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Deana Hicks
Deana Hicks at Spitzer Toyota Monroeville

Deana Hicks | Page 11

Assistant Service Manager

Spitzer Toyota Monroeville

4710 William Penn Highway
Monroeville, PA 15146

4.8
209 Reviews
4.8

209 Reviews

Write a Review

209 Reviews of Deana Hicks

January 23, 2024

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Employee Rating

Charles Carter and the entire staff at Spitzer Toyota in Monroeville are exceptional. I have been extremely impressed with your customer service over the years. Your dealership is like no other. Everyon More

by timnanb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jennine Bonifati

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Jan 23, 2024

Spitzer Toyota Monroeville responded

Thank you so much for your wonderful review! We are honored to have your continued business, and we will certainly provide you with nothing less than our best quality care in the years to come. Charles will be honored to hear of your very kind words. Safe travels until we meet again!

December 23, 2023

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Employee Rating

Bought car ONLY on Dec 1st, been here 4 times since Dec 1 via issues More

by Disgruntled Customer
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kyle Hembree , General Manager

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Dec 30, 2023

Spitzer Toyota Monroeville responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

December 18, 2023

Dealership Rating
Employee Rating

I am always satisfied with the service and especially the customer service Deana Hicks kept me appraised each step of the way. Truly appreciated her attentiveness. More

by Gary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 19, 2023

Spitzer Toyota Monroeville responded

Thanks for sharing about your experience with Spitzer Toyota Monroeville. We appreciate your business, Gary, and hope to see you again soon!

December 15, 2023

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Employee Rating

Dealership was clean. My service advisor was friendly and professional. She kept me informed every step of the way. More

by dodonnell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 17, 2023

Spitzer Toyota Monroeville responded

Thanks for sharing about your experience with Spitzer Toyota Monroeville. We appreciate your business and hope to see you again soon!

November 13, 2023

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Employee Rating

Always been satisfied with Spitzer Toyota. Service is always explained and attentive to my needs. More

by Mary Ann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 14, 2023

Spitzer Toyota Monroeville responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Spitzer Toyota Monroeville.

November 10, 2023

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Employee Rating

Service people always friendly and helpful. Enjoyed a hot chocolate while I waited. Clean everywhere! More

by sue weigel
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gentlemen who do the vehicle intake. Friendly and helpful.

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Nov 10, 2023

Spitzer Toyota Monroeville responded

We appreciate your time and feedback. We are glad that our team could provide you with top-notch service throughout your visit. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you have any further questions or concerns.

November 04, 2023

Dealership Rating
Employee Rating

Diana Hicks was very helpful, Carlos Mancuso was a great salesman and easy to deal with. My car was everything I expected and more. More

by rishels226
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Carlos Mancuso

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Nov 05, 2023

Spitzer Toyota Monroeville responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 03, 2023

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Employee Rating

Very Knowledgeable and friendly people. They do what they can to make your visit as fast and Comfortable as possible. More

by emefg1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 03, 2023

Spitzer Toyota Monroeville responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 25, 2023

Dealership Rating
Employee Rating

Deana takes good care of me. The car service is good but when I left my tire light was on. I had to add air to both of my front tires. Not sure what happened there. More

by dbh671
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
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Oct 25, 2023

Spitzer Toyota Monroeville responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

October 08, 2023

Dealership Rating
Employee Rating

Deana Hicks is the most knowledgeable and courteous service person I have ever dealt with. She always goes above and beyond to make her customers happy. More

by dmsinopoli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Oct 09, 2023

Spitzer Toyota Monroeville responded

Thanks for sharing your thoughts about your experience with Deana here at Spitzer Toyota Monroeville. We appreciate your business and hope to see you again soon!

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