Demetria Jackson

All around a great experience. I found this dealer by word of mouth. They gave me the best price from all the dealers. Roman was great at providing me with the best savings option I found this dealer by word of mouth. They gave me the best price from all the dealers. Roman was great at providing me with the best savings option based on my situation. Herb was patient and great at answering all my questions. Demetria at finance gave me the options and was zero percent pushy. She let me think about how to proceed. Everyone I had contact with was amazing. The dealer was nice, clean and very well set up. Parking was a little tight but it was busy and it flowed. I really can’t say enough good comments about them. Even the follow up was just the right amount. Definitely recommend Heritage Hyundai if you are in the market. More

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I've been a customer with Heritage Hyundai since 2017 and have been leasing my vehicles ever since. Whenever it's time to renew my vehicle, i have nothing but the best experience. This time, James and Javier have been leasing my vehicles ever since. Whenever it's time to renew my vehicle, i have nothing but the best experience. This time, James and Javier picked out a beautiful new Tuscan for me, and Javier had it ready for a test drive upon my arrival. Damian was super helpful in working some magic to get the best deal. Picking out a new car can be overwhelming and take some time, but from chatting with Javier while waiting for applications to go thru and then getting help from Jack to update/setup the Bluelink.. to signing documents with Demetria in financing to get all the paperwork completed, the experience was seamless and stress free! The customer service here is top notch! More

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I had no intentions in purchasing a new car until my 2015 Hyundai Sonata Hybrid repairs was going to exceed the amount that I owed on the car. It only made sense to do a trade-in and purchase a new car. Well Hyundai Sonata Hybrid repairs was going to exceed the amount that I owed on the car. It only made sense to do a trade-in and purchase a new car. Well, I found out that it would create $7,000 of negative equity. My Credit Union gave me $24,000 to purchase a new car but I had to pay off the $7,000 on a separate tab; which would have made two loans. I went to my neighborhood dealership..... Heritage Hyundai Towson. I was introduced to Austin, who was my car representative at 801 York Rd location. He was calm (not pushy), friendly, professional, patient, knowledgeable, and a diligent representative with many years of car dealership experience. He and his finance team (Demetria L. Jackson) worked those numbers to payoff my negative equity and allow me to drive off in a 2025 Hyundai Elantra SEL that night. Thank you for your dedication and amazing job...well done! P.S. Within the next two months, this team will work with my son who is a Freshman in College purchase his first car. We are all excited. Thank you again... :) More

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We had an appt with a salesperson after I had emailed a spoken with him about the exact car I wanted and the price I was willing to pay. When we arrived, the salesperson was not available, so we were pass spoken with him about the exact car I wanted and the price I was willing to pay. When we arrived, the salesperson was not available, so we were passed to Herb. Herb informed us that the car we wanted was not on the lot and there was no way we could get what we wanted for the price that had been agreed upon. The manager came over and offered a fantastic deal for a car that was on the lot but not in the interior color we wanted, so we ended up leaving. Herb followed up with us, apologizing. He followed up again the next day asking if we had found what we wanted, and I informed him I put a deposit on one in transit. Herb informed me that the car I wanted had been brought to their lot and the Manager said that if we wanted it that day, he would give us that fantastic deal he was offering for the car we didn't want. Herb started the paperwork in advance to decrease our time at the dealership. We financed the minimum to get the discount included in the managers offer. We met with Bintu in finance and she was great. Her manager was able to find a discount for an additional warranty (on the electronic components). Bintu was very pleasant and helpful and our experience with her was wonderful. Our experience with Herb was also wonderful. I am pretty sure the initial salesperson we spoke with was terminated, and I imagine it was due to making promises that more experienced salespeople would never have made. Herb was definitely looking out for us and we LOVE our new car! More

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We were happy working with Tom to buy our first electric car. He was very understanding with what we were looking for. car. He was very understanding with what we were looking for. More

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Tom is top tier in my opinion. He is knowledgeable, patient, respectful and responsive. After researching and test driving several vehicles, we knew that we were looking for an Ion He is knowledgeable, patient, respectful and responsive. After researching and test driving several vehicles, we knew that we were looking for an Ionic5 and had been to several dealerships ( some with no haggle pricing) but we did not have a good feeling about the bottom line. I looked online and found that Heritage had several Ionic5’s in stock. We drove to Towson and had the great fortune of finding the right dealer and precisely the right salesperson Tom Hamme. I believe it takes a great dealer to employ great people. Tom worked patiently with us to get the right car at the right price. Do yourself a great favor to get a winning team, work with Tom Hamme to hammer out your vehicle details. Then work with Demetria Jackson to help you navigate the paperwork. Tom Hamme and Demetria Jackson were absolutely amazing to work with, finding the right car at the right price and then getting through all the pages of the contract. We felt like we understood the process. I will definitely work with them again! I have already told my family, friends, neighbors and colleagues about the ease and straightforward approach to gettIng our car. More

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Top notch experience at Heritage Hyundai Towson, all made possible by Stan. From the start, Stan was very accommodating of our late arrival due to traffic and had the vehicle we were interested in ready to t possible by Stan. From the start, Stan was very accommodating of our late arrival due to traffic and had the vehicle we were interested in ready to test drive without delay. Although the 2024 Palisade sells itself, during the test drive, Stan gave great information about the vehicle that made my wife and I very comfortable with the impending decision. Heritage gave fair value for our trade in which made it easy to say “yes” when presented with the out the door price. There was no need to waste time with haggling for a better deal. A great deal was presented to us from the jump. Stan moved quickly and efficiently through the paperwork process while making sure we understood everything we were signing. The finance team also provided great service and got us out the door quickly. We couldn’t be happier with our 2024 Palisade and the service provided by Stan and the team at Heritage Hyundai Towson. More

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Good service, very nice show room, I liked dealing with Stan Gabrovski he knows what he is selling. Stan Gabrovski he knows what he is selling. More

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I was very pleased in dealing with Tom. He was very patient in working with me. I highly recommend him to anyone who is interested in a Hyundai! He was very patient in working with me. I highly recommend him to anyone who is interested in a Hyundai! More

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Had an excellent experience purchasing a hybrid Tucson with Bristol and the finance team at Heritage Towson. Bristol was patient, listened to my needs, answered my questions and worked to make the entire with Bristol and the finance team at Heritage Towson. Bristol was patient, listened to my needs, answered my questions and worked to make the entire process seamless. He also did so without applying pressure. Easy recommend for anyone to check with Heritage Towson as a part of their car shopping process. And the Tucson is a dream to drive. More

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