Deana Hicks
Deana Hicks at Spitzer Toyota Monroeville

Deana Hicks | Page 11

Assistant Service Manager

Spitzer Toyota Monroeville

4710 William Penn Highway
Monroeville, PA 15146

4.8
201 Reviews
4.8

201 Reviews

Write a Review

201 Reviews of Deana Hicks

October 25, 2023

Dealership Rating
Employee Rating

Deana takes good care of me. The car service is good but when I left my tire light was on. I had to add air to both of my front tires. Not sure what happened there. More

by dbh671
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Oct 25, 2023

Spitzer Toyota Monroeville responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

October 08, 2023

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Deana Hicks is the most knowledgeable and courteous service person I have ever dealt with. She always goes above and beyond to make her customers happy. More

by dmsinopoli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 09, 2023

Spitzer Toyota Monroeville responded

Thanks for sharing your thoughts about your experience with Deana here at Spitzer Toyota Monroeville. We appreciate your business and hope to see you again soon!

September 15, 2023

Dealership Rating
Employee Rating

The technician repaired all of the problems that were listed and recommended a repair or replacement with some other issues. Deana Hicks checked with me after the completion of the work to make sure all More

by gregmunson16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 15, 2023

Spitzer Toyota Monroeville responded

Thank you for leaving Deana and the team this positive review! It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Safe travels!

September 01, 2023

Dealership Rating
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Deana Hicks is a true pro. She coordinates all other teammates to ensure high quality service is delivered. She is informed, polite and very professional. More

by Jsjr3483
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 04, 2023

Spitzer Toyota Monroeville responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 30, 2023

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Always polite and efficient and explain what was done snd what is needed, I always use this dealership More

by dbuffalini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 30, 2023

Spitzer Toyota Monroeville responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer Toyota Monroeville.

August 15, 2023

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Employee Rating

Deanna Hicks alerted me to additional issues that needed attention. Excellent service! I'm always going to have my vehicle serviced at Spitzer Toyota, Monroeville! More

by Paul E
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Aug 16, 2023

Spitzer Toyota Monroeville responded

Paul, Thanks for sharing your thoughts about your experience with Spitzer Toyota Monroeville. Deana and our team appreciate your business and hope to see you again soon!

August 11, 2023

Dealership Rating
Employee Rating

Service was extremely quick. Deanna Hicks was very nice and helpful and efficient to me More

by alycepettaway47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 12, 2023

Spitzer Toyota Monroeville responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Deana and our team, and we look forward to working with you again.

July 28, 2023

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Employee Rating

Deana Hicks does a fabulous job and goes above and beyond each time my Toyota FJ Cruiser is serviced. More

by hilldenise739
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 31, 2023

Spitzer Toyota Monroeville responded

Thanks for sharing your thoughts about your experience with Deana here at Spitzer Toyota Monroeville. We appreciate your business and hope to see you again soon!

July 25, 2023

Dealership Rating
Employee Rating

Deana Hicks was very helpful at Spitzer Toyota in addressing my needs and answering my questions when I had them. Though this was a regular oil change visit, I was not approached with unnecessary rep More

by DP R U With Me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 25, 2023

Spitzer Toyota Monroeville responded

Thanks for sharing your thoughts about your experience with Spitzer Toyota Monroeville. We appreciate your business and hope to see you again soon!

July 23, 2023

Dealership Rating
Employee Rating

Excellent service as always. The Staff treats you with utmost respect. Thanks Deana, James and Charles More

by Bayo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 24, 2023

Spitzer Toyota Monroeville responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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