Deion Thomas

Five Star Subaru of Grapevine responded

Thank you, QuocN! Understanding your vehicle's needs is important, and we're glad Deion was able to explain everything so clearly and quickly. Providing that 'extra effort' in customer service is what we strive for every day. We appreciate your business and look forward to seeing you next time at Five Star Subaru. Reach us at 817-438-1700. Take care, Jakob Ritter, Service Director

Five Star Subaru of Grapevine responded

Danny, Our team at Five Star Subaru works hard every day to provide a level of service that shows we truly care, and it’s so rewarding to know you experienced just that. Thank you for the 5-star review and for recognizing our efforts. Safe travels, and let us know when you need another appointment at 817-438-1700. Take care, Jakob Ritter, Service Director

Five Star Subaru of Grapevine responded

Tony, From the initial test drive to your first oil change, We’re so happy every part of your journey with us at Five Star Subaru has been a great one. We’ll be sure to share your kind words with our entire staff. When you need our vehicle advice, please reach us at 817-438-1700. Congratulations on your new car! Best regards, David Cheney, General Sales Manager.

Five Star Subaru of Grapevine responded

We’re thrilled you enjoyed the easy online booking, i.pareja, and reasonable service time. Thank you for the great feedback! When you need our advice or another appointment, we look forward to your call at 817-438-1700. Take care, Jakob Ritter, Service Director

Five Star Subaru of Grapevine responded

Thank you for the wonderful feedback, Pyrofromthebarrio! It’s great to hear that Deion’s communication and text updates made your experience a positive one. We appreciate your honest feedback about the loaner process as it helps us improve our service. We’re glad your Subaru is running like new again. Thank you for choosing Five Star Subaru. We look forward to hearing from you at 817-438-1700. Best regards, Jakob Ritter, Service Director

Five Star Subaru of Grapevine responded

Miozotisg22tx, It is great to hear that we were able to provide the efficient service you deserve! We take pride in offering fair pricing and ensuring all eligible company discounts are honored seamlessly for our customers. We are glad our team made you feel welcome and that your maintenance was completed promptly. Thank you for choosing Five Star Subaru for your vehicle needs—we look forward to seeing you at your next service appointment! Let us know when to expect you at 817-438-1700. Take care, Jakob Ritter, Service Director

Five Star Subaru of Grapevine responded

Thank you so much, Ray and Lugene, for recognizing so many of the staff at Five Star Subaru. We are focused on complete customer satisfaction and appreciate your kind endorsement. Reach out to 817-438-1700 when you need our advice or expertise again. Safe travels, Jakob Ritter, Service Director

Five Star Subaru of Grapevine responded

Ncjones84, Customer satisfaction is the focus at Five Star Subaru. Thank you for recognizing Deion and Lorenzo's efforts during your visit. Reach out to our team at 817-438-1700 for vehicle advice any time. Safe travels, Jakob Ritter, Service Director

Five Star Subaru of Grapevine responded

Thank you, Caitlin, for taking the time to share your experience in the Five Star Subaru service center. It is great to know Deion and the team were able to get you back to your travels. Should you need advice along the way, reach out to 817-438-1700. Safe travels and thanks again for stopping by our dealership. Best regards, Jakob Ritter, Service Director

Five Star Subaru of Grapevine responded

Lawrence, Thank you for your loyal business in the Five Star Subaru service center! Deion, Tyler, and our entire team appreciate the opportunity to help with your vehicle care. Between visits, reach out to 817-438-1700 for automotive advice. Safe travels and please stay in touch. Best regards, Jakob Ritter, Service Director