Demetria Jackson | Page 2

Buying a new car was never easier than when we purchased a car from Heritage Hyundai Towson. I have never seen so many customers at a dealership in my life and I can only think it is because of the customer a car from Heritage Hyundai Towson. I have never seen so many customers at a dealership in my life and I can only think it is because of the customer service that went above and beyond, from helping us park to chatting with us while we waited. Our salesmen Jack CoCo Sr. was eager to make us feel welcome and ensured we left happy. Demetria, not only walked us through all the forms and finance portions, she went back through everything to ensure we got every possible rebate and the absolute lowest interest rate. Really cannot say enough good things about our experience here. After spending a previous weekend traveling to dealerships all over Maryland, I can honestly say that Jack and Demetria are the best out there. More

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Stan, Rodney, and Demetria were awesome throughout the entire process of purchasing a new vehicle and in any follow up questions we had afterwards. Stan was extremely helpful, informative, and professi entire process of purchasing a new vehicle and in any follow up questions we had afterwards. Stan was extremely helpful, informative, and professional. He made sure we considered the pros/cons, discussed all of the options, and addressed all of our concerns without being pushy or overbearing. Stan treated us with empathy and not just as "another customer". He walked through each of the car's features with us, explaining how they worked. After our purchase, we ran into an issue where the instructions for a specific feature were missing information and after asking Stan about it, he promptly followed up addressing the missing information and answering our question. If you have the option, would definitely recommend Stan hands down. Although there were some complications with availability of the Trim we were initially looking for, Rodney personally worked with us to find a solution that was more than fair. He didn't have to, but he went out of his way to ensure we were happy with both our new purchase and with the experience at Heritage Hyundai. It's rare to see someone go the extra mile in customer service, especially in the current car market, but Rodney did so, and we are happy he did. Demetria helped us through all of the purchase paperwork and extended warranty/add-on options, making what is usually a tedious and trying process instead into an enjoyable experience. She ensured we were fully informed of the options and then tailored a package to suit our needs without trying to push the options we didn't want. Definitely recommend Stan, Rodney, and Demetria! More

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Willing to work out sales to the advantage of customer. Professional staff. Patient and great teamwork. Professional staff. Patient and great teamwork. More

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Sean provided excellent service. He was well informed about the vehicle's features and capabilities. Car was fairly priced and professionally detailed. He was well informed about the vehicle's features and capabilities. Car was fairly priced and professionally detailed. More

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It was welcoming. Nice customer service. Jack Coco Sr. was great sales Rep. He knows what is he doing. Keep doing good. Good luck Nice customer service. Jack Coco Sr. was great sales Rep. He knows what is he doing. Keep doing good. Good luck More

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Randall went above and beyond. We drove to different dealerships in the area, test drove multiple vehicles. He never complained or made me feel pressured to make a purchase. He had We drove to different dealerships in the area, test drove multiple vehicles. He never complained or made me feel pressured to make a purchase. He had great patience, and genuine feedback. I would recommend working with him again. More

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Jack Sr. and Demetria were friendly, professional and helpful. They made the car buying experience painless and we felt looked after. and Demetria were friendly, professional and helpful. They made the car buying experience painless and we felt looked after. More

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Heritage provided one of the best car buying experiences I have ever had. Jack Coco arranged a stress-free purchase and went out of his way to take care of all details efficiently, including calling my insu I have ever had. Jack Coco arranged a stress-free purchase and went out of his way to take care of all details efficiently, including calling my insurance company so I didn’t have to do it myself. He arranged the loan and patiently explained the features of my new Kona as we went for a test drive. He made the experience a pleasure. More

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Very patient to explain all the features and took the time to make sure we were comfortable with everything. Such a smooth buying experience! time to make sure we were comfortable with everything. Such a smooth buying experience! More

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Jack Coco Sr made our car buying experience so pleasant and we are grateful for his personal attention and consideration. We would highly recommend Jack Sr. To anyone looking for a quality car buying exper and we are grateful for his personal attention and consideration. We would highly recommend Jack Sr. To anyone looking for a quality car buying experience. Keith O’Connor and Demetria Jackson were such a pleasure to work with and worked so hard to meet our needs and put us in our new car. Thank you to Jack and the Heritage Hyundai family for their help! More

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