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James Thomas
James Thomas at Spitzer Toyota Monroeville

James Thomas

Assistant Service Manager

Spitzer Toyota Monroeville

4710 William Penn Highway
Monroeville, PA 15146

4.9
84 Reviews
4.9

84 Reviews

Write a Review

84 Reviews of James Thomas

June 19, 2026

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Employee Rating

This is my 5th car I got from their will never go anywhere else excellent customer service just a overall great place only thing vehicle could have been cleaned a little better More

by TWINPOPS1972
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kyle Hembree, Joshua Rodabaugh

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Jun 22, 2026

Spitzer Toyota Monroeville responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 04, 2026

Dealership Rating
Employee Rating

James was very friendly and informative about the process. He is an asset to Spitzer Toyota! More

by LAURAPATCHEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 04, 2026

Spitzer Toyota Monroeville responded

It’s great to hear James provided such friendly and informative support during your Toyota Sienna service. Thank you for your feedback and we look forward to helping you again.

June 02, 2026

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Employee Rating

James kept me informed. Easy to reach and quick to discuss concerns. James is a helpful advisor More

by NLWILSON.NLW
Recommend Dealer
Yes

Other Employees Tagged: James Thomas

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Jun 02, 2026

Spitzer Toyota Monroeville responded

It’s great to hear James kept you informed throughout your Honda Pilot service. We’re glad it was easy to reach out and that he addressed your concerns promptly. Thank you for the five-star review and for trusting us with your service.

May 18, 2026

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Employee Rating

They’ve always been great! I have no complaints at all! They are kind and very informative about my car and how to keep it in great shape More

by jasmineksmith2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Carter

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May 18, 2026

Spitzer Toyota Monroeville responded

It’s fantastic to learn our team has been consistent in offering clear advice on maintaining your Toyota. We’re glad you’ve felt well informed and cared for each visit. Thank you for trusting us with your Toyota.

May 16, 2026

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Employee Rating

James kindly welcome everyone and provides details of work to be done on vehicle. He is also trustful. More

by Gus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Carter, Nick Pike

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May 17, 2026

Spitzer Toyota Monroeville responded

We’re delighted James’s warm welcome and clear service details stood out to you. Thank you for trusting us with your Toyota Highlander. We appreciate the 5-star rating.

May 13, 2026

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Employee Rating

The Team is wonder always showing professionalism along with great customer service I'm always greeted with a smile! More

by choclateychip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Deana Hicks, Charles Carter

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May 14, 2026

Spitzer Toyota Monroeville responded

Thank you for highlighting our team’s professionalism and friendly approach. We’re glad you felt welcomed at every visit and that our service team greeted you with a smile. We appreciate your trust in having your Toyota Camry serviced with us.

May 11, 2026

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Employee Rating

Everyone at the dealership is extremely friendly and very attentive to needs. Everytime I’ve stopped for any service, they are very welcoming. More

by kelly.maschok
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Carter

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May 11, 2026

Spitzer Toyota Monroeville responded

We’re delighted our team greeted you warmly and addressed your needs at every service appointment for your Toyota RAV4 Hybrid. We appreciate your continued visits and look forward to making your next experience just as smooth.

May 11, 2026

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Employee Rating

Service and communication has seem to gone down hill since I’ve been with Toyota. Lately I’ve been quite dissatisfied and disappointed with Toyota. More

by DALTONSULLIVAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kyle Hembree, Ralph Enberg, Pat Reardon, Elvis "David" Bole, Charles Carter, Lacie Suprano, Stacey Davis

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May 15, 2026

Spitzer Toyota Monroeville responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

May 10, 2026

Dealership Rating
Employee Rating

James was extremely helpful and really amazing to work with. He is friendly, nice, and awesome face to your company! More

by RJS390
Service Price Transparency
Service Time
Recommend Dealer
Yes
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May 11, 2026

Spitzer Toyota Monroeville responded

We are very happy to hear that James provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 26, 2026

Dealership Rating
Employee Rating

Always courteous and supplies complete explanation of visit! Questions and concerns addressed appropriately. Thank you. More

by Pkw645
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Pike

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Apr 26, 2026

Spitzer Toyota Monroeville responded

We’re happy to hear our team offered clear explanations and addressed your questions during your Toyota service. Thank you for your feedback and for bringing in your Toyota.

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