My service advisor, Deana Hicks was great at
communicating all the problems that where found with my 2017 Tacoma!
communicating all the problems that where found with my 2017 Tacoma!
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by madlk
Service Price Transparency
Sep 13, 2024 -
Spitzer Toyota Monroeville responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Deana and our team, and we look forward to working with you again.
I had to take my Highlander in because the back gate
would not open. Had to replace both left and right hydraulic arms to the tune of $1600 (which I was not happy with AT ALL) because we did purchase a
would not open. Had to replace both left and right hydraulic arms to the tune of $1600 (which I was not happy with AT ALL) because we did purchase an extended warranty. However, Deana Hicks made my suffering a little easier. She was so friendly, pleasant, and sympathetic to my problem. She really made my day! And, she is a very bi part of the reason that I’ll be returning to Spitzer to purchase a new vehicle. She is certainly an asset to your organization!
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by Daisey1117
Service Price Transparency
Aug 06, 2024 -
Spitzer Toyota Monroeville responded
Daisey, Thanks for sharing your thoughts about your experience with Spitzer Toyota Monroeville. Deana and our team appreciate your business and hope to see you again soon!
Deanna Hicks kept me informed about the service to my
car. She is such a pleasant person!
car. She is such a pleasant person!
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by dneshoff
Service Price Transparency
Jun 14, 2024 -
Spitzer Toyota Monroeville responded
Thank you so much for leaving Deanna this amazing review! We are glad to hear that Deanna took exceptional care of you and your automotive needs. We are happy to know that she kept you informed on your car and was pleasant. Please do not hesitate to let us know how we may be of further service to you.
I’ve been dealing with Spitzer Toyota for many years now
and have always found the dealership and Service Department to be very professional and helpful. During my most recent trip I dealt directly with Ms.
and have always found the dealership and Service Department to be very professional and helpful. During my most recent trip I dealt directly with Ms. Deana Hicks who handled my service needs I highly recommend this dealership and Ms. Hicks.
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by ededwards587
Service Price Transparency
Jun 13, 2024 -
Spitzer Toyota Monroeville responded
We are incredibly grateful to have your patron at our store, Ededwards587! Your kind remarks and recommendation for Ms. Deana is pleasing to receive as we strive to provide the utmost quality service our guests deserve. If there is any other ways to meet your needs please do not hesitate to inform us. Safe travels until your next routine check!
Deana Hicks was very kind and considerate.
She was a pleasure to talk to and very friendly, helpful
She was a pleasure to talk to and very friendly, helpful
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by julsnie651
Jun 06, 2024 -
Spitzer Toyota Monroeville responded
Thank you for taking the time to share your thoughts on working with Deana and our team. We're glad to hear we delivered such a great experience!
I was greeted on the parking lot as soon as I got out of
my car and offered assistance. As usual, Deana Hicks greeted me and took care of my problem in a very timely manner. She is a great asset to your b
my car and offered assistance. As usual, Deana Hicks greeted me and took care of my problem in a very timely manner. She is a great asset to your business. Her customer service goes beyond the call of duty.
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by maximays
Service Price Transparency
Apr 24, 2024 -
Spitzer Toyota Monroeville responded
Thank you for leaving this wonderful review! Providing quality and efficient service is so important to us, and we are so glad that Deana's efforts could meet your satisfaction. We wish you the safest of travels until we meet again!
I was greeted as soon as i entered the service department
by James Thomas. I was kept up to date on my vehicle in a timely manner. Thanks again James for your professionalism.
by James Thomas. I was kept up to date on my vehicle in a timely manner. Thanks again James for your professionalism.
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by dayhoops1
Service Price Transparency
Apr 16, 2024 -
Spitzer Toyota Monroeville responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that James met your expectations. Thank you for choosing Spitzer Toyota Monroeville; we look forward to having you as a valued customer for many years to come!
Courteous and thorough.
Deanna Hicks was pleasant and knowledgeable. Took great care of the customer
Deanna Hicks was pleasant and knowledgeable. Took great care of the customer
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by DonC
Service Price Transparency
Mar 28, 2024 -
Spitzer Toyota Monroeville responded
Thank you so much for your kind words, Don, and for taking the time to leave us this wonderful feedback!
Deana Hicks continues to provide me with superior
customer service. Always pleasant and helpful THANKS
customer service. Always pleasant and helpful THANKS
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by Rgeorgelaird
Service Price Transparency
Mar 26, 2024 -
Spitzer Toyota Monroeville responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Deana here at Spitzer Toyota Monroeville to be a positive one. Please don't hesitate to reach out if you need anything else.
Great working with Deana Hicks at Spitzer Toyota .
Great service! I’m a long time customer
Great service! I’m a long time customer
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by Bbalas
Service Price Transparency
Mar 26, 2024 -
Spitzer Toyota Monroeville responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with Deana and the rest of our team and don't hesitate to let us know if we can be of further assistance.
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