DeeAnn S | Page 2

O'Steen Acura of Athens responded

We appreciate your kind words about our communication and the welcoming approach of our service tech. We’re glad you found the lounge comfortable and enjoyed the snacks while your Volvo was being serviced.

O'Steen Acura of Athens responded

Thank you for your feedback! We’re thrilled to hear that our service team was knowledgeable, helpful, and provided you with a great experience. We also appreciate you bringing your concerns regarding the spare tire kit to our attention. We understand how frustrating it can be to learn about an available option after the fact, especially when the pricing and installation costs did not match what you were originally quoted. Your feedback is valuable and will be shared with our team so we can improve how we communicate available accessories and pricing with our customers from the beginning. Thank you for choosing O'Steen Acura of Athens and for taking the time to share both your kind words and constructive feedback. We appreciate the opportunity to learn and improve, and we hope to continue serving you in the future.-AS

O'Steen Acura of Athens responded

Thank you for taking the time to share your feedback. We're thrilled to hear that Lilly, Dee, and Nick provided you with such a positive experience and were helpful throughout your visit. We truly appreciate your recommendation and will be sure to recognize them for their outstanding service. We are also sorry to hear that your experience in finance did not meet your expectations. We strive to ensure every customer feels informed, comfortable, and respected throughout the entire process. Your comments regarding the warranty presentation and communication are important to us, and we will share your feedback with our management team for review. Thank you again for your business and for providing us with valuable insight. We appreciate the opportunity to improve and hope to serve you again in the future.-AS

O'Steen Acura of Athens responded

We’re grateful you highlighted DeeAnn’s exceptional support and our technician’s thorough inspection of your Honda Pilot. Thank you for your kind words and we look forward to assisting you again.