Denise Rice | Page 14

Shayla was very friendly and made sure everything was done right! No complaints at all done right! No complaints at all More

by GUIDO4377 Verified Customer Verified Customer

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From the time I bought my car and when I had it serviced the experience was great and the employees were friendly and professional the experience was great and the employees were friendly and professional More

by HANKVARLEY Verified Customer Verified Customer

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I am a longtime Honda Civic owner and have been coming to Manly Honda both to purchase new cars and have them serviced for years. I recently brought my 2016 Honda Civic to Manly to have 4 new tires installe Manly Honda both to purchase new cars and have them serviced for years. I recently brought my 2016 Honda Civic to Manly to have 4 new tires installed as well as new wiper blades. Susan Grasland was my Service Adviser and did an outstanding job. The tires had to be ordered, and I received a free rental car from the rental car Service Adviser, Denise Rice, which was to be returned by 4:00 PM the next day. I returned the rental at 4 and by 4:11 I had paid the bill and proceeded to drive home. When I pulled into my parking space I could not pull up the lever to set the parking brake and the car would roll. After trying a few times I drove back to Manly. Susan was gone by then as It was about 5:00 by then due to commute traffic and Susan had finished her shift. A different Service Adviser helped me and confirmed the parking brake lever was broken. I received a free LYFT ride back to my home. The parking brake lever was not in stock and had to be ordered. The car was ready the next day, and I received another free LYFT ride back to Manly. There was no charge to replace and install a new parking brake lever since I had originally purchased a Zurich Service Contract when I bought the car. More

by DIANE123ABC Verified Customer Verified Customer

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Incredibly friendly and helpful staff. Pleasant waiting room, experienced technicians. Estimated time needed for my service was spot on room, experienced technicians. Estimated time needed for my service was spot on More

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Everyone I meet is very professional and goes out of their way to be helpful and create a great experience, however, each time I leave I have found something that after something else has been fixed, ne their way to be helpful and create a great experience, however, each time I leave I have found something that after something else has been fixed, needs fixing, because work done caused other problems. I now have a broken part, the piece that covers my steering wheel base, after the mid panel of electronics was replaced. I heard a dragging sound on the steering wheel and discovered that the cover was dragging at the bottom. I pulled it up and tried to snap if back together, but found that it had been broken, and it was not like that before. This is the 3rd incident. Each one was handled immediately, but the last time I called the salesman that sold me the car, I got no response. It is disappointing, and I am sure frustrating to the salesman, but I bought the car, because it was in mint condition, and when took ownership, I found the radio and programming was not working and it was when I test drove it, so then they fixed the radio and shorted out something, then they replaced the entire panel, and now the cover is broken. I would really like this fixed too, but am a little nervous about what might happen. More

by SUSAN.ANGEL.RODRIGUEZ Verified Customer Verified Customer

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Easy on-line appt scheduling and great staff. Yuritzi and Denise were great. Used this service department for the whole time I’ve owned the car (10 years). Denise were great. Used this service department for the whole time I’ve owned the car (10 years). More

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Manly does a good job and Yuritzi and Denise at Car Rental were great. Pricing seemed a little high but that's true with everything these days. Rental were great. Pricing seemed a little high but that's true with everything these days. More

by evans.e.mark Verified Customer Verified Customer

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Really appreciated the excellent customer service received from Shyla Saxton and Denise Rice. They were well trained, very competent and found the fastest way to resolve a complicated repair situatio received from Shyla Saxton and Denise Rice. They were well trained, very competent and found the fastest way to resolve a complicated repair situation. Grateful that Manly hires staff with this experience level and ability to interact so well with customers. I highly recommend this dealer and will buy from them again because of the customer service. I recommend them to friends because of service department and staff like Shyla and Denise. More

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Staff very efficient and friendly. Weather was raining and service crew was mindful of the customers Rental of car was flawless. and service crew was mindful of the customers Rental of car was flawless. More

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Lori Comini was my service advisor today and she was gracious, professional and seemed thorough in the examination of my leaking Honda HRV. I was set up with a loner and Denise Rice was also great - ver gracious, professional and seemed thorough in the examination of my leaking Honda HRV. I was set up with a loner and Denise Rice was also great - very kind and efficient. Great experience today, given the circumstances, and I am hoping that the problem can be resolved without my feeling compromised about my 2016 car. More

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