are very happy to hear that James provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 26, 2026

Dealership Rating
Employee Rating

Always courteous and supplies complete explanation of visit! Questions and concerns addressed appropriately. Thank you. More

by Pkw645
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Pike

Report | Print
Apr 26, 2026

Spitzer Toyota Monroeville responded

We’re happy to hear our team offered clear explanations and addressed your questions during your Toyota service. Thank you for your feedback and for bringing in your Toyota.

April 26, 2026

Dealership Rating
Employee Rating

Always an amazing experience! ! The service there is informative and attentive to all of their customer needs. More

by myangelwalk1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Carter, Lacie Suprano, Ciera Hasch

Report | Print
Apr 26, 2026

Spitzer Toyota Monroeville responded

We’re thrilled our team took the time to explain each step and address your needs during service on your Toyota Crown. James appreciates your kind words and looks forward to providing another excellent experience.

April 25, 2026

Dealership Rating
Employee Rating

Had front end work done. My control arm broke off 14 days later. Good bye More

by geraldad412
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Apr 30, 2026

Spitzer Toyota Monroeville responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly.

1
2
...
9

Dealership Inventory (149 Vehicles)

used 2016 Chevrolet Silverado 1500 car, priced at $20,481
2016 Chevrolet Silverado 1500
used
Siren Red Tintcoat exterior
Automatic
Four-wheel Drive
$20,481
View Details
used 2022 Jeep Grand Cherokee car, priced at $28,242
2022 Jeep Grand Cherokee
used
Metallic exterior
Automatic
Four-wheel Drive
$28,242
View Details
used 2025 Acura TLX car, priced at $42,184
2025 Acura TLX
used
Lunar Silver Metallic exterior
Automatic
All-wheel Drive
$42,184
View Details
new 2026 Toyota Tacoma car, priced at $55,559
2026 Toyota Tacoma
new
Brown exterior
Automatic
Four-wheel Drive
$55,559
View Details
new 2026 Toyota 4Runner car, priced at $59,098
2026 Toyota 4Runner
new
White exterior
Automatic
Four-wheel Drive
$59,098
View Details
used 2015 Toyota Camry car, priced at $11,981
2015 Toyota Camry
used
Celestial Silver Metallic exterior
Automatic
Front-wheel Drive
$11,981
View Details
View All Inventory