Deana Hicks
Deana Hicks at Spitzer Toyota Monroeville

Deana Hicks | Page 13

Assistant Service Manager

Spitzer Toyota Monroeville

4710 William Penn Highway
Monroeville, PA 15146

4.8
209 Reviews
4.8

209 Reviews

Write a Review

209 Reviews of Deana Hicks

June 28, 2023

Dealership Rating
Employee Rating

This is the 2nd car I have purchased from Spitzer, and I came back not only because of the brand, but because of the treatment I received at the dealership. In this case, Rutul Shah was thoroughly professio More

by johnaiellosr
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Kyle Hembree , Rutul Shah, James, Charles are outstanding in service

Jun 29, 2023

Spitzer Toyota Monroeville responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, John, please do not hesitate to let us know. We are always happy to help!

June 08, 2023

Dealership Rating
Employee Rating

Had my RAV4 in for service this week and had a great experience thanks to the extra attention given by my service rep, James Thomas. More

by jaygeekray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 09, 2023

Spitzer Toyota Monroeville responded

Thank you for sharing your positive experience with us! We are happy to hear that James took great care of you and your Toyota RAV4. It is our pleasure to serve you. Please do not hesitate to give us a call if we may ever be of further assistance to you.

June 02, 2023

Dealership Rating
Employee Rating

Always great service. Service team is friendly and attentive. Service team gets it right the first time. I have a Lexus 460GX but feel very comfortable having it servic More

by run4itrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 06, 2023

Spitzer Toyota Monroeville responded

Thank you for your 5-star rating! We are happy to hear that our team consistently takes great care of you and your Lexus. Your safety and satisfaction are our utmost priorities. If there is ever anything more that we may help you with, please do not hesitate to give us a call!

May 25, 2023

Dealership Rating
Employee Rating

Deana Hicks checked me in immediately. I told her a few items that I needed checked besides my yearly car inspection. She typed them into the computer so they would be examined. She qui More

by BG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 06, 2023

Spitzer Toyota Monroeville responded

BG, Thank you for sharing the positive experience you had with Deana. Providing thorough and efficient service is so important to us, and we are glad that her efforts could meet your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

May 18, 2023

Dealership Rating
Employee Rating

Great service department. Service rep. A call is made before repairs are started. There are no surprise bills. More

by nkshaler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 24, 2023

Spitzer Toyota Monroeville responded

Thank you for your 5-star rating! We are glad that our team could provide you with top-notch service. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns.

May 09, 2023

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Employee Rating

In the past twenty five years or so that I have been a customer of your establishment, my service and maintenance needs have always been handled very professionally. I especially like dealing with Jennine More

by herrmills
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jennine Bonifati

May 16, 2023

Spitzer Toyota Monroeville responded

Thank you so much for your amazing review! we are honored by your continued business, and we are overjoyed that Jennine and Deana could consistently provide you with the quality care that you deserve. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if there is ever anything more that we may help you with!

April 20, 2023

Dealership Rating
Employee Rating

I had my Lexus services at Spitzer Toyota earlier this week. The team at Spitzer did a very good job in service and, maintances of my vehicle. As soon as I drove it away from Spitzer I could tell that More

by SUVhappy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Carter

May 03, 2023

Spitzer Toyota Monroeville responded

SUVhappy, thank you for your time and kind review. We are pleased to hear that you had such a positive experience with Charles Carter here at Spitzer Toyota Monroeville. We look forward to working with you again in the future.

April 15, 2023

Dealership Rating
Employee Rating

I recently had an oil change at the dealership. I only called on Tuesday and got an appointment for Thursday! More

by Momnono
Recommend Dealer
Yes
May 03, 2023

Spitzer Toyota Monroeville responded

Thank you for sharing your experience with us! We are pleased to hear that your vehicle service was A+! Please contact us should you need anything else.

April 13, 2023

Dealership Rating
Employee Rating

Always pleasant greeting. Service runs on time. Extra mile taken where this time they emptied the bed of my truck to wash at the end of the work and then put the items back More

by mikedomach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamie Benson , Jennine Bonifati, Amil Krueger, Robert L. Thomasson III, David Bole did great

Apr 14, 2023

Spitzer Toyota Monroeville responded

Mike, Thank you for sharing the positive experience you had with us! We are thrilled that our team could provide you with the quality care that you deserve. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

April 10, 2023

Dealership Rating
Employee Rating

Always prompt and fair. Workmanship is good and work is done timely. Highly recommend using Spitzer More

by william.shaughnessy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 14, 2023

Spitzer Toyota Monroeville responded

William, Thank you so much for your positive review! We are so glad that our team could provide you with quality and efficient service. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

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