Deana Hicks
Deana Hicks at Spitzer Toyota Monroeville

Deana Hicks | Page 7

Assistant Service Manager

Spitzer Toyota Monroeville

4710 William Penn Highway
Monroeville, PA 15146

4.8
201 Reviews
4.8

201 Reviews

Write a Review

201 Reviews of Deana Hicks

March 11, 2025

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Employee Rating

Fast, efficient,professional service addressing every service need my Toyota required. Every person I met that day at the dealership was wonderful!!! More

by robert.swartzwelder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pat Reardon Service Manager

Mar 12, 2025

Spitzer Toyota Monroeville responded

Robert, Thank you for your business and this review. We're happy to hear Deana, Pat, and our service team was able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future.

February 26, 2025

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They got me scheduled right away, Charles Carter was great. Everyone I came into contact with was very nice. More

by jsnyder3304
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Carter

Feb 26, 2025

Spitzer Toyota Monroeville responded

Thank you for sharing your positive experience with us. Offering quality and efficient service is so important to us, and we are glad that Charles provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

February 21, 2025

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Deana Hicks made my experience a 5 star review. She was kind, compassionate and knowledgeable. She went above and beyond to help me navigate the registration process. I would recommend Spitzer Toyo More

by kelhurd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 21, 2025

Spitzer Toyota Monroeville responded

Thank you so much for your kind words for Deana, and for taking the time to leave us this wonderful feedback!

February 19, 2025

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Employee Rating

The service team especially James Thomas are extremely helpful, pleasant, and knowledgeable. Mr Thomas always greets me by name, that is very rare in this day and age. More

by Mglasserscp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Thomas

Feb 19, 2025

Spitzer Toyota Monroeville responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that James and our team met your expectations. Thank you for choosing Spitzer Toyota Monroeville, we look forward to having you as a valued customer for many years to come!

January 30, 2025

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Deana Hicks has been my service rep for about 7 years. ALWAYS a smile, pleasant, courteous, friendly, and MOST IMPORTANT keeps me up to date on required maintenance. Always advises me of cost and when ve More

by billkern
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 31, 2025

Spitzer Toyota Monroeville responded

Thank you for your wonderful review! We are honored that you have continuously confided in us with your automotive needs over the past 7 years, and we are glad that Deana is consistently kind and helpful. Your safety and satisfaction are our utmost priorities. We wish you the safest of travels until we meet again!

November 29, 2024

Dealership Rating
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James Thomas serviced my 2006 Prius. There was a lot of work to be done, it was done in two days, and as far as I can tell three days later it was done well. More

by alexandermichael45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Person who checked me out---5 stars

Dec 02, 2024

Spitzer Toyota Monroeville responded

Thank you for your business and this review. We're happy to hear James and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 26, 2024

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Employee Rating

This my second Rav 4 I have purchased from Spitzer in the last 8 years and the service has always been outstanding and Deana Hicks was professional, and very knowledgeable and helpful in servicing my Rav 4. More

by mamtwo008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 27, 2024

Spitzer Toyota Monroeville responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Deana and our team here at Spitzer Toyota Monroeville.

November 09, 2024

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Employee Rating

Deana was wonderful. However there was a problem with one of the people I spoke with on the phone. It wasn't Deana's fault. She is the best!!! More

by Judy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 11, 2024

Spitzer Toyota Monroeville responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Judy, please let us know.

November 05, 2024

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Employee Rating

Very efficient. Done in a timely manner. Clean car when returned. Deanna Hicks does an excellent job at the front desk. Telling you the cost beforehand . More

by gmhmak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 06, 2024

Spitzer Toyota Monroeville responded

Thank you for your business and this review. We're happy to hear Deanna and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 27, 2024

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Employee Rating

I always receive excellent service at Spitzers. Deana is awesome. Thank you Spitzers for taking such great care of me. The young lady that made my appointment was so pleasant. More

by photocreations1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 27, 2024

Spitzer Toyota Monroeville responded

Thank you so much for your kind words for Deana and the team, and for taking the time to leave us this wonderful feedback!

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