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Dee Dhanraj

Overview Reviews (539)

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Dee Dhanraj

Dee Dhanraj | Page 23

Service Manager

White Bear Acura Subaru

3525 N Highway 61
Vadnais Heights, MN 55110

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4.3

539 Reviews

Overview Reviews (539)

4.3

539 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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539 Reviews of Dee Dhanraj

April 18, 2021

Dealership Rating

Employee Rating

Great service. Quick and thorough. I was pleased by the number of available appointments, options for a rental vehicle. It also looks like one Of the fixes I requested has been fixed - after having tried t number of available appointments, options for a rental vehicle. It also looks like one Of the fixes I requested has been fixed - after having tried to get good fixed in last 10 years. More

by chantaly

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Peng Lee

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Apr 19, 2021 -

White Bear Acura Subaru responded

We're glad our service team was able to provide a good experience for you. Thank you for your support!

April 16, 2021

Dealership Rating

Employee Rating

excellence and competence personified in all aspects of vehicle maintenance. drive-in service without appointment is very desirable for an uncertain schedule. highly appreciated! thank you! vehicle maintenance. drive-in service without appointment is very desirable for an uncertain schedule. highly appreciated! thank you! More

by TIMSCHWEIK

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Greg Nichols, Ue Vang , Matt Hanson, Peng Lee

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Apr 17, 2021 -

White Bear Acura Subaru responded

We're glad your had a good service experience with us. Thank you for your support!

April 12, 2021

Dealership Rating

Employee Rating

Excellent service!!!!! Thanks. Very professional. Kept me informed on the progress of the work that needed to be done. Work was accomplished in a timely manner. Kept me informed on the progress of the work that needed to be done. Work was accomplished in a timely manner. More

by Subaru customoer

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Apr 13, 2021 -

White Bear Acura Subaru responded

We're glad our team was able to provide a good experience for you and that they were able to get you back on the road in a timely manner while also keeping you informed. Thank you for your support.

April 12, 2021

Dealership Rating

Employee Rating

Easy to work with, got the car in and the work done asap! Highly recommend WBL Subaru!! You will not go wrong with this dealership! Highly recommend WBL Subaru!! You will not go wrong with this dealership! More

by ROGER.LINDA66

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Apr 13, 2021 -

White Bear Acura Subaru responded

Thank you for your kind words, we really appreciate them! We're glad our service team was able to provide a good experience for you and that they were able to get you back on the road in a timely manner. Thank you for your support.

April 04, 2021

Dealership Rating

Employee Rating

Easy to schedule, drove up and my vehicle was taken immediately for service. I was on my way within half an hour. The staff is extremely friendly, listens to your concerns, and provides solutions Too immediately for service. I was on my way within half an hour. The staff is extremely friendly, listens to your concerns, and provides solutions Too bad not all dealerships rise to this level of competence! More

by Deacon Darell

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Greg Nichols, Luke Lien, Ue Vang , Jake Buckles, James Burton, Matt Hanson, Peng Lee, Nicole Love, Jesse Wood

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Apr 05, 2021 -

White Bear Acura Subaru responded

We're glad our team was able to provide a good experience for you. This is the high standard that you can always expect from us. Thank you for your support.

April 03, 2021

Dealership Rating

Employee Rating

My experience with White Bear Subaru has been solely with their service department, I have always had excellent service, given by excellent staff, and extremely accommodating, Always a very pleasant experi their service department, I have always had excellent service, given by excellent staff, and extremely accommodating, Always a very pleasant experience! More

by frnkphelps

Recommend Dealer

Yes

Other Employees Tagged: Greg Nichols, Luke Lien , James Burton, Matt Hanson, Peng Lee, Nicole Love

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Apr 05, 2021 -

White Bear Acura Subaru responded

We're glad our service team has always been able to provide a good experience for you. Thank you for your continued support!

April 02, 2021

Dealership Rating

Employee Rating

This is my second Subaru. The first one I bought in 2005 from WBASubaru. It is a 2005 Legacy GT and I have that car for sale and it is very popular, 8 ad responses in 1 day and I priced it above KBB. The from WBASubaru. It is a 2005 Legacy GT and I have that car for sale and it is very popular, 8 ad responses in 1 day and I priced it above KBB. The staff in service, particularly "D" has been outstanding and the loaner policies are great. Mo in sales is outstanding and found me a hard to find car and delivered it on time. More

by Clay

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Mohammad Hawili, Sales

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Apr 05, 2021 -

White Bear Acura Subaru responded

We're glad Dee and Moe were both able to provide a good experience for you and that Moe was able to help find the right car for you. Thank you for your support and congratulations on your new car. Good luck in selling you '05 Legacy!

March 28, 2021

Dealership Rating

Employee Rating

The dealership is easy to work with and the wait time was minimal. They’ve always had a loaner car available at my request and get back to me within a reasonable time. minimal. They’ve always had a loaner car available at my request and get back to me within a reasonable time. More

by nhoppe

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Greg Nichols , Matt Hanson

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Mar 29, 2021 -

White Bear Acura Subaru responded

We're glad you've always had a good experience with us and that our service team have always been able to get you back on the road in a timely manner. Thank you for your continued support.

March 26, 2021

Dealership Rating

Employee Rating

2 decades of splendid service, but when my car stopped functioning mid-trip! this winter White Bear Subaru said there was nothing wrong with the car - just that the computer running all of the car functi functioning mid-trip! this winter White Bear Subaru said there was nothing wrong with the car - just that the computer running all of the car functions does not work in cold weather. With that they sent me off. In subsequent inquiries about the service, I reported this incident expecting someone would respond. No one has. Apparently, if the ratings are not 5-=star, they are ignored. That is my definition of poor service and even worse management that does not follow up on LOYAL customer complaints. More

by perryh0

Verified Customer

Customer Service

Recommend Dealer

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Mar 26, 2021 -

White Bear Acura Subaru responded

Our service director has tried reaching out to you regarding this issue. We are very concerned as to why you haven't been followed up with. A search of your name doesn't show anything in our system. Could you provide your best form of contact in a private response so we can reach out to you?

Mar 26, 2021 -

White Bear Acura Subaru responded

Thank you for your response Perry. We have forwarded this to Donovan for further investigation and we will reach out to you when we know more. Again, we apologize for your experience and we are taking this matter very seriously.

Mar 26, 2021 -

perryh0 responded

Sent to Donovan Feb 25: Hi Donovan, Thanks for asking My experience was extraordinarily disappointing. Here’s why BACKGROUND: My 2020 Forester is has - 4,000 miles after 13 months due to COVID-caused working at home and driving my summer car ( Miada that I drive weather permits for top-down driving). MOST OF THE MILES SO FAR COME FROM the Subaru was being driven last year Jan -April and recently this past Dec and Jan. THE PROBLEM: I brought my Forester in to find out why when driving it would 1) suddenly shift into low gear and stay there with a max speed of about 20MPH 2) refuse to restart without considerable coaxing. 3) activate all the dash warning lights flashing. 4) display The CHECK ENGINE light keeping the transmission was stuck in the [S] mode. THE BIGGER PROBLEM: I made an appointment with the idea that I had a bad battery. I was told 1) there is nothing wrong with your car. 2) I was told Subaru computers on board could not handle the cold! (and that Toyotas had the same problem). 3) Full battery charge was necessary but that there was nothing wrong with the battery. I wondered how Subaru expected to sell cars in Minnesota if they could not handle cold weather. Your records will show that my family has bought several Subarus from White Bear Acura Subaru over at least 20 years. Never had a problem with weather just as cold or colder. Until now. I do not feel that there is nothing wrong with my car. There is. Perhaps there is nothing wrong with the battery except that it is not up to the challenge of maintaining charge in the cold. Is a better battery something I should consider? perry hackett

March 12, 2021

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Employee Rating

Car was not fixed first time. Car had to go back one day later. Was treated rudely . Waited 15 min before being acknowledged was treated better upon car pick up. later. Was treated rudely . Waited 15 min before being acknowledged was treated better upon car pick up. More

by ANDER250

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

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Mar 16, 2021 -

White Bear Acura Subaru responded

We're sorry you had this experience. Would you be able to provide your name/VIN/phone number in a private response so we can look further into your situation?

Mar 16, 2021 -

ANDER250 responded

No. Did speak to a manager about it and do not want to be further bothered.