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Demetrio Castaneda
Demetrio Castaneda at Corwin Ford of Tri-Cities

Demetrio Castaneda | Page 3

QuickLane Service Advisor

Corwin Ford of Tri-Cities

1225 Autoplex Way
Pasco, WA 99301

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4.7
41 Reviews
4.7

41 Reviews

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41 Reviews of Demetrio Castaneda

January 31, 2026

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Employee Rating

Great customer service and they keep me informed while serving my vehicle. Would definitely recommend them. More

by AKADUCK1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Journey Dewey

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Jan 31, 2026

Corwin Ford of Tri-Cities responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Corwin Ford of Tri-Cities. We look forward to having you as one of our valued customers for many more years to come! Angela Hancock, Service Manager

January 29, 2026

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Employee Rating

I like the people there at Corwin, I have a long standing relationship with a few of them and they always help me out when possible More

by PALOMJE85
Recommend Dealer
Yes

Other Employees Tagged: Jose Larios, Jesse Gutierrez, Niko Armijo

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Jan 29, 2026

Corwin Ford of Tri-Cities responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Corwin Ford of Tri-Cities. Angela Hancock, Service Manager

January 26, 2026

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Employee Rating

I have always been happy with the great service. And will continue to go there More

by RP.STRAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Doug Butler, Allan Cardenas

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Jan 26, 2026

Corwin Ford of Tri-Cities responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Corwin Ford of Tri-Cities. Angela Hancock, Service Manager

January 25, 2026

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Employee Rating

I sat for 3 hours waiting for my vehicle for basic maintenance. Had a 9:45 appointment and others walked in and out while I waited and waited. An hour job took 3 hours... More

by M7SLEDDUDE
Recommend Dealer
No

Other Employees Tagged: Demetrio Castaneda

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Jan 26, 2026

Corwin Ford of Tri-Cities responded

Thank you for your service review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Angela Hancock, Service Manager

Jan 26, 2026

Corwin Ford of Tri-Cities responded

Thank you for your service review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Angela Hancock, Service Manager

January 19, 2026

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Employee Rating

Demetrio was very pro, great detailed explanations, great followup with recommendations and options! I'll search him out next time I bring the truck in! More

by Nick
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Service Time
Service Communication
Recommend Dealer
Yes
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December 07, 2025

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Demetrio checked me in quickly and kept me informed on the work being done on my truck. Truck was done with in estimated time. More

by JOEASAENZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Allan Cardenas

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Dec 07, 2025

Corwin Ford of Tri-Cities responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Corwin Ford of Tri-Cities! Angela Hancock, Service Manager

December 03, 2025

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Employee Rating

Great service, quick lane is a fantastic concept. Tech's where very thorough loved the report printout More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 03, 2025

Corwin Ford of Tri-Cities responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Angela Hancock, Service Manager

November 28, 2025

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Employee Rating

Demetrio provided excellent customer service, ensuring that I understood the services and cost. The text sending me videos and explanations of what was being done was absolutely amazing. More

by VBETHO
Recommend Dealer
Yes

Other Employees Tagged: Demetrio Castaneda

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Nov 28, 2025

Corwin Ford of Tri-Cities responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Angela Hancock, Service Manager

November 26, 2025

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Employee Rating

We love how you handle things. You call to let us know what is going on and we appreciate that. Keep up the good work. More

by pamelamunsch380
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Doug Butler, Kevin Cornejo, Noah Benavides, Josue Alvarez, Cristian Mendez, Tina Beaver, Doug Butler

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Nov 26, 2025

Corwin Ford of Tri-Cities responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Corwin Ford of Tri-Cities. Angela Hancock, Service Manager

November 20, 2025

Dealership Rating
Employee Rating

Having to call last minute to fix my truck. They took care as always and got me back n the road. Thank you More

by tcs71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jesse Gutierrez, Juan Orozco, Kevin Cornejo, Noah Benavides, Josue Alvarez

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Nov 20, 2025

Corwin Ford of Tri-Cities responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Corwin Ford of Tri-Cities. Angela Hancock, Service Manager

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