Demetrio Castaneda
Demetrio Castaneda at Corwin Ford of Tri-Cities

Demetrio Castaneda | Page 4

QuickLane Service Advisor

Corwin Ford of Tri-Cities

1225 Autoplex Way
Pasco, WA 99301

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4.8
48 Reviews
4.8

48 Reviews

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48 Reviews of Demetrio Castaneda

January 25, 2026

Dealership Rating
Employee Rating

I sat for 3 hours waiting for my vehicle for basic maintenance. Had a 9:45 appointment and others walked in and out while I waited and waited. An hour job took 3 hours... More

by M7SLEDDUDE
Recommend Dealer
No

Other Employees Tagged: Demetrio Castaneda

Jan 26, 2026

Corwin Ford of Tri-Cities responded

Thank you for your service review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Angela Hancock, Service Manager

January 19, 2026

Dealership Rating
Employee Rating

Demetrio was very pro, great detailed explanations, great followup with recommendations and options! I'll search him out next time I bring the truck in! More

by Nick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 07, 2025

Dealership Rating
Employee Rating

Demetrio checked me in quickly and kept me informed on the work being done on my truck. Truck was done with in estimated time. More

by JOEASAENZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Allan Cardenas

Dec 07, 2025

Corwin Ford of Tri-Cities responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Corwin Ford of Tri-Cities! Angela Hancock, Service Manager

December 03, 2025

Dealership Rating
Employee Rating

Great service, quick lane is a fantastic concept. Tech's where very thorough loved the report printout More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 03, 2025

Corwin Ford of Tri-Cities responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Angela Hancock, Service Manager

November 28, 2025

Dealership Rating
Employee Rating

Demetrio provided excellent customer service, ensuring that I understood the services and cost. The text sending me videos and explanations of what was being done was absolutely amazing. More

by VBETHO
Recommend Dealer
Yes

Other Employees Tagged: Demetrio Castaneda

Nov 28, 2025

Corwin Ford of Tri-Cities responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Angela Hancock, Service Manager

November 26, 2025

Dealership Rating
Employee Rating

We love how you handle things. You call to let us know what is going on and we appreciate that. Keep up the good work. More

by pamelamunsch380
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 26, 2025

Corwin Ford of Tri-Cities responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Corwin Ford of Tri-Cities. Angela Hancock, Service Manager

November 20, 2025

Dealership Rating
Employee Rating

Having to call last minute to fix my truck. They took care as always and got me back n the road. Thank you More

by tcs71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 20, 2025

Corwin Ford of Tri-Cities responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Corwin Ford of Tri-Cities. Angela Hancock, Service Manager

November 19, 2025

Dealership Rating
Employee Rating

Demetrio Castaneda did a very good in making this servicing successful. I had a concern about a noice coming from my vehicle. The Corwin team found the source of the problem and fixed it in a timel More

by RTJMAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 20, 2025

Corwin Ford of Tri-Cities responded

Thanks for sharing your thoughts about your experience with Corwin Ford of Tri-Cities. We appreciate your business and hope to see you again soon! Angela Hancock, Service Manager

November 12, 2025

Dealership Rating
Employee Rating

They did exactly what was asked and very professional Showed up on time and drop off was the estimated time they relayed More

by brian_w_morgan
Recommend Dealer
Yes

Other Employees Tagged: Demetrio Castaneda

Nov 13, 2025

Corwin Ford of Tri-Cities responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Angela Hancock, Service Manager

November 02, 2025

Dealership Rating
Employee Rating

Great customer service. They are informative and professional. Highly recommended for all auto related needs. More

by John M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 03, 2025

Corwin Ford of Tri-Cities responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Corwin Ford of Tri-Cities. Angela Hancock, Service Manager

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