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James Thomas
James Thomas at Spitzer Toyota Monroeville

James Thomas

Assistant Service Manager

Spitzer Toyota Monroeville

4710 William Penn Highway
Monroeville, PA 15146

4.9
78 Reviews
4.9

78 Reviews

Write a Review

78 Reviews of James Thomas

May 11, 2026

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Employee Rating

Everyone at the dealership is extremely friendly and very attentive to needs. Everytime I’ve stopped for any service, they are very welcoming. More

by kelly.maschok
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Carter

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May 11, 2026

Spitzer Toyota Monroeville responded

We’re delighted our team greeted you warmly and addressed your needs at every service appointment for your Toyota RAV4 Hybrid. We appreciate your continued visits and look forward to making your next experience just as smooth.

May 11, 2026

Dealership Rating
Employee Rating

Service and communication has seem to gone down hill since I’ve been with Toyota. Lately I’ve been quite dissatisfied and disappointed with Toyota. More

by DALTONSULLIVAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kyle Hembree, Ralph Enberg, Pat Reardon, Elvis "David" Bole, Charles Carter, Lacie Suprano, Stacey Davis

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May 10, 2026

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Employee Rating

James was extremely helpful and really amazing to work with. He is friendly, nice, and awesome face to your company! More

by RJS390
Service Price Transparency
Service Time
Recommend Dealer
Yes
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May 11, 2026

Spitzer Toyota Monroeville responded

We are very happy to hear that James provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 26, 2026

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Employee Rating

Always courteous and supplies complete explanation of visit! Questions and concerns addressed appropriately. Thank you. More

by Pkw645
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Pike

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Apr 26, 2026

Spitzer Toyota Monroeville responded

We’re happy to hear our team offered clear explanations and addressed your questions during your Toyota service. Thank you for your feedback and for bringing in your Toyota.

April 26, 2026

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Employee Rating

Always an amazing experience! ! The service there is informative and attentive to all of their customer needs. More

by myangelwalk1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Carter, Lacie Suprano, Ciera Hasch

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Apr 26, 2026

Spitzer Toyota Monroeville responded

We’re thrilled our team took the time to explain each step and address your needs during service on your Toyota Crown. James appreciates your kind words and looks forward to providing another excellent experience.

April 25, 2026

Dealership Rating
Employee Rating

Had front end work done. My control arm broke off 14 days later. Good bye More

by geraldad412
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Apr 30, 2026

Spitzer Toyota Monroeville responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly.

April 21, 2026

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Employee Rating

Service was great. James was excellent, attentive and very helpful. The service here was top tier. James, in particular, was fantastic—he was very attentive , and wen More

by bottyk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 21, 2026

Spitzer Toyota Monroeville responded

Thank you for the 5-star review. We’re thrilled to hear our team delivered top tier service on your Lexus RX 350. James will be glad to know his attentiveness and helpfulness stood out during your visit.

April 10, 2026

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Employee Rating

Always very polite and professional. Keep you informed either way what is going on with your vehicle. Don’t over sell. More

by PMEYER54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 10, 2026

Spitzer Toyota Monroeville responded

Your 5-star review means a lot to us. James and our service team take care to be polite, professional, and provide honest updates on your Toyota RAV4 without suggesting unnecessary work. We look forward to serving you again.

April 07, 2026

Dealership Rating
Employee Rating

This visit was for an electric cable recall and from notification to completion it was handled professionally. More

by tjburg1111
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pat Reardon, Lacie Suprano

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Apr 08, 2026

Spitzer Toyota Monroeville responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Spitzer Toyota Monroeville!

April 03, 2026

Dealership Rating
Employee Rating

Very pleasant. They take good care of me and my vehicle. James is the best! More

by Cassandra.McDuffey
Recommend Dealer
Yes

Other Employees Tagged: James Thomas

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Apr 03, 2026

Spitzer Toyota Monroeville responded

Thank you for sharing your experience. We’re glad James and the team took such good care of you and your Toyota. We look forward to serving you again.

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