Charles Carter
Charles Carter at Spitzer Toyota Monroeville

Charles Carter

Assistant Service Manager

Spitzer Toyota Monroeville

4710 William Penn Highway
Monroeville, PA 15146

4.9
88 Reviews
4.9

88 Reviews

Write a Review

88 Reviews of Charles Carter

May 19, 2026

Dealership Rating
Employee Rating

G o o d j o b t h a n k y u o More

by MEDABBAH731
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 19, 2026

Spitzer Toyota Monroeville responded

It’s wonderful to hear you were pleased with the service on your Toyota RAV4 Hybrid. Thank you for the kind review. We look forward to assisting you again.

May 18, 2026

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Employee Rating

They’ve always been great! I have no complaints at all! They are kind and very informative about my car and how to keep it in great shape More

by jasmineksmith2
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: James Thomas

May 18, 2026

Spitzer Toyota Monroeville responded

It’s fantastic to learn our team has been consistent in offering clear advice on maintaining your Toyota. We’re glad you’ve felt well informed and cared for each visit. Thank you for trusting us with your Toyota.

May 16, 2026

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James kindly welcome everyone and provides details of work to be done on vehicle. He is also trustful. More

by Gus
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: James Thomas, Nick Pike

May 17, 2026

Spitzer Toyota Monroeville responded

We’re delighted James’s warm welcome and clear service details stood out to you. Thank you for trusting us with your Toyota Highlander. We appreciate the 5-star rating.

May 13, 2026

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The Team is wonder always showing professionalism along with great customer service I'm always greeted with a smile! More

by choclateychip
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Deana Hicks, James Thomas

May 14, 2026

Spitzer Toyota Monroeville responded

Thank you for highlighting our team’s professionalism and friendly approach. We’re glad you felt welcomed at every visit and that our service team greeted you with a smile. We appreciate your trust in having your Toyota Camry serviced with us.

May 11, 2026

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Everyone at the dealership is extremely friendly and very attentive to needs. Everytime I’ve stopped for any service, they are very welcoming. More

by kelly.maschok
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Thomas

May 11, 2026

Spitzer Toyota Monroeville responded

We’re delighted our team greeted you warmly and addressed your needs at every service appointment for your Toyota RAV4 Hybrid. We appreciate your continued visits and look forward to making your next experience just as smooth.

May 11, 2026

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Service and communication has seem to gone down hill since I’ve been with Toyota. Lately I’ve been quite dissatisfied and disappointed with Toyota. More

by DALTONSULLIVAN
Service Price Transparency
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Recommend Dealer
No
May 15, 2026

Spitzer Toyota Monroeville responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

May 11, 2026

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Lovely service helped me out so much I love it will always go there if I need anything again! More

by TYLAUYN04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Pike

May 11, 2026

Spitzer Toyota Monroeville responded

It’s wonderful to know you felt well taken care of during your Toyota Camry service. Thank you for sharing your experience, and we look forward to helping you again whenever you need us.

May 11, 2026

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Charles was EXTREMELY patient with me, explained everything, repeatedly made himself available for me. He is an excellent representative. He put in a phone call to the workers to update me on timi More

by Avraham
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lacie Suprano

May 11, 2026

Spitzer Toyota Monroeville responded

We appreciate the 5-star feedback and are glad Charles provided attentive support throughout your service. It’s great to know you found the waiting area comfortable and could keep working while we cared for your Toyota. Congratulations on winning the dog toy on our spin wheel and we look forward to your next visit.

May 04, 2026

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Employee Rating

This is well run and staffed by professionals. They seem to stay aware of wait times. More

by joesabo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Deana Hicks, Elvis "David" Bole

May 04, 2026

Spitzer Toyota Monroeville responded

Thank you for noting our team’s professionalism and attentiveness to wait times. We appreciate the opportunity to service your Toyota Venza.

May 03, 2026

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Employee Rating

I need to. return in August for an oil change and inspection after spending almost three hours there. Should receive reminder before oil change needed. Spent too More

by SHERRYBKLEIN
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
May 04, 2026

Spitzer Toyota Monroeville responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Sherry, feel free to contact us at your convenience.

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