Deana Hicks
Deana Hicks at Spitzer Toyota Monroeville

Deana Hicks | Page 7

Assistant Service Manager

Spitzer Toyota Monroeville

4710 William Penn Highway
Monroeville, PA 15146

4.8
207 Reviews
4.8

207 Reviews

Write a Review

207 Reviews of Deana Hicks

April 11, 2025

Dealership Rating
Employee Rating

Deana Hicks is always pleasant and very helpful. She takes times to explain what needs to be done to ensure my vehicle stays in good condition. She is a big part of why I come to Spitzer Toyota fo More

by dmsinopoli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 11, 2025

Spitzer Toyota Monroeville responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Spitzer Toyota Monroeville!

April 05, 2025

Dealership Rating
Employee Rating

James Thomas was polite,helpful and informed me of the way service works. This was my first 6mo check up. Loved the service glad I bought Toyota. More

by shearwizards2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 05, 2025

Spitzer Toyota Monroeville responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Spitzer Toyota Monroeville, we look forward to having you as a valued customer for many years to come!

April 03, 2025

Dealership Rating
Employee Rating

The customer service representative, James Thomas, is very skillful at communicating with customers and putting them at ease. More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Thomas

Apr 03, 2025

Spitzer Toyota Monroeville responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 31, 2025

Dealership Rating
Employee Rating

Had vehicle serviced, with assistance of Deana Hicks. Deana was very helpful in getting proper service for mileage on vehicle and very professional in dealing with me. More

by Jeosb4
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Mar 31, 2025

Spitzer Toyota Monroeville responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Spitzer Toyota Monroeville, we look forward to having you as a valued customer for many years to come!

March 17, 2025

Dealership Rating
Employee Rating

Took 2022 Rav hybrid in for 30k mile service last weekand discussed fraying drivers seat. James Thomas immediately ordered the covers. Took it back this week to have them installed. Very happy with installat More

by rcngfn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Thomas

Mar 18, 2025

Spitzer Toyota Monroeville responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Spitzer Toyota Monroeville!

March 14, 2025

Dealership Rating
Employee Rating

Friendly staff. Short wait time and james thomas went above and behind. Super nice guy. More

by Laura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 17, 2025

Spitzer Toyota Monroeville responded

Thanks for sharing about your experience with Spitzer Toyota Monroeville. We appreciate your business and hope to see you again soon!

March 11, 2025

Dealership Rating
Employee Rating

Fast, efficient,professional service addressing every service need my Toyota required. Every person I met that day at the dealership was wonderful!!! More

by robert.swartzwelder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pat Reardon Service Manager

Mar 12, 2025

Spitzer Toyota Monroeville responded

Robert, Thank you for your business and this review. We're happy to hear Deana, Pat, and our service team was able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future.

February 26, 2025

Dealership Rating
Employee Rating

They got me scheduled right away, Charles Carter was great. Everyone I came into contact with was very nice. More

by jsnyder3304
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Carter

Feb 26, 2025

Spitzer Toyota Monroeville responded

Thank you for sharing your positive experience with us. Offering quality and efficient service is so important to us, and we are glad that Charles provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

February 21, 2025

Dealership Rating
Employee Rating

Deana Hicks made my experience a 5 star review. She was kind, compassionate and knowledgeable. She went above and beyond to help me navigate the registration process. I would recommend Spitzer Toyo More

by kelhurd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 21, 2025

Spitzer Toyota Monroeville responded

Thank you so much for your kind words for Deana, and for taking the time to leave us this wonderful feedback!

February 19, 2025

Dealership Rating
Employee Rating

The service team especially James Thomas are extremely helpful, pleasant, and knowledgeable. Mr Thomas always greets me by name, that is very rare in this day and age. More

by Mglasserscp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Thomas

Feb 19, 2025

Spitzer Toyota Monroeville responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that James and our team met your expectations. Thank you for choosing Spitzer Toyota Monroeville, we look forward to having you as a valued customer for many years to come!

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