Declan Cohen
Declan Cohen at Otto Cadillac

Declan Cohen | Page 9

Sales Consultant

Otto Cadillac

1769 Central Ave
Albany, NY 12205

Contact Me
5.0
368 Reviews

Dealership Experience

12 yrs, 3 mos

Industry Experience

12 yrs, 3 mos

Specialties & Trainings

Cadillac Certified Sales Consultant

5.0

368 Reviews

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368 Reviews of Declan Cohen

September 07, 2024

Dealership Rating
Employee Rating

F a n t a s t I c. V e r y H a p p y More

by john.w.swedish
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ian Maher

August 18, 2024

Dealership Rating
Employee Rating

They did an average job, they did not go out of their way to make it an awesome experience More

by clohne
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Ian Maher, Michael Caccese

Aug 19, 2024

Otto Cadillac responded

Carol, I am sorry to hear that you had a less than satisfying experience while working with our sales team. Otto Cadillac has been in business for over 40 years and we always strive to provide world class customer service to each and every customer. It sounds like this time we missed the mark. I would like to discuss your sales experience with you to see where we could improve and what we could have done to make your review 5 stars instead of 3. My contact information is below. I look forward to hearing from you. and we sincerely appreciate your business. Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

August 05, 2024

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Employee Rating

Exceptional experience. Declan was so knowledgeable, responsive, and helpful. He quickly helped me find and get the exact car that I wanted. He helped me through some spe More

by David T
Sales Price Transparency
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Recommend Dealer
Yes

August 04, 2024

Dealership Rating
Employee Rating

Efficient accommodating clean friendly,lot is a little cramped. dealership does a good job keeping customers comfortable. More

by randycrapser74
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Ian Maher

August 03, 2024

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Employee Rating

Well organized. Intentions to satisfy Customer All the time. Communication is a priority 24/7/365. More

by jbwoncar
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ian Maher

June 23, 2024

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Employee Rating

Great people and excellent care but went to have something fixed and left with them stating it was fixed and was not. Also not happy that I have to have things fixed already when a brand new car. More

by kristine.wanmer
Finance Experience
Recommend Dealer
Yes
Jun 26, 2024

Otto Cadillac responded

Kristine, I am very sorry to hear about the issues you ran into with your vehicle and with our service department. Otto Cadillac has been in business for over 40 years and customer satisfaction has always been paramount. It appears that we fell short of that this time. I would like to apologize on behalf of our entire staff. Please contact me directly if you have any issues getting your repairs completed. Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

June 19, 2024

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We had a great experience from beginning to end. Everyone was very accommodating, kind and thoroughly explained all steps of the process. More

by laurenleljedal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ian Maher, Sean MacWhinnie , Brett

June 19, 2024

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Employee Rating

They were very punctual with getting me approved and also helpful with coordinating everything. They were all so very friendly More

by lataunyaice
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

June 12, 2024

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Gave me $4000 more than what other dealers in the area offered me for my trade in. Had me in & out in 40 minutes! Thank you Otto Cadillac! More

by codyhenthorn56
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ian Maher, Steve LeMon

June 11, 2024

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Employee Rating

Great right from the minute we walked in. From our test drive to purchase Steve and Declan were awesome to work with and Ian definitely knows his Cadillac! More

by nmiddleton721
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ian Maher, Steve LeMon

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