Chris Rodriguez

I was pressured into buying a new car. I can’t afford it. My payments and loan are too high. I owned a 2020 Subaru Forester I loved. It only had 85,000 miles on it. I brought it in for I can’t afford it. My payments and loan are too high. I owned a 2020 Subaru Forester I loved. It only had 85,000 miles on it. I brought it in for service in the brakes and I was told by the manager I should buy a new car because my mileage was high and my warranty would end in a year. I drove my previous Subaru Forester to 215,000 miles before I traded it in. No reason to buy a new car. I have never bought a new car. I always buy used cars because that is all I can afford. I told them many, many times that I could not afford a new car. They kept pressuring me to buy a new car. The experience was so upsetting that somehow I ended up buying the new one. I never saw the sticker price and no one went over the loan amount with me. They spent a lot of time negotiating a monthly payment and I kept telling them I couldn’t afford it. The pressure was so high that somehow I ended up in the finance office signing documents that appeared in a huge desk screen and I couldn’t see anything. A week after buying the new car, the loan amount was $47,000!!! I was very upset and went back to the dealer. I told them I wanted my old car back which was still on the lot but they told me I couldn’t have it. The brakes had been fixed and paying for that service would have been affordable. The old car had been brought to the front of the dealership and I couldn’t see it outside the window. I pleaded with them to give me my older car back but they said they couldn’t do it. The pressure to trade in the one I bought for a Crosstrek although I continued to tell them I wanted my older car car back was so upsetting. They left me no choice but to buy the Crosstrek in a color I don’t like and a scratchy material I don’t like and no power seats and an interior I don’t like. After all this pressure, the general manager came over to the sales table twice to make sure I gave them a high rating on the survey. My payments went up to $622 per month an I have a loan amount for $40,000! I had to borrow money to make the first payment and my credit score went down 50 points. Every time I look at my new car I feel upset, angry and anxious. I’ve been so upset that I couldn’t fill out this survey. A lawyer friend told me to fill out the survey to see what Subaru would do. I hope that Subaru will make this right and put me in a car that I can afford. More

by stephaniepetkanas Verified Customer Verified Customer

Print

Every time we come here everyone is very friendly and eager to assist you with anything. Service is always very quick and thorough. I love the videos they do as they go over your car. They are very infor eager to assist you with anything. Service is always very quick and thorough. I love the videos they do as they go over your car. They are very informative. More

by clydestephens63 Verified Customer Verified Customer

Print

Best customer service I’ve experienced in years. From the way staff handles customers even in the mechanical shop the technicians are respectful and knowledgeable. From the way staff handles customers even in the mechanical shop the technicians are respectful and knowledgeable. More

by Wesspear Verified Customer Verified Customer

Print

The sales man was vary personal and took good care of us and was vary professional and was vary professional More

by dnies125 Verified Customer Verified Customer

Print

The work was done in a timely manner. Service writer was professional and informative. I have nothing else to add Service writer was professional and informative. I have nothing else to add More

by filly4x4 Verified Customer Verified Customer

Print

They are willing to talk with you about a deal. Service department has always been good to work with. They follow up with you after a Service appointment or a new purchase Service department has always been good to work with. They follow up with you after a Service appointment or a new purchase More

by rheimer Verified Customer Verified Customer

Print

I would advised the used car sales department that its the customers money not theirs. And noted that Wife and have excellent credit and could have bought any car on your lot . Noted your lot fee is way t the customers money not theirs. And noted that Wife and have excellent credit and could have bought any car on your lot . Noted your lot fee is way to excessive $1200 dollars is ridiculous. More

by charlesstroup785 Verified Customer Verified Customer

Print

Dealership slipped in $4000 worth of warranties that i specifically said i didn’t want twice. It was a four hour ordeal. I wasn’t actually wanting to buy a car that day but because it was the last day of specifically said i didn’t want twice. It was a four hour ordeal. I wasn’t actually wanting to buy a car that day but because it was the last day of the month i was pressured. I wanted to come back the following day because I had my granddaughter with me. They told me it would be quick. Took 4 hours instead of 2 like they said by the time I left I was frazzled and needed to leave I was stranded because my husband had an appointment also….. just bad service overall. Though the next day it was removed it shouldn’t have been applied at all. I said no my husband said no and still was applied. I’m sure someone was hoping we would never notice. Just bad behavior from a grown man. Just watch yourself. Double and triple check everything. And then check again. More

by dewesley311 Verified Customer Verified Customer

Print

I was taken care of by Allison til I arrived at dealership. Christian was very nice but lacks follow up. I had an issue with my tires and this will be solved on the 2nd. dealership. Christian was very nice but lacks follow up. I had an issue with my tires and this will be solved on the 2nd. More

by filly4x4 Verified Customer Verified Customer

Print

Always helpfull, timely, attentive, with a positive attitude and pleasant demeanor. Fantastic service center. Five star all the way attitude and pleasant demeanor. Fantastic service center. Five star all the way More

by kharpert1 Verified Customer Verified Customer

Print